Program Manager

Quick USA Inc.; Plano (TX); Hybrid; USD 100,000 - 125,000; Full time

Job summary

Quick USA Inc. seeks a Program Manager of Learning Operations & Communications within the AI Learning Program team.

You will manage program operations, learning and enablement programs, and enterprise operations, handling communications, content creation, presentations, tracking, ambassador engagement, and meeting logistics. Working closely with the Program Lead, you will independently build, send, track, and manage all deliverables to ensure milestones are completed on time and with high

Qualifications

• 5+ years in program management, learning and enablement programs, or enterprise program operations.
• Experience managing cohort-based training and learning programs end-to-end.
• Strong written communication with the ability to draft professional content independently.
• Advanced PowerPoint, visual design, and Excel tracking/reporting skills.

Responsibilities

• Draft and send all cohort communications end to end: welcome emails, reminders, nudges, graduation and certification notices, and advanced cohort invitations.
• Write and manage Teams and Viva Engage posts, announcements, and engagement campaign messaging.
• Draft the quarterly newsletter and recurring program updates.
• Monitor and respond to the program communications channels (email, Viva Engage, Teams).
• Coordinate cross-functional communications with business unit leads and Enterprise AI leadership and executives.
• Moderate program channels; surface and amplify participant success stories and contributions.

Skills

Program management

Written communication

Organization

Meeting coordination

Tools

PowerPoint

Excel

SharePoint

Outlook

Teams

AI tools (Copilot, ChatGPT, Claude)

Job description

Position

Program Manager

Summary

This position is for a Program Manager of Learning Operations & Communications within the AI Learning Program team, focusing on program management, learning and enablement programs, and enterprise program operations. The role is responsible for executing all operational aspects of the program, including communications, content creation, presentations, tracking, ambassador engagement, and meeting logistics. Working closely with the Program Lead who directs the overall strategy, this position independently builds, sends, tracks, and manages all program deliverables to ensure milestones are completed on time and with high quality in a fast-paced environment.

Essential Duties

Communications and Engagement

• Draft and send all cohort communications end to end: welcome emails, reminders, nudges, graduation and certification notices, and advanced cohort invitations
• Write and manage Teams and Viva Engage posts, announcements, and engagement campaign messaging
• Draft the quarterly newsletter and recurring program updates
• Monitor and respond to the program communications channels (email, Viva Engage, Teams)
• Coordinate cross-functional communications with business unit leads and Enterprise AI leadership and executives
• Moderate program channels; surface and amplify participant success stories and contributions

Presentation and Material Development

• Design and build presentation decks for monthly cohort meetings, office hours, Pod Leader sessions, program launches, and executive briefings
• Bring genuine visual design sensibility — clean layouts, strong information hierarchy, on-brand execution, and an eye for improving how material looks and reads
• Build supporting materials including templates, one-pagers, playbooks, and participant guides
• Create and maintain SharePoint pages as the program's single source of truth for resources, recordings, templates, and links
• Prepare decks and session materials to be reviewed and approved by the Program Lead before delivery

Program Operations and AI Ambassador Outreach

• Own the master program calendar covering monthly cohort meetings, office hours, pod meetings, and executive sessions
• Schedule all recurring meetings, manage invitations, and handle reschedules and format changes
• Provision and maintain participant access across tools.
• Run the intake and placement workflow to select participants for cohorts
• Maintain accurate cohort rosters and trackers across all participant tracks
• Track learning progress and certification, validate completion, and submit final completion data
• Coordinate room bookings, AV, and logistics for in-person sessions

Events, Meetings, and Training Support

• Plan and support live learning experiences including monthly meetings, office hours, workshops, and AI Ambassador cohort launches
• Coordinate guest speakers, agendas, and session materials
• Help run meetings and training sessions — manage chat, support facilitation, and keep sessions on time
• Run pre-session preparation checklists and post-session recaps

Tracking, Measurement, and Reporting

• Maintain program trackers and the KPI dashboard, refreshing data on a set cadence
• Build and maintain Excel trackers with clean structure, accurate data, and validation
• Run cohort feedback surveys and retrospectives, and surface insights for program improvement
• Monitor program health metrics including engagement, completion rate, drop-off, time-to-certification, and sentiment
• Support KPI reporting and executive summaries for leadership

Working Hours / Working style

09:00 - 18:00
Monday to Friday
Hybrid

Working Location

Plano, TX

Salary / Benefit

$100K-$125K(DOE)

Holidays

Saturday, Sunday, and Company Holidays

Qualifications

MUST:

• 5+ years in program management, learning and enablement programs, or enterprise program operations
• Experience managing cohort-based training and learning programs end-to-end
• Strong written communication with the ability to draft professional content independently
• Advanced PowerPoint, visual design, and Excel tracking/reporting skills
• Experience with SharePoint, Outlook, Teams, and meeting coordination
• Daily use of AI tools such as Microsoft 365 Copilot, ChatGPT, and Claude
• Highly organized, self-driven, and capable of handling multiple deadlines
• Able to lead meetings, manage stakeholders, and coordinate support staff

Preferred:

• Experience in corporate learning, talent development, or certification programs
• Familiarity with change management, facilitation, Power BI/Power Apps, and large enterprise environments