PROGRAM MANAGER

Lutheran Services Carolinas; Raleigh (NC); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Part-time

Sign-on bonus

Health benefits eligibility after 30d

Medical, Dental, Retirement, PTO

Job summary

Lutheran Services Carolinas is seeking a Part-time Program Manager to oversee a group home/program and ensure compliance with COA standards, licensing, and regulatory requirements. You will supervise staff, manage documentation, and help maintain quality care for residents in Raleigh, NC.

The role emphasizes budget oversight, staff evaluations, incident reporting, and coordination with external partners. Required BS/BA with two years of human services experience (or high school diploma with five

Qualifications

• Requires flexibility and cultural sensitivity.
• Strong organizational skills and accountability.
• Knowledge of Medicaid regulations and licensing requirements.
• Understanding COA standards and best practices.

Responsibilities

• Train, evaluate, and supervise staff; ensure coverage and on-call readiness.
• Provide direct care support and emergency fill-in as needed.
• Develop and implement treatment plans with accurate documentation.
• Oversee program administration including annual budget, petty cash, and vendor payments.
• Initiate new hire processes and HR paperwork as applicable.
• Conduct 90-day and annual staff evaluations for supervising roles.
• Maintain facility, vehicle, and equipment per licensing standards with monthly inspections and drills.
• Ensure annual inspections are current and complete.
• Participate in quality assurance and ensure high-quality documentation.
• Approve notes in EMRs as appropriate and process incident reports.
• Represent Lutheran Services Carolinas in the community and with partner agencies.
• Other duties as assigned by supervisor.

Skills

Flexibility

Organizational skills

Cultural sensitivity

Accountability

Education

BS/BA with 2 years paid human services experience

High school diploma + 5 years paid human services experience

Job description

The Program Manager will ensure the group home/program is managed so that it meets COA standards of best practice, licensing standards and requirements.What We Offer:Part-time$20-$22/hour depending on experience$750 sign on bonus after 90 daysAdditional $2/hour if teammate opts out of benefitsBenefit eligibility starts after 30 daysMedical, Dental, Retirement, PTO, etc.Free medical insurance option ($0 premium)Career Advancement OpportunitiesTuition Assistance/ Scholarship OpportunitiesEssential Functions:1. Train, evaluate, and supervise staff and ensure that proper coverage and on-call support is maintained as required.2. Provide direct care support; emergency fill-in as needed.3. Assist in the development of treatment plans for each resident and ensure that consistent and accurate documentation is being implemented in the resident’s treatment plans as required.4. Responsible for the operational administration of the program which includes but not limited to maintaining annual budget, petty cash, credit card monthly reconciliation and grocery shopping.5. Initiate new hire process by completing required personnel documents for Human Resources if applicable.6. Perform 90 day and annual staff evaluations, if supervising staff.7. Within program guidelines and requirements, maintain facility, vehicle and equipment according to licensing standards by performing monthly vehicle inspections and fire drills.8. Responsible for making sure that Annual Inspections are completed and current as necessary.9. Participate in quality assurance processes and ensure that all documentation is of the highest quality.10. Assist in approving notes in electronic medical records if programmatically appropriate.11. Provide assistance in the processing and approving of Incident reports where relevant12. Represent Lutheran Services Carolinas in the community, including contracting agencies, churches, support groups and other professionals.13. Other duties as assigned by supervisor.Education: BS/BA Degree with two years paid human services experience; or High school diploma plus 5 years paid human services experienceExperience: 2 years experience with 4 yr. degree or 5 years with high school diplomaSpecific skills/abilities: Flexibility, sensitive to varying cultural issues, ability to hold others accountable, organizational skills.Specialized knowledge, licenses, etc: Knowledge of Medicaid regulations/documentation; licensing requirements; COA standards; Valid driver’s license.