Program Manager

Executive Development at UNC Kenan-Flagler Business School; Raleigh (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Group health, dental and vision plans

401(k) retirement plan with employer m

Life & disability insurance provided

Flexible spending account options

Paid holidays and time-off

Paid parental leave and other leave

Job summary

UNC Kenan-Flagler Business School Executive Education, LLC seeks a Program Manager to oversee on-site, virtual, and hybrid program delivery in Chapel Hill and global locations. You will manage multiple programs, coordinate with faculty and clients, and ensure timely, high-quality execution.

This role emphasizes client service, project coordination, budgeting, materials preparation, and process improvement, with occasional travel up to 25% and participation in an incentive compensation plan.

Qualifications

• Undergraduate degree and three years of administrative experience or equivalent.
• Experience with global clients and managing direct reports is a plus.
• Strong customer service orientation and attention to detail.
• Experience with virtual learning platforms and training and development preferred.

Responsibilities

• Perform on-site, virtual, and/or hybrid program delivery management for Executive Development clients and participants.
• Manage multiple programs being delivered consecutively using strong project management skills.
• Collaborate with the internal program and operations team to meet deadlines and deliver high-quality programming.
• Establish professional client relationships with a service-first mindset that we call the Carolina Experience.
• Coordinate with program faculty and Portfolio Directors to drive planning before, during, and after deliveries.
• Set timelines for faculty and keep them informed about important client details.
• Work with service providers to ensure operations run smoothly; negotiate with suppliers for space, lodging, meals, and materials.
• Manage accounts payable/receivable and track program expenses within budget.
• Prepare and provide participants with high-quality program materials and develop program websites for information distribution.

Skills

Customer service

Attention to detail

Project management

Communication

Organizational skills

Microsoft Word

Excel

PowerPoint

Event management

Education

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

Job description

At UNC Executive Development, we take great pride in the design and delivery of our programs, providing business leaders with the space to learn and grow professionally and personally. As a key member of the program and operations team, the Program Manager is responsible for all aspects of program management and delivery in Chapel Hill, other US locations, global program locations, as well as virtual programming. This individual serves as a primary customer interface with high-level corporate executive participants and manages all operational components of program delivery.

PRIMARY RESPONSIBILITIES:

• Perform on-site, virtual, and/or hybrid program delivery management for Executive Development clients and participants
• Managemultiple programs being delivered consecutively using strong project management skills
• Collaborate with the internal program and operations team to meet deadlines and effectively deliver high-quality programming
• Establish andmaintainexcellent, professionalworking relationships with clients and program participantswith a service-first mindset that we call the Carolina Experience
• Coordinatewith program faculty andPortfolioDirectorsto drive the planning process before, after and during program deliveries
• Set timelines for faculty and keep them informedaboutimportantclientdetails
• Work closely with service providers to ensure program operations run smoothly and efficiently
• Contractand negotiatewithappropriate suppliersto obtain meeting space, lodging, meals, and program materials
• Manageaccounts payablesand receivablesandtrackprogram expensestostay withinan established budget
• Prepareand provideparticipants with high-qualityprogrammaterials in formats consistent with Kenan-Flagler and UNCbrand standards
• Develop program websites for use in distributing program information, includinglogisticsand materials,and communicatewith participants and company officials to provide instructions concerning their participation
• Proactively seek opportunities forprocess improvementanddetermineappropriate solutionsfor program delivery

QUALIFICATIONS AND EXPERIENCE:

The successful candidate will have strong customer service orientation, excellent attention to detail, strong project management, organizational, and communication skills. Experience working with global clients and direct report management a plus. Strong command of Microsoft Word, Excel, and PowerPoint desired. Experience in event management, corporate customer service, virtual learning platforms, and training and development preferred. Minimum qualifications include an undergraduate degree and three years of administrative experience or equivalent experience in a related area.

This role will work closely with their program and operations team. If desired, this position offers potential for upward mobility and growth pathways within operations and/or program design.

ABOUT THE ROLE:

Job Type: Full-time

Work Arrangement:

• This role is primarily based on-site, providing opportunities for meaningful collaboration, relationship building, and team engagement. Limited remote work flexibility is available depending on program delivery needs and office-specific task requirements.
• Must be within commuting distance to office
• Potential domestic and international travel (up to 25% of time)
• In addition to base salary, this role is eligible to participate in an incentive compensation plan with competitive bonus potential based on performance.
• Group health, dental and vision plans
• 401(k) retirement plan with employer match
• Life & disability insurance provided and funded by the LLC
• Flexible spending account options
• Paid holidays and time-off
• Paid parental leave and other leave programs

This position will remain open until Friday, September 25th.

The Program Manager is an employee of the Kenan-Flagler Business School Executive Education, LLC, an affiliated organization of UNC-Chapel Hill. This position is not a University or State of North Carolina position.

ABOUT UNC EXECUTIVE DEVELOPMENT:

UNC Executive Development partners with clients to transform leaders and their organizations to the benefit of society. Our mission is to build and inspire leaders to make the world a better place. We collaborate with many client organizations, including Fortune 500 companies and governmental organizations, to drive long-term impact. As part of the UNC-Chapel Hill's Kenan-Flagler Business School, we are an internationally recognized leader in the field of executive education.

• Kenan-Flagler Business School Executive Education, LLC is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran. EOE M/F/D/V.