Program Manager

Consumer Direct Care Network; Missoula (MT); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a compassionate and growing company that specializes in home and community-based services. As a Program Manager, you will oversee daily operations, ensuring compliance and delivering excellent service to clients and employees. This role offers a unique opportunity to make a meaningful impact while fostering a cohesive office environment. With numerous professional development opportunities, you can build a rewarding career in a supportive atmosphere that values integrity and teamwork. Experience the satisfaction of working in a culture dedicated to caring for others and championing change.

Benefits

Medical, Dental, and Vision Insurance

Accrued Vacation with no waiting period

Paid Safe Sick Time

Company-Paid Life Insurance

Short and Long-Term Disability

Flexible Spending Account

Employee Assistance Program

Pet Insurance

Qualifications

• 4 years leadership experience preferred.
• Ability to work flexible hours as needed.

Responsibilities

• Manage compliance with Federal/State Regulations.
• Provide excellent customer service to clients and employees.
• Recruit, hire, train, and supervise employees.

Skills

Leadership

Compliance Management

Customer Service

Public Speaking

Problem-Solving

Multitasking

Education

Bachelor’s Degree in related field

Tools

Customer Relationship Management (CRM) software

Job description

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create aworkplace where everyone issupported and motivated to betheir best; we collaborate onshared goals and celebrate ouraccomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Program Manager manages daily operations of Consumer Direct Care Network programs to support company strategic anchors and thematic goals. Successful candidates will promote cohesiveness in the office environment.

JOB DUTIES

• Manage compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules
• Manage daily intake and referral processes, local payroll processes, and AR processes to ensure positive business growth and development
• Manage the provision of continuous excellent service to clients, employees, and 3rd party organizations including MCOs
• Manage staff training and provide organizational leadership
• Improve the economic standing of the program
• Promote cohesiveness in the office environment
• Manage day-to-day operations and client advocacy
• Collaborate with stakeholders regarding delivery of services
• Manage program score card, dashboard, and key performance indicators
• Comfortable with public speaking
• Manage compliance with applicable legal requirements, standards, policies, and procedures
• Manage advanced reporting
• Demonstrate effective problem-solving and decision-making skills
• Manage complex service programs and special projects
• Identify and implement process improvement efforts
• Manage special projects including, but not limited to:
• Annual review of policy and procedures
• Annual review of standard operating procedures
• Large-scale enrollments and transitions as needed
• Maintain necessary skills and knowledge to coordinate workflow
• Manage marketing of services to referral sources
• Participate in, and assign, professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Recruit, hire, train, and supervise employees
• Represent company at stakeholder meetings, health fairs, and provider fairs
• Manage deliverables and ensure timely completion of projects
• Travel within the assigned geographic area as required
• Manage client enrollment, assessments, and supervisory visits
• Manage the development of the service/support plan and budgets
• Manage Customer Relationship Management (CRM) database to ensure it is updated accurately and in a timely manner
• Manage payroll, authorization, and AR operations for the program
• Bilingual preferred in various locations
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s Degree in related field preferred
• 4 years leadership experience preferred
• Combination of education and experience
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.
• Employees must provide their own reliable internet if working a remote/hybrid position

JOB SUMMARY

The Program Manager manages daily operations of Consumer Direct Care Network programs to support company strategic anchors and thematic goals. Successful candidates will promote cohesiveness in the office environment.

JOB DUTIES

• Manage compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules
• Manage daily intake and referral processes, local payroll processes, and AR processes to ensure positive business growth and development
• Manage the provision of continuous excellent service to clients, employees, and 3rd party organizations including MCOs
• Manage staff training and provide organizational leadership
• Improve the economic standing of the program
• Promote cohesiveness in the office environment
• Manage day-to-day operations and client advocacy
• Collaborate with stakeholders regarding delivery of services
• Manage program score card, dashboard, and key performance indicators
• Comfortable with public speaking
• Communicate effectively
• Manage compliance with applicable legal requirements, standards, policies, and procedures
• Manage advanced reporting
• Demonstrate dependability
• Demonstrate effective problem-solving and decision-making skills
• Exhibit computer efficiency
• Manage complex service programs and special projects
• Identify and implement process improvement efforts
• Manage special projects including, but not limited to:
• Annual review of policy and procedures
• Annual review of standard operating procedures
• Annual satisfaction survey
• Large-scale enrollments and transitions as needed
• Maintain necessary skills and knowledge to coordinate workflow
• Manage marketing of services to referral sources
• Participate in, and assign, professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Recruit, hire, train, and supervise employees
• Represent company at stakeholder meetings, health fairs, and provider fairs
• Manage deliverables and ensure timely completion of projects
• Travel within the assigned geographic area as required
• Manage client enrollment, assessments, and supervisory visits
• Manage the development of the service/support plan and budgets
• Manage Customer Relationship Management (CRM) database to ensure it is updated accurately and in a timely manner
• Manage payroll, authorization, and AR operations for the program
• Bilingual preferred in various locations
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s Degree in related field preferred
• 4 years leadership experience preferred
• Combination of education and experience
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.
• Employees must provide their own reliable internet if working a remote/hybrid position

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job satisfaction knowing you make a difference in the work you do and lives we serve
• Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

• Medical, Dental, and Vision Insurance
• Accrued Vacation with no waiting period
• Two Paid Floating Holidays
• Paid Safe Sick Time with no waiting period
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.