Program Manager

West Coast University; Ontario (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

West Coast University is seeking a seasoned operations and program management professional to coordinate detailed planning, manage compliance documentation, and serve as a liaison with stakeholders and vendors.

You will collaborate with senior leadership to produce quarterly presentations, track accreditation and licensure activities, and drive cross‑functional initiatives to ensure timely, accurate reporting and data presentation.

Qualifications

• Bachelor's degree in Business, finance, statistics, or a related field from a regionally accredited institution or equivalent experience is required.
• 2-3 years of relevant experience.
• Experience with accreditation-related processes is preferred.
• Understanding of higher education issues and context, especially as they relate to department healthcare education, is preferred.

Responsibilities

• Provide complex department support for the department/program.
• Works with senior management to produce quarterly presentations, including charts, graphs, and other visual aids.
• Collects and compiles data from multiple sources and communicates deadlines to team members.
• Manages project timelines from start to finish as directed by Senior Leadership.
• Oversees security of confidential information concerning board, student, staff and campus affairs as contained in minutes and documents.
• Engages with vendors to assist in administration and facilities management.
• Engages in proactive problem solving with internal/external stakeholders.
• Schedules, organizes and facilitates committee meetings and events with appropriate offices and agencies.

Skills

Time management

Independent work

Analytical thinking

Interpersonal skills

Written communication

Education

Bachelor's degree in Business, finance, statistics, or related field

Job description

Reporting to various Senior Leadership members, responsible for managing the detailed planning and coordination of operations and project management functions for the department/program. Develop reports and/or documentation related to and/or necessary for compliance, licensing, and operations for the department/program. Anticipate department/program and project needs and proactively solve issues that arise. Manage special projects and serve as a liaison between the department/program and key stakeholders as well as vendors in initiation and renewal of contracts. Collaborate cross-functionally regarding department/program accreditation and licensure requirements to ensure accurate and appropriate documentation and presentation of materials and data. Develop key initiatives for the department/program to ensure appropriate tracking and implementation.

Essential Functions and Responsibilities

• Provide complex department support for the department/program.
• Works with senior management to produce quarterly presentations, including but not limited to creating and importing charts, graphs, visual aids, and other tools as necessary. Collects and compiles data from multiple sources while communicating deadlines and updates to team members. Reviews and reformats presentation text and graphics to ensure consistency and accuracy. Manages project timelines as directed by Senior Leadership from project commencement through completion.
• Actively oversees and ensures the security of large amounts of sensitive, highly confidential, proprietary and/or legal information concerning board, student, staff and campus affairs that may be contained in minutes, letters and other documents.
• Work in partnership with vendors to assist in the management of administration and facilities as applicable.
• Engage in pro-active problem solving and manage complex or difficult situations with administrative staff and internal/external stakeholders.
• Schedules, organizes and facilitates committee meetings and events with appropriate offices and agencies, advising/communicating with participants or invited guests, preparing agendas and programs, arranging for audiovisual and associated support equipment.
• Organizes committee meetings for the department/program, creates agenda(s), manages logistics, and develops reports and/or information as needed.
• Establishes goals and monitors progress to ensure goals are met, ensures all work is completed in a timely manner and reviews completed work.
• Maintains and supervises the maintenance of department records and files. Makes decisions regarding the classification and organization of files, correspondence, records and other regulatory documents.
• Travels to sites and/or meetings/events where deemed appropriate and requested by the department Leadership to provide support for development/maintenance of relationships, recruitment, and expanding the network of external stakeholders as needed.

Preferred Education, Certifications and LicensuresPreferred Experience and Skills

• A minimum of two years of experience in higher education that includes relevant experience in project coordination and development of exceptional reports and documentation. Experience with accreditation-related agencies and processes is preferred.
• Understanding of higher education issues and context, especially as they relate to department healthcare education is preferred.

Required Education, Certifications, and Licensures

• Bachelor's degree in Business, finance, statistics, or a related field from a regionally accredited institution or equivalent experience is required.

Required Experience and Skills

• 2-3 years of relevant experience.
• Advanced time management skills: ability to initiate activities independently and organize, prioritize and use sound, professional judgment to complete work promptly despite deadlines and competing requests; skill in working independently and following through on assignments with accuracy and minimal direction; ability to work with frequent interruptions, distractions, and changing priorities.
• Ability to analyze information and circumstances to define the problem or objective, identify relevant factors, formulate logical conclusions, suggest solutions or methods of implementation, and recognize alternatives expeditiously and with tact and discretion.
• Superior interpersonal skills and ability to speak clearly and distinctly to establish and maintain cooperative working relationships with staff, affiliates, administrators, donors, faculty members, volunteers, and guests from diverse, multicultural backgrounds. Appropriate vocabulary, grammar, and tact are required.
• Excellent written communication skills, with the ability to succinctly identify issues or trends and share in a written manner to appropriate stakeholders.

#LI-AM1

Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.

At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.

West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.