Program Manager

HCA Healthcare, Inc.; Palm Harbor (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

HCA Healthcare, Inc. is seeking a Program Manager to oversee the day-to-day operations of the Hospitalist and Emergency Medicine programs within the West Florida Division.

You will drive onboarding, credentialing, enrollment and payroll processes for clinicians, while maintaining active communication with Medical Staff Office personnel and management. The role requires collaboration across HR, Accounting, and Billing teams to resolve items and ensure compliance.

Qualifications

• Bachelor’s degree in Health or Business Administration or related field preferred
• 2+ years of healthcare experience required
• Experience in physician practice management or support service operations is preferred
• Working knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Experience with onboarding, credentialing, and enrollment preferred

Responsibilities

• Overlooks and supports the clinician onboarding process, credentialing and enrollment; ensures timely completion
• Communicates with clinicians and Medical Staff Office personnel about progress and staff privileges
• Develops documentation methods used in onboarding processes
• Coordinates HR onboarding activities (drug screening, background checks)
• Orders lab coats, supplies, business cards, etc.
• Oversees CAQH updates for program clinicians
• Receives and processes clinician change information from management and directors
• Coordinates with Health Care Indemnity for liability coverage
• Manages payroll for clinicians ensuring accurate time reporting and scheduling changes
• Coordinates with Service Center departments to resolve items from Clinician Enrollment, HR, Accounting, Accounts Payable and Billing collections
• Supports coordination on chart deficiencies and related issues

Skills

Healthcare operations

Project management

MS Office

Education

Bachelor’s degree in Health or Business Administration or related field

Tools

CAQH

Microsoft Office Suite

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary and Qualifications

The Program Manager will have responsibility of the day-to-day operational performance of the Hospitalist and Emergency Medicine programs for the assigned division, as it relates to: revenue flow, clinician credentialing/enrollment, HR, and payroll for clinicians in the programs

What you will do in this role:

• Oversees and supports the clinician onboarding process, credentialing and enrollment process; ensuring completion is done in a timely manner.
• Oversees and supports effective communication with clinicians and Medical Staff Office personnel on a regular basis about progress and status staff privileges for individual programs.
• Manages the development of documentation methods utilized in the onboarding process.
• Coordinates the receipt, processing and completion of all items required for the HR onboarding process (drug screening, background checks).
• Orders lab coats, supplies, business cards, etc.
• Oversees and supports the completion and updating of CAQH (Council for Affordable Quality Healthcare) for all program clinicians.
• Receives and processes information about proposed clinician change(s) from management, regional directors and facility medical directors.
• Oversees and supports coordination with Health Care Indemnity, Inc., to ensure coverage of professional and general liability for clinicians.
• Manages the payroll process for clinicians ensuring all time is properly reported and schedule changes are accurately documented and completed in a timely fashion.
• Coordinates with all Service Center departments on a regular basis to resolve outstanding items from each of the following areas: Clinician Enrollment, Human Resources, Accounting, Accounts Payable, and Billing Collection Team, including chart deficiency escalations.

What you should have for this role:

• Bachelor’s degree in Health or Business Administration or related field preferred.
• 2+ years of healthcare experience required
• Experience in the following areas is preferred: physician practice management, support service operations; project management experience is preferred.
• Working knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Experience with onboarding, credentialing, and enrollment preferred

Benefits

HCA West Florida Division, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare’s graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

Note: Eligibility for benefits may vary by location.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.