Program Manager

Connexus Hub; Millington (TN); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Connexus Hub is hiring a Program Manager responsible for overseeing the CNIC Fleet & Family Readiness IT Services IDIQ. The role involves managing contract performance, collaborating with various stakeholders, and ensuring successful governance across technical domains. Ideal candidates will have active PMP and ITIL certifications, over 10 years of program management experience in federal IT contracts, and a proven track record leading complex projects. The position offers a hybrid/remote work model with necessary travel to the Millington, TN headquarters.

Qualifications

• Active PMP certification required.
• 10+ years of experience in progressive program management.
• Demonstrated success leading interdependent technical functions.

Responsibilities

• Own contract performance end-to-end as primary interface.
• Maintain day-to-day relationships with stakeholders.
• Manage integrated master schedule across active task orders.

Skills

Active PMP certification

ITIL Expert certification

Program management experience on federal IT contracts

Leadership in technical functions

Working fluency with PMI/PMBOK practices

Tools

ServiceNow

Power BI

Tableau

Job description

Job Details

• Location: Hybrid / Remote with travel to CNIC HQ (Millington, TN)
• Eligibility: U.S. citizenship; eligibility for background investigation (Public Trust / Tier 2 minimum). Specific clearance level determined at task order level.
• Status: Full-time, contingent on contract award (anticipated FY26 Q3)

Position summary

The Program Manager is the single accountable executive for delivery on the CNIC Fleet & Family Readiness IT Services IDIQ. You will own contract performance end-to-end as the primary interface with the Contracting Officer (KO) and COR, integrate Network, Cybersecurity, and Application domains through a standing Integration Review cycle, and operate a manage-by-exception governance model that meets quantified KPI thresholds across the contract life. You are the leader who turns a complex, task‑order‑driven environment into a predictable operating system.

What you will own

• Full P&L and delivery accountability across the IDIQ base period and all option years.
• Day‑to‑day relationship with the KO, COR, F&FR Program Office, and installation‑level POCs.
• Integrated Master Schedule across all active task orders, with cycle‑time commitments at each lifecycle gate.
• Manage‑by‑exception governance: ≤24‑hour decision latency on routine matters, ≤4 hours on escalated matters, ≤10 business days on scope changes.
• Live, COR‑accessible Performance Dashboard reporting six committed quality KPIs monthly (FPY ≥95%, defect escape ≤2%, CAR closure ≤10 business days, on‑time delivery ≥98%, QASP compliance ≥95%, CSAT ≥4.5/5).
• Cross‑domain risk management on a 5×5 likelihood‑by‑impact rubric with predefined mitigation action plans for high‑complexity work.
• Personnel: hiring, retention (target ≤10% voluntary attrition), and time‑to‑fill commitments by labor category.

Required qualifications

• Active PMP certification.
• ITIL Expert certification (or ITIL 4 Managing Professional / Strategic Leader).
• 10+ years progressive program management experience on federal IT contracts, including IDIQ task‑order environments.
• Demonstrated success leading interdependent technical functions (network, cybersecurity, applications, enterprise systems) within a single P&L.
• Direct experience with DoD or NAF contracting environments; familiarity with CNIC Fleet & Family Readiness or comparable distributed Navy programs is a strong plus.
• Working fluency with PMI/PMBOK practices, Agile sprint execution, ITIL v4 service management, and SAFe coordination principles.
• U.S. citizenship; ability to pass a background investigation.

Preferred qualifications

• Hands‑on experience operating a Performance Dashboard (ServiceNow, Power BI, Tableau, or equivalent) for Government oversight.
• Prior accountability for ISO 9001:2015 or CMMI Level III contract execution.
• RMF and ATO boundary fluency at the program‑leadership level.
• Active or recent DoD security clearance.