Senior Global Program Manager

Canon Solutions America; Philadelphia, Roseland, New York, McDaniel Heights (Philadelphia County, NJ, NY, DE); Remote; USD 97,000 - 133,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Profit sharing

Volunteer opportunities

Employee discounts

Dress for Your Day

Canon swag

Job summary

Canon U.S.A., Inc. seeks a senior program leader to manage a large, complex customer program remotely in the United States. The role focuses on delivering efficient service, maximizing customer satisfaction, and realizing value aligned with strategic goals.

The position requires a hands-on leader with 9+ years in technology or professional services, strong leadership, and excellent communication skills. Remote work is offered with standard business hours. Canon U.S.A., Inc.

Qualifications

• Requires Bachelor's degree in a relevant field and 9+ years of related experience.
• Management experience in Technology or Professional Services.
• Prior P&L responsibility and customer service experience.
• Customer success experience preferred.

Responsibilities

• Oversee day-to-day operations of a large, complex customer program.
• Maintain strong customer relationships and resolve issues.
• Implement process improvements to enhance efficiency and reduce costs.
• Directly manage, develop, and support the delivery team.
• Monitor and report on KPIs to ensure goals are met.
• Identify and address operational issues to ensure timely resolution.
• Ensure compliance with industry standards and regulations.
• Support P&L, revenue, and profit targets under leadership.

Skills

Leadership

Public speaking

Customer success

Team leadership

Interpersonal skills

Education

Bachelor's degree in a relevant field

Job description

About the Role

Responsible for the dedicated management, operational oversight, and success of a large, complex customer program, focusing on efficient service delivery, customer satisfaction, and value optimization. This role requires a hands-on leader with a strong background in program management, customer service, and team leadership to ensure efficient service delivery and customer satisfaction.

Your Impact

• Program Management: Oversee the day-to-day operations of a single, complex customer program, ensuring efficient and effective service delivery.
• Customer Relationship Management: Maintain strong relationships and resolve customer issues.
• Operational Efficiency: Implement process improvements to enhance operational efficiency and reduce costs within the program.
• Team Management: Directly manage, develop, and support the team responsible for delivering services to the customer, fostering a collaborative and productive work environment.
• Performance Metrics: Monitor and report on key performance indicators (KPIs) to ensure program goals are met.
• Issue Resolution: Identify and address operational issues within the program, ensuring timely resolution and customer satisfaction.
• Compliance: Ensure compliance with industry standards and regulations in all program activities.
• Financial Management: Support P&L, revenue, and profit targets under leadership guidance.
• Value Realization: Align delivery and adoption with strategic goals to drive measurable client outcomes.

About You: The Skills & Expertise You Bring

In accordance with applicable law, we are providing the anticipated annual rate for this role: $96,880 - 133,030/ year This position will be fully remote. Hours: 6:00am – 3:00pm

• Bachelor's degree in a relevant field or equivalent experience required, plus 9 years of related experience.
• Management experience in Technology or Professional Services industry.
• Previous P&L responsibility, prior experience in a customer service environment.
• Customer Success experience preferred.
• Requires leadership ability, strong interpersonal and communications skills, and public speaking skills.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else (Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names and other marks are trademarks of their respective owners.)
• Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Workstyle Description

Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.