Licensing Coordinator - Licensing for Professions and Occupations

AZ State Jobs; Phoenix (AZ); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Paid vacation and sick time

Student loan assistance

Health insurance

Defined retirement plan

Transit subsidy

Job summary

Arizona Department of Health Services is seeking a Licensing Coordinator for the Licensing for Professions and Occupations division in Phoenix. The role focuses on reviewing and processing initial, renewal, and change license applications to ensure compliance with regulations within established time frames.

You will handle correspondence, respond to questions from licensees and the public, and support licensing projects under supervision.

Qualifications

• Knowledge of regulatory laws and licensing requirements.
• Proficient with Microsoft Office and related software.
• Strong problem solving and communication skills.

Responsibilities

• Reviews complex applications and uses diverse systems to process them per statutes and policies.
• Participates in quality standards to ensure accurate, timely work and data quality.
• Provides accurate responses to technical questions from licensees, applicants, and the public.
• Handles complex customer situations in a calm, professional manner.
• Processes incoming/outgoing mail and payments following policy.
• Completes administrative duties and supports licensing projects as assigned.
• Performs other duties related to the position as needed.

Skills

Regulatory knowledge

Policy procedures

Communication

Computer skills

Time management

Education

High school diploma

Tools

Microsoft Office

Adobe Acrobat

Google Suite

Job description

DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Licensing Coordinator - Licensing for Professions and Occupations

Job Location:

150 N. 18th Avenue
Phoenix, AZ 85007

Posting Details:

Salary: $44,000

Grade: 17

Job Summary:

Performs work in-office corresponding to the activities within the Division of Public Health Licensing Services, Bureau of Licensing for Professions and Occupations. Under general supervision, reviews and processes initial, renewal, and change applications for facility and individual licenses to determine compliance with all applicable regulations within established time frames. Makes licensing decisions based on understanding of regulatory requirements and issues licenses and deficiency notices, when applicable. Follows agency policy to process incoming and outgoing mail, including payment processing. Corresponds with the regulated community and with other regulatory bodies. Responds to technical questions from licensees, applicants, and other members of the public in a variety of formats.

Job Duties:

• Reviews complex applications and uses a variety of electronic systems to process them in accordance with state statutes, rules, and policies.
• Participates in quality standard practices to ensure work is completed accurately and timely and to ensure data quality.
• Provides accurate and timely responses to technical questions and other correspondence from licensees, applicants, other regulatory bodies, and other members of the public.
• Handles complex customer situations in a calm, professional manner.
• Processes incoming and outgoing mail, other correspondence, and payments in accordance with policy.
• Completes administrative duties and/or provides clerical support for licensing projects as assigned by the supervisor.
• Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of:
  • Regulatory principles/practices, as well as federal/state laws and regulations regarding licensing requirements.
  • State and agency policy/procedures governing licensing, applications, and inspections.
  • Problem solving techniques.
  • Personal computers and software (e.g. Microsoft Office, Adobe Acrobat, Google Suite, etc.).
  • Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
• Skill in:
  • Excellent organization and workload management.
  • Excellent communication (verbal and written) that allow communication of complex regulatory issues in a clear, concise and effective manner.
  • Establishing and maintaining interpersonal relationships.
  • Conflict resolution.
  • Strong computer skills which include, but are not limited to database management software programs.
  • Planning, organizing, and prioritizing work.
  • Strong attention to detail.
  • Providing excellent customer service.
• Ability to:
  • Stay on task and complete assignment by deadline.
  • Establish and maintain working relationships with colleagues, staff, other departments and the public at large.
  • Demonstrate professionalism in representing the Department.
  • Multi-task with accuracy.
  • Display sound judgment.
  • Work as a member of a team as well as independently.
  • Be flexible or adaptable.
  • Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

High school diploma preferred; may substitute customer service experience.

Pre-Employment Requirements:

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning Infant at Work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement:

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing [e-mail]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.