Licensing Coordinator - Licensing for Professions and Occupations

Arizona Department of Health Services; Phoenix (AZ); Vor Ort; USD 40.000 - 48.000; Vollzeit

Benefits dieser Stelle

Affordable medical and dentalinsurance

Paid vacation and sick time

Parental Leave Up to 12 weeks

10 paid holidays per year

Wellness program

Life insurance

Disability insurance

Defined retirement plan

Infant at Work program

Transit subsidy

ADHS Student Assistance Pilot Program

Zusammenfassung

Arizona Department of Health Services seeks a Licensing Coordinator in Phoenix to review and process initial, renewal, and change applications for facility and individual licenses within the Division of Public Health Licensing Services.

Under general supervision, issues licenses and deficiency notices, responds to technical questions, and ensures compliance with state statutes and agency policies. Strong focus on accuracy and customer service.

Qualifikationen

• Regulatory principles and state/federal licensing regulations.
• Experience with licensing workflows and regulatory processes.
• Strong written and verbal communication skills.
• Proficiency with standard office software.

Aufgaben

• Review complex applications and process licensing in accordance with statutes and policies.
• Provide timely responses to technical questions from licensees and the public.
• Process mail and payments per policy.
• Perform clerical support for licensing projects as assigned.
• Other duties related to the position.

Kenntnisse

Regulatory principles/practices

State licensing rules

Problem solving

Computer skills (Office, Acrobat, G-S)

PM/CQI/Lean

Communication skills

Organization

Teamwork / collaboration

Customer service

Ausbildung

High school diploma preferred

Tools

Microsoft Office

Adobe Acrobat

Google Suite

Jobbeschreibung

DEPT OF HEALTH SERVICES The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Licensing Coordinator - Licensing for Professions and Occupations

Job Location

Address: 150 N. 18th Avenue

Phoenix, AZ 85007

Posting Details

Salary: $44,000

Grade: 17

Job Summary

Performs work in office corresponding to the activities within the Division of Public Health Licensing Services, Bureau of Licensing for Professions and Occupations. Under general supervision, reviews and processes initial, renewal, and change applications for facility and individual licenses to determine compliance with all applicable regulations within established time frames. Makes licensing decisions based on understanding of regulatory requirements and issues licenses and deficiency notices, when applicable. Follows agency policy to process incoming and outgoing mail, including payment processing. Corresponds with the regulated community and with other regulatory bodies. Responds to technical questions from licensees, applicants, and other members of the public in a variety of formats.

Job Duties

• Reviews complex applications and uses a variety of electronic systems to process them in accordance with state statutes, rules, and policies. Participates in quality standard practices to ensure work is completed accurately and timely and to ensure data quality.
• Provides accurate and timely responses to technical questions and other correspondence from licensees, applicants, other regulatory bodies, and other members of the public. Handles complex customer situations in a calm, professional manner.
• Processes incoming and outgoing mail, other correspondence, and payments in accordance with policy.
• Completes administrative duties and/or provides clerical support for licensing projects as assigned by the supervisor.
• Other duties as assigned as related to the position.

Knowledge, Skills & Abilities

Knowledge Of

• Regulatory principles/practices, as well as federal/state laws and regulations regarding licensing requirements.
• State and agency policy/procedures governing licensing, applications, and inspections.
• Problem solving techniques.
• Personal computers and software (e.g. Microsoft Office, Adobe Acrobat, Google Suite, etc.)
• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skill In

• Excellent organization and workload management.
• Excellent communication (verbal and written) that allow communication of complex regulatory issues in a clear, concise and effective manner.
• Establishing and maintaining interpersonal relationships.
• Conflict resolution.
• Strong computer skills which include, but are not limited to database management software programs.
• Planning, organizing, and prioritizing work.
• Strong attention to detail.
• Providing excellent customer service.

Ability To

• Stay on task and complete assignment by deadline.
• Establish and maintain working relationships with colleagues, staff, other departments and the public at large.
• Demonstrate professionalism in representing the Department.
• Multi-task with accuracy.Display sound judgment.
• Work as a member of a team as well as independently.
• Be flexible or adaptable.
• Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s)

High school diploma preferred; may substitute customer service experience.

Pre-Employment Requirements

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning Infant at Work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

• To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing [e-mail]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.