Program Manager

Age Solutions; Virginia (MN); Remote; USD 175,000 - 225,000; Full time

Job summary

AGE Solutions is seeking a Program Manager to lead a large-scale IT help desk operation. The role involves managing a team of over 200 personnel, ensuring compliance with performance metrics, and overseeing operational aspects. Ideal candidates will have significant leadership experience and a strong background in IT management. This remote position offers a competitive salary and numerous benefits, fostering a culture of growth and support.

Benefits

26 days of paid time off

Bonuses and profit sharing

401(k) with 3% match

Company-paid life insurance

Tuition reimbursement

Paid training & certifications

Multiple medical plans

Dental and vision coverage

Qualifications

• 15 years of experience including 5+ years in program management.
• Experience with IT Acquisition process and documentation.

Responsibilities

• Lead a large-scale IT help desk operation supporting over 200 personnel.
• Manage staffing, training, and compliance with SLAs and KPIs.
• Oversee budget, resource allocation, and contract deliverables.

Skills

Leadership

Operational Expertise

Program Management

Education

Bachelor's degree

Job description

About Us

AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.

The Program Manager will lead a large-scale IT help desk operation supporting over 200 personnel across functions including asset management, network engineering, and tier 2 desktop support. This role is responsible for overseeing all operational, technical, and administrative aspects of the program to ensure timely, efficient, and high-quality support services. The ideal candidate will bring strong leadership, operational expertise, and experience managing complex, enterprise-scale support environments.

Duties and Responsibilities Include:

• Provide overall leadership and strategic direction for the help desk program.


• Manage day-to-day operations of a team of 200+ personnel across asset management, network engineering, and tier 2 desktop support.


• Serve as the primary point of contact for the client and stakeholders, ensuring expectations are met or exceeded.


• Ensure compliance with SLAs, KPIs, and other performance metrics.


• Lead staffing, workforce planning, training, and professional development of team members.


• Develop and maintain standard operating procedures (SOPs), escalation protocols, and communication plans.


• Oversee budget, financial reporting, resource allocation, and contract deliverables.


• Coordinate with internal IT, cybersecurity, and infrastructure teams to align support services with organizational goals.


• Prepare and present status reports, performance metrics, and executive briefings.


• Identify areas for continuous improvement and implement best practices for service delivery and customer satisfaction.

Required Skills, Qualifications and Experience:

• Experience:
  
  
  
  • Bachelor's degree.
  
  
  • 15 years of experience, including:
    
    
    
    • 5+ years of experience in program management.
    
    
    • 10+ years of leadership experience with progressively higher responsibility in the public and/or private sector in the IT and/or consulting fields.
    
    
    
    
  
  
  • Experience with the Information Technology Acquisition process and its milestones.
  
  
  • Experience in analyzing a variety of source documentation and supporting the creation of acquisition documentation.
  
  
  
  


• Citizenship and Clearance:
  
  
  
  • US Citizenship is required.
  
  
  • Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission (DoD Secret Clearance).
  
  
  
  


• Certifications:
  
  
  
  • DoD Approved 8570/8140 Baseline Certification: Category IAM Level II
  
  
  • Project Management Professional (PMP) Certification or other recognized project management certification.
  
  
  
  


• Location:
  
  
  
  • This is a remote position within the United States requiring minimal travel (CONUS).
  
  
  
  

Preferred Qualifications:

• ITILv4 Foundation Certification


• HDI-M Certification

Work Environment and Physical Demand:

• Sitting at a desk during work hours.


• Lifting up to 50 lbs.

Compensation: $175,000 - $225,000

At AGE, we genuinely care for our people, offering 26 days of paid time off and a culture that celebrates success with events, bonuses, and profit sharing-over 80% of profits go back to our team. We provide financial security through competitive pay, short- and long-term disability coverage, a 401(k) with 3% match and immediate vesting, and company-paid life insurance up to $300K. We support your growth with paid training & certifications, tuition reimbursement, and the technology you need to succeed. Our health benefits include multiple medical plans, plus dental and vision coverage.

At AGE, we empower you to grow, thrive, and feel valued.