Program Manager

Aalto Home Care; Minneapolis (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Earned Sick and Safe Time (ESST)

Job summary

Aalto Home Care is seeking a detail-oriented administrator to serve as a key point of contact for clients and staff in our Minnesota office. The role includes payroll and billing support using Caretap, staff scheduling, and coordination of client intakes.

The position requires supervisory experience in programs serving vulnerable populations and a Minnesota DHS-245D qualification. In-office schedule, with opportunities to contribute to growth and outreach efforts.

Qualifications

• Requires Minnesota DHS Designated Manager qualification per Minn. Stat. §245D.081.
• Bachelor's degree plus 1 year direct care experience or equivalent combinations.
• 3 years supervisory experience in a care/education program for vulnerable groups.
• May require 50 hours of related training and education.

Responsibilities

• Serve as primary contact for clients, families, referral coordinators, and case managers.
• Support billing and payroll processes with EVV/clock-in-clock-out system.
• Assist with scheduling, onboarding, and day-to-day staff support.
• Coordinate client intake meetings and tours.
• Maintain compliant client and program documentation.
• Support growth initiatives and community outreach.
• Provide interpretation support when needed.
• Assist leadership with administrative tasks for operations.

Skills

Bilingual fluency

Payroll & billing experience

Client-facing communication

Growth/operations experience

Education

Bachelor's degree in related field

Associate degree in related field

Postsecondary diploma in related field

50 hours human services training

Tools

Caretap

Payroll systems

Job description

Key Responsibilities

• Serve as a primary point of contact for clients, families, referral coordinators, and case managers regarding 245D Waiver and IC services
• Support day-to-day billing and payroll processes, including accurate tracking through our EVV/clock-in-clock-out system (Caretap)
• Assist with employee scheduling, onboarding paperwork, and day-to-day staff management support
• Coordinate and help host scheduled tours and client intake meetings
• Maintain accurate, compliant client and program documentation
• Support agency growth initiatives, including referral relationships and community outreach
• Provide direct communication and, where applicable, informal interpretation support for clients and families
• Assist leadership with administrative tasks tied to running and growing the agency

Preferred Skills & Experience

• Bilingual fluency strongly preferred - Somali highly valued; Swahili, Amharic, or Spanish also valued, given our diverse client population
• Real-world, hands-on experience with payroll systems, billing processes, and employee management
• Strong client-facing communication skills, in person and by phone
• Demonstrated experience contributing to the growth or operations of a company or program

Minimum Qualifications

This position requires meeting Minnesota DHS's Designated Manager qualification standard under Minnesota Statute §245D.081, which requires one of the following combinations of education and direct care experience:

• A bachelor's degree in a field related to human services, education, or health, plus 1 year of full-time direct care work experience; or
• An associate degree in a field related to human services, education, or health, plus 2 years of full-time direct care work experience; or
• A diploma in a field related to human services, education, or health from an accredited postsecondary institution, plus 3 years of full-time direct care work experience; or
• A minimum of 50 hours of education/training related to human services and disabilities, plus 4 years of full-time direct care work experience

In addition, candidates must have:

• A minimum of 3 years of supervisory-level experience in a program that provides care or education to vulnerable adults or children (Minn. Stat. §245D.081, Subd. 3(b))

Compensation & Schedule

• Monday through Friday, 9:00 AM - 5:00 PM
• In-office position

Earned Sick and Safe Time (ESST): This position is eligible for Minnesota's Earned Sick and Safe Time benefit, which allows employees to earn paid time off to use for their own or a family member's illness, safety needs, or certain other qualifying reasons, in accordance with Minnesota law.