Program Manager

Endeavors; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Endeavors in Las Vegas, NV seeks a Program Manager to lead the Homeless Veteran Reintegration program, train staff, ensure trauma-informed service delivery, and maintain quality and compliance. You will supervise case managers and the outreach team, manage budgets, track performance, and report to the Program Director to meet contract requirements.

This role demands strong leadership, organizational skills, and a commitment to serving veterans with dignity and respect, while coordinating with

Qualifications

• Bachelor’s degree or 3+ years supervisory experience may substitute the degree.
• 3+ years in a social service agency with customer-service focus.
• 2+ years management experience; budget and housing experience a plus.
• Driver’s license with clean record; ability to travel as required.
• LPC, LCDC, or LMSW preferred.

Responsibilities

• Trains, supports, and coaches staff using a trauma-informed approach.
• Acts as check and balance for compliant programming including budget and QA.
• Monitors quality and tracks program performance and deliverables.
• Works with outside agencies to establish partnerships and collaborations.
• Meets regularly with staff to triage caseloads and address issues.
• Provides QA and regulatory compliance to client files.
• Manages office/staff coordination, client flow, complaints, and crisis management.
• Supervises Case Managers/Employment Specialists and others; guides program staff.
• Provides ongoing program evaluation, data tracking and reporting to Director.
• Identifies emergency crisis services and coordinates related support.
• Assists with administrative duties: interviewing, hiring decisions, performance monitoring.
• Reviews and updates program policies and procedures; monitors grants and data reporting.
• Maintains systems for financial tracking, recons, and funder reporting.

Skills

Trauma-informed supervision

Staff training and coaching

Budget management

Quality assurance

Partnership development

Education

Bachelor’s degree in business administration, social work, public administration, psychology or related field

Tools

MS Office

Job description

JOB PURPOSE:The Program Manager provides sound training and oversight to program staff in the delivery of comprehensive intake and case management to participants of the Homeless Veteran Reintegration Program (HVRP) to assist them with a pathway to stable career and the goal of ensuring long-term housing sustainability, increasing their quality of life and maintaining the highest possible ability to function within the community.ESSENTIAL JOB RESPONSIBILITIES:Responsible for all the issues related to the day-to-day program delivery:Trains, supports, and coaches staff using a trauma-informed, and intensive and strength-based approach.Acts as a check and balance for compliant programming including, but not limited to, program oversight, program budget, and quality assurance.Monitors quality and effectiveness of program services and tracks program performance and deliverables.Works with outside agencies to establish partnerships and collaborates to ensure clients' success.Meets regularly with program staff to triage caseloads and keeps abreast of current issues.Provides Quality Assurance and regulatory compliance to client files.Manages office/staff coordination, client flow, client complaints, and crisis management.Supervises Case Managers/Employment Specialists and the Outreach and Engagement Specialist and Administrative staff and acts as a resource for program staff to ensure all programming and activities align with the program design.Provides on-going program evaluation, data tracking and reporting to provide recommendations to the Program Director for continuous growth, quality, and contract requirements.Identifies and provides emergency crisis services as necessary; makes an immediate assessment to respond accordingly to accepted crisis intervention methods and techniques and coordinates other services as appropriate.Assists with administrative duties such as:Interviewing and making quality hiring decisionsMonitoring performance, documenting as necessaryDevelops staffReviews and updates program policies and proceduresGrants performance measure/data reportingDocuments weekly, submits end of month reports, monitors and updates data tracking.Maintains systems for financial tracking, recons, and funder reporting.Maintains oversite of grant changes and updates all key related documents.Other duties as assigned.Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Program participant or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."ESSENTIAL QUALIFICATIONS:EDUCATION: Bachelor’s degree in business administration, or Social Work, or Public Administration, or Psychology or related field. 3+ years of experience in social services with at least 4 years of supervisory experience may be substituted in lieu of Bachelor’s degree.EXPERIENCE: 3+ years’ experience in a social service agency, 3+ years in a customer service focused environment. 2+ years management experience. Experience with budget management, housing assistance, and/or a homeless Veteran population a plus.ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.LICENSES: Driver’s License with clear record. LPC, LCDC, or LMSW preferred.VEHICLE: Must have daily use of a vehicle without prior notice.OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [e-mail] or speak with your recruiter.Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [e-mail]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.