Program Manager

Internal Revenue Service; San Antonio (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading government agency as a program manager, responsible for maintaining the Arizona Travelers Information Website (AZ511). Your role involves technical support, data analysis, and collaboration with various stakeholders to ensure accuracy and efficiency in information delivery. This position offers the potential for remote work within Arizona and provides a comprehensive benefits package, including generous paid leave and retirement options.

Benefits

Paid Parental Leave

Health and Dental Insurance

Retirement Plan

Flexible Work Schedule

Qualifications

• Experience in systems management and government practices.
• Advanced proficiency in Microsoft Excel and Google Sheets.
• Understanding of VPN technologies and basic SQL scripting.

Responsibilities

• Manage the AZ511 program and ensure effective operations.
• Produce audit reports and assist with technical support.
• Collaborate with stakeholders to enhance program efficacy.

Skills

Work Management

Written Communication

Research

Problem Solving

Project Management

Tools

Google Workspace

Tableau

Spillman Flex CAD

Job description

The position entails effective management of the Arizona Travelers Information Website (AZ511) program, ensuring its seamless operation and provision of accurate, valuable information to the motoring public. Responsibilities include maintaining the AZ511 system's currency, overseeing event data entry, and facilitating advancements and updates to align features, functions, and technologies with evolving standards. Collaboration with diverse stakeholders, including governmental agencies, transportation departments, and vendors, is paramount to enhance program efficacy and relevance. Additionally, the role extends to serving as a Spillman Flex Application Administrator Assistant within the Transportation Systems Management and Operations Division (TSMO). This position provides crucial support to the system administrator, aiding in smooth operations and software optimization. Responsibilities encompass producing detailed audit reports and TSMO data analysis, conducting password resets, scheduling training sessions, and offering first-level technical support for Spillman Flex. Active involvement in system upgrades/updates and troubleshooting technology-related issues relevant to the TSMO Division is integral.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

Mandatory participation in the Arizona Retirement System (ASRS) is required.

KNOWLEDGE:

• Systems and programs in and around assignment, their purposes, and variations in form, structure, and content.
• Principal concepts and current practices of State Government and Government management, including legislative and administrative processes.
• Procurement Laws, processes and procedures.
• Travelers Information System (AZ511).
• Classroom training methods.
• Knowledge of Google Workspace and Tableau.
• Knowledge of law enforcement records management practices, including ACJIS rules and regulations, computer hardware and software, and networking.
• Understanding of VPN remote access technologies, relational database structure, basic SQL scripting, and relational data joining logic.
• Advanced knowledge of Microsoft Excel and Google Sheets, including equation building.
• Knowledge of Spillman Flex Computer Aided Dispatch (CAD) and Records Management System (RMS).
• Operational analysis and decision-making techniques.
• Knowledge of current law enforcement practices and procedures.

SKILLS

• Skill in Work Management and Work Leadership.
• Skill in Written and oral communications.
• Skill in interviewing and eliciting information in support of program objectives.
• Skill in conducting research and extracting, compiling, analyzing, evaluating, synthesizing, and presenting information.
• Interpersonal relationships, as applied to contacts at all levels within the department.
• Skill in effective communication with internal/external customers.
• Skill in Project Management.
• Skilled in written and verbal communication, including written reports and standard work documents, data analysis and evaluation, and computer and network troubleshooting.
• Skills in researching, gathering, organizing, analyzing data, and drawing logical conclusions.
• Skilled in metadata analysis such as Tableau and other analytics software's.
• Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned tasks.
• Skill in problem solving skills.

ABILITY

• Ability to adapt their communication style to communicate to an audience with timing and forum considerations when collaborating with internal/and external customers.
• Ability to anticipate trends and needs before they overtake a program.
• Ability to set priorities and work independently.
• Ability to manage multiple customer requests at a time and appropriately prioritize requests, remain professional in stressful situations, and follow verbal and written instructions.
• Ability to exercise sound judgment in safeguarding/disseminating confidential or sensitive information.
• Ability to perform detailed work with a high degree of accuracy.
• Ability to interpret complex information; plan, organize, coordinate, and prioritize multiple tasks and projects.
• Ability to troubleshoot user issues and communicate instructions to customers via telephone and email.
• Ability to analyze data and interpret statistical information.
• Adhere to the rules, policies, procedures, and statutes.

Selective Preference(s)