Program Manager

TekPro Support Services, LLC (TSS); New Orleans (LA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Short-term disability

Long-term disability

Life insurance

401(k) with company match

Discretionary profit sharing

Tuition reimbursement

Job summary

TekPro Support Services, LLC (TSS) in New Orleans, LA is seeking an experienced Program Manager to oversee the DoE contract on-site during core hours. You will serve as the principal contractor contact with the Government and coordinate workforce performance.

The role requires 15+ years of leadership, a Bachelor's degree, and a Top Secret clearance. You will attend meetings, manage locations, and ensure operational needs are met, applying strong communication and problem-solving skills.

Qualifications

• 15+ years of experience as a team lead or similar position.
• Bachelor's degree required.
• Top Secret Clearance required.
• Excellent verbal and written communicator with strong technical capacity and ability to accurately complete all documentation.
• Extensive knowledge of customer service best practices with ability to resolve issues while maintaining a professional and calm demeanor.
• Able to work effectively in a fast-paced environment and maintain productivity both independently and collaboratively.
• Capable of multi-tasking and effectively managing programs as a proficient problem solver and teamwork supporter.
• Detail-oriented with great organizational and time management skills with the ability to delegate and assign tasks.
• Ability to coach and mentor other employees.
• Working knowledge of standard technology used in the industry (e.g., POS, program tracking, bookkeeping, word processing).

Responsibilities

• Oversee workforce performance and contract scope as the principal point of contact for the Government.
• Designate and supervise the Program Manager and fallback Deputy Program Manager as needed.
• Attend weekly staff meetings and joint meetings with the COR to review scheduling, priorities, and performance issues.
• Visit staffed and future locations to ensure operational needs are met and address on-site problems.
• Maintain on-site authority to manage all contract requirements during core hours.

Skills

Top Secret Clearance

Team lead

Communication

Documentation

Customer service

Multitasking

On-site operation

Education

Bachelor's degree

Tools

POS

Program tracking

Bookkeeping

Word processing

Job description

We are TekPro Support Services, LLC (TSS) , an 8(a) Certified Alaska Native Company (ANC), and a subsidiary of the Bristol Bay Native Corporation (BBNC). We support several military installations and federal agencies across the nation through consulting and contracting our professional and technical solutions. We are searching for a Program Manager to support our ongoing mission for the Department of Energy in New Orleans, LA. This is an onsite role, operates during the core hours of our client and requires a Top Secret clearance.

What You'll Do:

• The Program Manager will have overall responsibility of managing workforce performance and work required within the scope of this contract and shall serve as the principal point of contact for the Contractor with the Government.
• The Contractor shall designate the Program Manager with responsibility for managing all requirements of this contract. In the absence of the Program Manager the Deputy Program Manager is responsible for these matters.
• The Program Manager is responsible for attending weekly staff meetings and other periodic meetings as required, to include, but not limited to, weekly joint meetings with the COR and his/her designee to review and plan actions concerning scheduling, priorities, and performance issues.
• The Program Manager is responsible for visiting staffed locations and future locations on a daily, weekly, and/or monthly basis as directed by the Government to ensure operational needs are being met and to address any problems on site.
• The nature of the work required by this contract is such that it is considered essential for a Program Manager to be capable of making decisions and acting for the Contractor on site during core hours. These assignments may be revised with the concurrence of the COR. Regardless of the assignments, the Contractor shall ensure that, on any normal working day an individual with designated authority to manage all requirements of this contract is On-Site and available.

What You Bring:

• 15+ years of experience as a team lead or similar position
• Bachelor's degree
• Top Secret Clearance
• Excellent verbal and written communicator with strong technical capacity and ability to
• accurately complete all documentation.
• Extensive knowledge of customer service best practices with ability to resolve issues while maintaining a professional and calm demeanor.
• Able to work effectively in a fast-paced environment and maintain productivity both
• independently and collaboratively.
• Capable of multi-tasking and effectively managing programs as a proficient problem solver and teamwork supporter.
• Detail-oriented with great organizational and time management skills with the ability to
• delegate and assign tasks.
• Ability to coach and mentor other employees.
• Working knowledge of standard technology used in the industry (e.g., POS, program tracking, bookkeeping, word processing).

What We Offer:

TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement