Program Manager

Cypress HCM; Washington (District of Columbia); On-site; USD 138,000 - 193,000; Full time

Job summary

Cypress HCM in Seattle is seeking a seasoned Program Manager contractor to drive cross-functional programs spanning CDP, Email Marketing, CMS and Marketing Operations for a large customer portfolio.

You will partner with success, sales, services, product, and engineering to define goals, track progress, manage risks, and deliver on strategic initiatives in a fast-paced environment.

Qualifications

• 10+ years of enterprise B2B software program management experience.
• Experience delivering CDP, email marketing, CMS, and marketing operations programs.
• Strong communication and stakeholder management in matrix environments.

Responsibilities

• Lead multi-solution programs across CDP, Email Marketing, CMS and Marketing Operations.
• Partner with customers and internal teams to define goals and success metrics.
• Manage intake, prioritization and execution of workstreams with PM tools.
• Facilitate PMO cadences, steering meetings and stand-ups.
• Track progress, identify risks, and drive timely delivery.
• Maintain stakeholder engagement and clear cross-functional communications.
• Support reporting and executive-level documentation.

Skills

10+ years experience

CDP

Email Marketing

CMS

Marketing Operations

Cross-functional leadership

Stakeholder management

Delivery management

Tools

Project management tools

Job description

Job Description

Job Description

Program Manager

Job DetailsSeattle-based candidatesrequiredto support face to face customer meetings if needed6 monthassignment

Overview:We are seeking a seasoned Program Manager contractor with deep experience in Enterprise B2B software to support strategic initiatives across a large customer portfolio. This role will drive cross-functional program execution, ensuring alignment between internal teams (success, sales, services, product, engineering), and customer stakeholders. The ideal candidate will bring expertise in Customer Data Platforms (CDP), Email Marketing, Content Management Systems (CMS), and Marketing Operations, with a strong ability to manage complex workstreams in a fast-paced environment.

Key Responsibilities:

• Lead and coordinate multi-solution programs across CDP, Email Marketing, CMS, and Marketing Operations, and other marketing technology related areas
• Partner externally with ourcustomerand internally with teams to define program goals, success metrics, and execution plans
• Manage intake, prioritization, and execution of workstreams using project management tools
• Facilitate operational cadences including weekly PMO syncs,SteerComeetings, and tactical stand-ups
• Track progress, identify risks, and proactively resolve issues to ensure timely delivery
• Own stakeholder engagement and maintain clear communication among cross-functional teams
• Support reporting and documentation needs for executive visibility and strategic alignment

Required Qualifications:

• 10+ years of experience in Enterprise B2B software program management with focus on delivery management
• Proven experience managing programs involving CDP, Email Marketing, CMS, and Marketing Operations
• Strong understanding of marketing technology ecosystems and customer experience strategies
• Excellent communication, collaboration, and stakeholder management skills
• Proficiency with project management tools and workflow systems
• Ability to understand and operate in a matrixed environment while managing multiple priorities simultaneously
• Ability to travel to customer locations in and around the Seattle area

Preferred Qualifications:

• Experience working in customer delivery roles for large-scale enterprise software transformation projects with focus on marketing technology
• Familiarity with Adobe Digital Experience (DX) products
• PMP or similar certification is a plus
• Compensation:$100 - $140/hr(W2)36496848