Program Manager

Back on My Feet

Indianapolis (IN)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Health and dental plans

Retirement savings plan

Generous PTO

Annual reimbursement for athletic gear

Job summary

A nonprofit organization in Indianapolis is looking for a Program Manager to lead the impactful implementation of its program. This role includes managing volunteers, building partnerships, and ensuring members have the resources needed for employment and stability. Candidates should have at least a Bachelor’s degree and 4+ years of related experience, demonstrating effective communication and a solid understanding of social services. A commitment to the organization’s core values is essential.

Qualifications

4+ years of relevant work experience in nonprofit or social services.
Ability to travel to various locations in Indianapolis.
Understanding of homelessness and social services is preferred.

Responsibilities

Oversee implementation of the Back on My Feet program in Indianapolis.
Manage and engage volunteers to support program initiatives.
Ensure effective partnerships with facility and employment partners.

Skills

Effective communication with diverse populations

Written and verbal communication skills

Proficiency with technology

Adaptability in fast-paced environments

Integrity and ethical standards

Education

Bachelor’s degree or equivalent combination of education and experience

Tools

Salesforce

Microsoft Office

Asana

Slack

Job description

Program Manager

The ProgramManager(PM)is responsibleforensuringa sustainable, effective,and efficient program that achieves Back on My Feet’s primaryobjectiveof helping members obtain and sustain employment, housing, and work toward stability. ThePMwillbe responsible for managing and engaging volunteers to support our members in a variety of capacities along their journey toward self-sufficiency. Additionally, thePMis responsible for the development and maintenance of key relationships that are critical to the implementation of the program (e.g., facility relationships, corporate partnerships, andcommunitypartnerships). ThePMis responsible for growing our impact and adding valueforour stakeholder groups – members, alumni, volunteers, and donors – through principled entrepreneurship, innovation, and informed experimentation within the overall organizational vision. The ProgramManagerwill report to theassignedTerritory Directorand will supervise a Program Specialist.

Specific responsibilities will include:

Impactand Growth

Ensure the robust and impactful implementation of the Back on My Feet program aligned with theorganizationmission,vision,and core values.

Execute on growth strategy to grow the Back on My Feet programinIndianapolisand surrounding areasthrough new facility partners, deeper impact with current partners, and effectiveutilizationof volunteer support/engagement.

Volunteer Engagement and Management

Responsible for the implementation and oversight of robust volunteer programs and services, consisting of individual and corporate volunteers, for the purpose of driving sustainable growth and exceeding engagement and employment targets.

Recruit, train, manage, andretainvolunteers to execute local program initiatives and exceed goals.

Collaborate with centralized staff to ensure volunteers receiveappropriate orientationand onboardingandunderstand and adhere to Back on My Feet policies and procedures.

Identifyandfillongoing volunteer needs, includingon-goingvolunteer recruitment and community awareness.

Ensure that volunteers have a shared understanding of the organization’s vision and goals as well as their opportunity to create impact as volunteers.

Program Implementation

Partnerships:build andmaintaineffective relationshipswith facility partners, referral partners (e.g., for training, education,additionalworkforce development, and/or other resources members wouldbenefitfrom), employment partners, andBoMFcorporate partners asappropriate.

Members:Ensure the execution ofconsistent/ongoingmemberrecruitmentand onboardingactivities at referral partner facilities tomaintainand growmemberpipelineto meetand exceedour goals.

Workforce Development:SuccessfullyexecuteBack on My Feet’s Next Steps program, which includes workshops on financial literacy and employment preparation and coordination of employment services,includingboth direct support to members andvolunteer assistance with job searching and application processes,interview preparation, referrals to employment partners,assistance in identifying and navigating housing resources,and financial aid.

Generaland Administrative

Ensure complete andtimelytracking of all data in Salesforce.

Proactively collaborate withBoMFcentralstaff to document member and volunteer stories to highlight the impact of the program.

Serve as a role model in exemplifying the organization’s Core Values.

Oversee management of gear and inventory as needed, along with other administrative tasks.

Collaborate with other Back on My Feet staff and volunteers toidentifyand execute events geared toward community awareness and member, volunteer, and/ ordonor engagement.

Perform other duties as assigned.

Qualifications & Experience

Bachelor’s degree,ORequivalent combination of education, training, and4+years of relevant work experience.

Ability to communicate effectively with diverse populations.

Strong written and verbal communication skills, including excellent public presentation skills.

Willingness/ability to travel to multiple locationsinIndianapolisand surrounding areas.

Ability to adhere to unconventional workschedule(e.g.morning circle-ups, starting between5:00am &5:30am;occasional evening and weekend programmatic activities).

Understandingofhomelessness, social services,recovery,and non-profitlandscape preffered.

Proficiencywith technologyrequired, including CRM or case management software (Salesforce experience preferred), Slack,Asana,Microsoft Office.

Personal Characteristics

High-energy,results orientedindividual who is able to adapt quickly to a fast-paced, changing environment.

Leaderthatisdriven to contribute to overarching organizational goals.

Proactive, assertive, and hands-on individual who is self-motivated and autonomous.

Able to quickly assess the inner workings of a national nonprofit structure with the purpose of driving continual improvement in organizational effectiveness and efficiency.

Unquestionable integrity and highest ethical standards.

Able to work effectively with diverse groups of people from a variety of backgrounds and embrace working across lines of difference.

Can build trust and establish effective work relationships at all levels of the organization.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

For more information on the organization, please visit: www.backonmyfeet.org

Benefitsincludehealth anddentalplans;childcare,traveland medical flex reimbursement plans; retirement savings plan;annual reimbursement for athletic gear;generous PTO.

Seniority level