Program Manager

Lehighbar; Phoenix (AZ); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Lehighbar in Phoenix seeks a Program Manager to oversee youth services for homeless youth, focusing on evaluating effectiveness and expansion. You will supervise and train a team of youth coaches, coordinate outreach and equipment distribution, and support advocacy, grant research, and reporting.

The role blends field and office work in a hybrid setup. The position requires 4+ years in social services with supervisory experience and strong communication skills.

Qualifications

• Bachelor’s Degree (Masters preferred) in social services or related field.
• Minimum of 4 years progressively responsible related work experience in social services.
• Supervisory experience required.
• Reliable transportation with current registration and insurance.
• Two years of experience working with high school and/or transition-aged youth.
• Bilingual in English and Spanish preferred.

Responsibilities

• Provides onboarding, training, support and supervision of team of youth coaches.
• Oversees youth coach caseloads to ensure quality and consistency of services.
• Ensures documentation of services is complete and timely.
• Identifies training needs and coordinates or conducts training.
• Keeps youth coach procedure manual current.
• Provides resources/tools for youth coach team (wifi, devices, transportation).
• Attends regular youth services department meetings.
• Acts as extension to youth coaches and assists with intakes and housing referrals as needed.
• Crisis intervention support when Director of Youth Services is unavailable.
• Liaisons with community partners for services (medical/vision/dental).
• Conducts weekly supervision with youth coaches.
• Conducts student case file review and biannual evaluations of youth coaches.
• Oversees recruitment, supervision and evaluation of interns as needed.
• Supports HMIS administration and data reporting.

Skills

Supervisory experience

Youth services

Training

Program development

Public speaking

Bilingual English/Spanish

Microsoft Word

Excel

Education

Bachelor’s Degree in social services or related field

Master’s degree preferred (MSW preferred)

Tools

Word

Excel

HMIS

SharePoint

Job description

Summary of Job Activities:

This position is responsible for evaluating program effectiveness and ensuring best practice in providing services to youth experiencing homelessness, as well as supporting program development/expansion. This individual will be responsible for supervision, training, and support of youth coaches. This position is responsible for oversight and implementation of assigned program projects, such as the coordination of equipment distribution, our outreach initiative, and the youth advisory council.

In addition, the Program Manager will support agency advocacy work in the community, developing beneficial relationships for the agency and youth. The Program Manager will be responsible for agency programs and funding compliance, as well as supporting grant research, writing, and reports.

Essential Responsibilities

• Provides onboarding, training, support and supervision of team of youth coaches


• Provides oversite of youth coach caseloads, ensuring quality and consistency of services.


• Ensures appropriate, complete, and timely documentation of services


• Identifies needed training; and conducts the training or secures trainer(s)


• Responsible for keeping youth coach procedure manual current


• Identifies and provides resources and tools for youth coach team; and tracks or documents as needed – ie resource index, toolkit, wifi access, computers, transportation, etc.


• Attend and participate in regular youth services department team meetings


• Act as an extension to youth coaches when required; may include conducting intakes, assisting with housing referrals, transporting to appointments, setting up transportation, accompanying students, etc.


• Serves as back-up in providing crisis intervention when Director of Youth Services is unavailable


• Serves as agency liaison with business community interested and committed to providing services to HYC youth such as medical / vision / dental services, and others as appropriate


• Conduct weekly supervision with youth coaches


• Conduct student case file review


• Conduct biannual evaluation of youth coaches


• Oversee recruitment, supervision and evaluation of interns, as needed.

Compliance & Grant Support

• Serves as HMIS administrator


• Participates in the Continuous Quality Improvement of the HYC program


• Assists with data collection, statistical analysis, monitoring for compliance and preparing reports (HMIS, funder reports)


• Contributes to grant research, writing and reports.

Advocacy

• Works in concert with Development Department as requested


• Represent HYC with program related community groups / businesses with focus on program/youth/homelessness including employment track relationships


• Serve as HYC representative at MAG Continuum of Care and other community meetings and advocacy groups involving ending youth homelessness.


• Conduct agency presentations as directed and appropriate


• Support agency’s work with Minor Consent Bill and other legislation as directed


• Attend and participate in conferences / workshops as appropriate


• Engage school liaisons regarding intake procedural requirements and training as needed

Program Development

• Evaluate and identify improvements for program best practice


• Contribute to program development


• Contribute to policy and procedure implementation


• Provide training as needed to support program development – i.e.. employment track, first year college students, etc.


• Contribute to agency expansion regionally; participate in research, discussion, and implementation as assigned

Related Duties

• Understands reporting laws of the State of Arizona; abides by rules and confidentiality; practices social services standards of ethics


• Other duties as assigned

Skills & Abilities Required

• Willingness and ability to function in a structured work environment while being able to adapt to flexible hours and emergency situations


• This position follows a hybrid work model that combines in-office, in the field and work from home arrangements.


• Excellent critical thinking skills


• Excellent organizational skills (records, files, schedules, other)


• Proficient in general office procedures and practices


• Ability to work under strict deadlines and to change priorities as needed


• Fluent knowledge of Microsoft Word and Excel


• Knowledge of HMIS and SharePoint (preferred)


• Excellent writing and proofreading skills


• Ability to conduct public speaking engagements/presentations/training


• Ability to communicate and work with diverse populations (board, staff, volunteers, clients)


• Ability to give feedback on processes and accept constructive criticism


• Ability to lift 25 lbs

Education, Training, Experience and Testing

Required:

• Bachelor’s Degree (Masters preferred) in social services or a related field and a minimum of 4 years progressively responsible related work experience in social services


• Supervisory experience


• Reliable personal transportation with current registration and insurance coverage


• Two years of experience working with high school and/or transition-aged youth

Preferred

• MSW degree preferred


• Experience working with the homeless or impoverished; general knowledge of poverty-related social issues and government services


• Two years of supervisory experience


• Bilingual in English and Spanish