Program Manager

Jobtailor; Napa (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

LEAP is seeking a seasoned Program Manager to oversee the daily operations of the local Regional Center catchment area and Home and Provider services. You will supervise and train Program Coordinators and administrative staff, lead the local branch, and represent the region within LEAP’s leadership team.

The role emphasizes strategic leadership, collaboration with the Social Work Supervisor, QA checks, audit readiness, invoicing, event coordination, and monthly reporting to the Executive

Qualifications

• A bachelor's degree in public administration or a related field, such as Organizational Leadership.
• Two years of experience as a Program Manager or four years of full-time experience as a Program Coordinator, or equivalent.
• Strong leadership and team-building skills.
• Excellent written and verbal communication abilities.
• Effective time management and organizational skills.
• Ability to handle sensitive situations with discretion and cultural sensitivity.
• Problem-solving and conflict resolution skills.
• Strong supervision skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Zoom, or Google Workspace.
• Experience with invoicing, budgeting, or financial tracking preferred.
• Familiarity with regional center systems, compliance documentation, or nonprofit operations is a plus.

Responsibilities

• Oversee the daily operations of LEAP’s local Regional Center catchment area and Home and Provider services.
• Provide supervision and training to Program Coordinators and Administrative staff in the local Regional Center catchment area.
• Provide strategic and operational leadership for the local branch and represent the region within LEAP’s broader leadership team.
• Work collaboratively with the Social Work Supervisor and team to meet metrics, monitor Home Providers, compose corrective action plans, and provide training for Home Providers who need extra support.
• Create annual QA checks for homes and Home Providers that include both safety and HCBS regulations.
• Lead the team to be audit-ready at all times and create corrective action plans based on audit results.
• Participate in and support the invoicing of the Regional Center and the payment to home providers.
• Provide coordination and logistical support for events and meetings with the local regional center and within the office.
• Generate monthly reports, with team support, for the Executive Director and Program Director.
• Lead monthly staff meetings.
• Lead the recruitment and certification of family homes.
• Create outreach plans for new home providers, including targeted outreach.
• Provide training to staff and home providers.

Skills

Leadership

Team building

Communication

Time management

Organizational skills

Discretion

Problem-solving

Conflict resolution

Supervision

MS Office

Zoom

Google Workspace

Invoicing

Budgeting

Nonprofit operations

Education

Bachelor's degree in public administration or Organizational Leadership

Tools

Microsoft Office Suite

Zoom

Google Workspace

Job description

Responsibilities

• Oversee the daily operations of LEAP’s local Regional Center catchment area and Home and Provider services.
• Provide supervision and training to Program Coordinators and Administrative staff in the local Regional Center catchment area.
• Provide strategic and operational leadership for the local branch and represent the region within LEAP’s broader leadership team.
• Work collaboratively with the Social Work Supervisor and team to meet metrics, monitor Home Providers, compose corrective action plans, and provide training for Home Providers who need extra support.
• Create annual QA checks for homes and Home Providers that include both safety and HCBS regulations.
• Lead the team to be audit-ready at all times and create corrective action plans based on audit results.
• Participate in and support the invoicing of the Regional Center and the payment to home providers.
• Provide coordination and logistical support for events and meetings with the local regional center and within the office.
• Generate monthly reports, with team support, for the Executive Director and Program Director.
• Lead monthly staff meetings.
• Lead the recruitment and certification of family homes.
• Create outreach plans for new home providers, including targeted outreach.
• Provide training to staff and home providers.

Requirements

• A bachelor's degree in public administration or a related field, such as Organizational Leadership.
• Two years of experience as a Program Manager or four years of full-time experience as a Program Coordinator, or equivalent.
• Strong leadership and team-building skills.
• Excellent written and verbal communication abilities.
• Effective time management and organizational skills.
• Ability to handle sensitive situations with discretion and cultural sensitivity.
• Problem-solving and conflict resolution skills.
• Strong supervision skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Zoom, or Google Workspace.
• Experience with invoicing, budgeting, or financial tracking preferred.
• Familiarity with regional center systems, compliance documentation, or nonprofit operations is a plus.