Program Manager

Enlogica Solutions, LLC; West Virginia; On-site; USD 80,000 - 110,000; Full time

Job summary

A technology services company based in Kearneysville, West Virginia seeks a Program Manager to oversee operations and perform as the main liaison with the Coast Guard. Candidates must have a relevant Bachelor's degree or equivalent call center management experience, along with extensive supervisory and IT management experience. Strong knowledge of frameworks like ITIL is essential. The role includes ensuring teams meet targets and priorities and managing local HR actions.

Qualifications

• Bachelor’s Degree in Business, IT or related field, or 15 years call center management experience in lieu of degree.
• 10 years of supervisory, leadership, and management experience in a Tier 3 application help desk support environment.
• Knowledge of ITIL, CMM, ISO, HDI, and AGILE frameworks.

Responsibilities

• Serve as senior liaison between the customer and contractor.
• Oversee performance and operations of product support functions.
• Carry out locally required human resource actions.

Job description

The Program Manager (PM) will support and serve as the senior on-site liaison between our customer, the Coast Guard, and Enlogica. The PM will be responsible for the overall performance, operations and long-term direction of the product support functions, as well as ensure the other contractor positions are meeting Coast Guard targets and objectives. The PM will also be responsible for carrying out all locally required human resource actions. Must have demonstrated knowledge and experience with project management methodologies in order to work with intricate, multifaceted projects, as the PM will be required to provide periodic briefings to Coast Guard management and must promptly alert any performance issues needing Government intervention.

LOCATION:

Kearneysville, West Virginia (contingent upon award of contract)

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree (Business, IT or similar) or higher
• Minimum of 15 yearscall center management experiencein lieu of degree
• Demonstrate 10 years supervisory, leadership and management experience and direct hands-on computer experience in a Tier 3 application help desk support environment
• Shall have a background in Information Technology/Service Management frameworks and methodologies (ITIL, CMM, ISO, HDI and AGILE)
• Must be a US Citizen, be fluent in the English language, and must have a favorably adjudicated background investigation as defined by the Coast Guard

About Enlogica:

Enlogica Solutions is a Technology Services and Solutions Company focused on providing Commercial and Government customers with robust and cost-effective solutions to their problems. We are a responsive SBA 8(a) certified Small Disadvantaged Business (SDB) with strong capabilities, innovative ideas and firm dedication to solving customers’ challenges. We provide excellent employee opportunities for growth, recognition and advancement. Enlogica is an Equal Opportunity Employer. Enlogica does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.