Program Manager

Arizona Department of Health Services; Phoenix (AZ); On-site; USD 63,000 - 85,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid vacation and sick leave

Parental leave

Holidays

Wellness program

Life insurance

Disability insurance

Retirement plan

Infant at Work program

Credit union

Transit subsidy

Student loan assistance

Job summary

The Arizona Department of Health Services seeks a CON Section Chief to oversee the ambulance services Certificate of Necessity licensing and rates program. You will supervise staff, ensure compliance with statutes and rules, and provide technical guidance to EMS providers.

You will work with bureau leadership to monitor program performance, coordinate with stakeholders, and drive quality improvement initiatives across the program. State travel may be required.

Qualifications

• Bachelor's degree in public health, business, or related field and 4+ years in management of EMS or public health programs.
• Experience supervising staff and coordinating with stakeholders.
• Strong knowledge of state and federal health regulations.

Responsibilities

• Participate in monitoring and evaluation of program activities; strategic planning and performance improvement initiatives; revise policies and rules; engage with key stakeholders at local, regional, state and national levels.
• Manage and direct subordinate staff; plan work, set priorities, hire, discipline, provide training, approve leave, and prepare evaluations.
• Review program requirements; ensure statutory and regulatory compliance; ensure all forms/documents are completed on time; recommend corrective actions.
• Provide training and technical assistance to EMS providers and healthcare facilities to ensure compliance with statutory and regulatory requirements.
• Participate in quality assurance/performance improvement activities.
• Other duties as assigned as related to the position.

Skills

Project Management

Staff Supervision

Policy Interpretation

Communication Skills

Analytical Thinking

Education

Bachelor's degree in public health, business, or related field

Job description

CON Section Chief

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Job Location: Address: 150 N 18th Ave, Phoenix, AZ 85007

Posting Details

Salary: $73,700

Grade: 23

Job Summary

This position will report to the Bureau Chief or Deputy Bureau Chief, and is responsible for overseeing the management of the Arizona ambulance services Certificate of Necessity Licensing (CON) and rates program: The position will be responsible for the oversight of ambulance provider certification licensing, recertification, response time compliance, establishment of general public rates, charges, contracts, and performance improvement initiatives. The role will serve as a resource for all administrative/lead staff, and oversee work of direct reports for accuracy and compliance with applicable statutes, laws, and rules. The position will be a subject matter expert on statutes and rules, and will be expected to provide technical assistance and guidance to EMS providers.

Job Duties

• Participate in the monitoring and evaluation of programmatic activities; strategic planning and performance improvement initiatives; program policy, procedures and rules revision; participate in meetings with key stakeholders and professional organizations for program and systems performance evaluation; attend and represent office at local, regional, state and national meetings as needed.
• Serve as a resource to other supervisory/lead staff in the bureau. Planning, administration and personnel management. Manage and direct subordinate staff (work assignments, setting priorities, hiring, discipline, provide training, approving leave requests, and preparing evaluations, etc.)
• Review, edit, and monitor program requirements; ensuring statutory and regulatory requirements are met. Will ensure all forms and documents accurately completed within required time frames; recommend corrective action plans as needed.
• Provide training and technical assistance to stakeholders; serve as a resource for EMS agencies, health care facilities, and other organizations as needed to ensure compliance with statutory and regulatory requirements.
• Participate in quality assurance/performance improvement activities.
• Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge Of:

• Public health programs at the state and local level.
• Federal and state rules and regulations.
• Considerable knowledge of the principles of accounting, interpretation of financial statements.
• Computer programs and various software applications.
• Data driven quality improvement programs.
• Personnel rules relating to hiring, appraisal, and professional discipline as well as evaluation procedures and forms.
• Project management methodology

Skill In

• Supervision and professional development of multiple direct reports
• Project Management and administration
• Interpretation and application of Statutes and rules
• Organization amid competing priorities and multiple tasks
• Conflict resolution
• Written and oral communication and presentation
• Critical Thinking and Problem Solving Skills

Ability To

• Delegate
• Negotiate
• Analyze problems and develop effective plans for corrective action.
• Work effectively with wide range management and staff
• Effectively communicate
• Maintain effective Interpersonal interactions.
• Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s)

Bachelors degree in public health, business, related field with 4 years of experience in management of a emergency service, health care or public health program, Master's degree will substitute for 2 years of experience.

Pre-Employment Requirements

Must have driver’s license and ability to travel statewide.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning Infant at Work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Contact Us

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing [e-mail]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.