Program Manager

West 4th Strategy; New London (CT); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) contribution

Job summary

West 4th Strategy is seeking a Program Manager for the National Coast Guard Museum in New London, CT. You will serve as the senior on-site manager, coordinating contractor performance, workforce supervision, quality control, and contract administration to support museum operations.

The role requires leading daily services across administration, visitor services, volunteer coordination, education support, IT/AV, exhibit maintenance, and event support.

Qualifications

• Seven (7) or more years of progressively responsible leadership experience in a museum, cultural institution, public attraction, or similar nonprofit environment.
• Experience managing budgets and personnel (at least three years).
• Familiarity with museum back of house operations and facility management.

Responsibilities

• Oversees all aspects of contractor performance, including workforce supervision, quality control, coordination, and contract administration.
• Directs daily contractor services: administration, visitor services, volunteer coordination, education support, IT/AV, exhibit maintenance, and event support.
• Serves as the key liaison between the contractor and the Government for contract performance and museum operations.
• Manages contractor invoicing, staffing costs, performance records, and communications with CO and COR.
• Recommends contractor procedures and supports implementation of museum policies.

Skills

Leadership

Budget management

Personnel management

Performance management

Education

Bachelor's or Master's degree

Tools

CMS

Digital engagement tools

Job description

Program Manager

ROLE

We need an experienced Program Manager at the National Coast Guard Museum (NCGM). The NCGM is a new 80,000 square foot national museum in New London, Connecticut, built to honor the history and missions of the U.S. Coast Guard and expected to welcome roughly 300,000 visitors a year. In this role, you will serve as the senior on site manager responsible for all aspects of contractor performance, workforce supervision, quality control, and contract administration. You will direct daily services across administration, visitor services, volunteer coordination, education support, IT/AV support, exhibit maintenance, and event support, and serve as the key liaison with the Government. This is a full-time opportunity. We can offer a competitive salary, and a comprehensive benefits package.

RESPONSIBILITIES

• Oversees all aspects of contractor performance, including workforce supervision, quality control, coordination, and contract administration.
• Directs daily contractor provided services, including administration, visitor services, volunteer coordination, education support, IT/AV support, exhibit maintenance support, and event support.
• Serves as the key liaison between the contractor and the Government for contract performance and support of museum operations.
• Manages contractor invoicing, staffing costs, performance records, and communications with the Contracting Officer (CO) and Contracting Officer's Representative (COR).
• Recommends contractor procedures and supports implementation of Government approved museum policies.

BACKGROUND/REQUIRED EXPERIENCE

• Bachelor's degree or master's degree in museum studies, art history, business administration, public administration, or a related field.
• Seven (7) or more years of progressively responsible leadership experience in a museum, cultural institution, public attraction, or similar nonprofit environment, including at least three (3) years managing budgets and personnel.
• Deep familiarity with managing personnel and performance management.
• Familiarity with museum back of house operations, including registration, collections care, exhibition production, and facility management.
• Experience planning and monitoring complex operating budgets and labor expenditures.
• Proficiency in performance management, recruitment, and fostering a diverse and inclusive workplace culture.
• Proven track record of translating a five year strategic vision into actionable annual work plans and KPIs.

HIGHLY DESIRABLE SKILLS/EXPERIENCE

• Experience running a museum or with Coast Guard mission and history, enabling training of contractor staff with minimal Government oversight.
• Crisis and risk management experience, from facility emergencies such as leaks and security breaches to public relations crises.
• Experience implementing modern museum technology, such as advanced Collection Management Systems (CMS) or digital visitor engagement tools.
• Ability to mediate between curatorial staff on the creative side and administrative staff on the fiscal side.

LOCATION

• New London, Connecticut – National Coast Guard Museum

CLEARANCE

• Must be a U.S. citizen
• Must pass a federal background investigation and meet facility and system access requirements

CLIENT

• United States Coast Guard – National Coast Guard Museum

HOURS

• 40 hours per week. 8 hours per day

EMPLOYMENT CLASSIFICATION

• Employment Classification Eligibility - W2

COMPENSATION

• Salary range: $90,000 - $110,000
• Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options. Full benefits brochure available for review.

West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.

Other Considerations:

This position is W-2 only; no Corp-to-Corp or 1099 candidates. Relocation will not be offered. As a condition of employment, selected candidates must complete and receive favorable adjudication from a federal government background investigation as required by the client. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.