Program Director

accessstar; Fredericksburg (VA); On-site; USD 80,000 - 120,000; Full time

Job summary

accessstar is seeking a Program Director to lead and grow the agency, ensuring compliance with all applicable rules and regulations. You will hire, train, and supervise staff, manage care plans, and oversee operations to maintain high client satisfaction.

The role requires a Bachelor's or Master's degree and at least 3 years of supervisory experience, with strong communication and tech skills to handle documentation and scheduling across sites.

Qualifications

• Bachelor's or Master's degree required.
• At least 3 years of supervisory experience.
• Excellent phone and written communication skills.
• Strong organizational and documentation abilities.
• Proficient with computers and care management systems.

Responsibilities

• Grow agency census by referrals and community outreach.
• Ensure regulatory compliance and quality of services.
• Hire, train, supervise program staff and home managers.
• Develop and implement care plans and documentation.
• Monitor operations, audits, and reporting to exec director.
• Coordinate staffing and scheduling across locations.

Skills

Communication skills

Interpersonal skills

Independent worker

Tech savvy

Education

Bachelor's or Master's degree

Tools

Microsoft Word

Excel

PowerPoint

Job description

Overview

We are searching for a dynamic Program Director who is able to work independently and assist our agency grow by increasing referrals while retaining high client satisfaction and compliance with all applicable rules and regulations.

Responsibilities

• Grow agency census by establishing beneficial relationships with referral sources and increasing referrals
• Maintain involvement in the community to bring awareness of agency services
• Open and license additional sites
• Ensure all DBHDS applicable laws and regulations are followed
• Hire, train, retain, and supervise group home managers, program specialists, and home managers
• Participate in state monitoring and compliance surveys and complete requests for qualification and related paperwork
• Develop and update policies and procedures
• Ensure all individual and staff paperwork is accurate, complete, maintained, and kept updated
• Ensure all homes are kept up to code in compliance with all applicable rules and regulations, safe and well kept
• Ensure home expenses are in line with budget by establishing expense guidelines, monitoring expenditures, and tracking financial operations
• Ensure efficient and effective operations
• Ensure high level client satisfaction
• Work closely with staff to ensure proper scheduling of caregivers and solve issues that arise
• Ensure accurate staffing of clients with caregivers based on location, time, skills/needs, and requests
• Utilize our web-based care management system to monitor operations including clinical documentation, monitor care logs, and to maintain individual and employee records
• Effectively and accurately communicate with employees, individuals, and support coordinators
• Ensure effective recruiting of staff, retention, and training
• Perform home visits as necessary
• Complete incident reporting as necessary
• Conduct weekly home visits and supervision with home managers
• Conduct weekly, monthly, and quarterly program audits to ensure quality supports and services for individuals
• Develop, distribute as appropriate, and monitor staff schedule
• Develop and coordinate the planning and implementation of care and support plans, and assume responsibility for the implementation and appropriate documentation as needed
• Provide the Executive Director with regular updates and reports on all clients
• Prepare and submit monthly reports to the Program Director
• Other projects/duties as assigned by administration

Requirements

• Good relationships and contacts in the relevant industry
• Bachelors or Masters degree
• At least 3 years of relevant and related supervisory work experience
• Excellent phone skills
• Excellent interpersonal skills
• Excellent verbal and written communication skills, to effectively communicate with nurses, physicians, case managers and patients
• Fast paced
• Self-directing and very independent with the ability to work with little direct supervision
• Advanced knowledge of computers
• Very comfortable with technology applications including personnel recruiting systems, staffing and scheduling systems, electronic medical records systems, Microsoft Word, Excel, and PowerPoint
• Very organized and detailed, able to handle extensive amounts of paperwork/documentation
• Reliable car, valid State driver's license and car insurance