Indianapolis Program Manager

Back on My Feet; Seattle (WA); On-site; USD 65,000 - 95,000; Full time

Job summary

Back on My Feet is seeking a Program Manager to lead local program operations in Seattle, driving sustainable outcomes in employment, housing, and stability for members. You will recruit and manage volunteers, build partnerships, and coordinate with central staff to ensure program fidelity and impact.

The role requires strong communication, leadership of a Program Specialist, and a data-driven approach to success, with travel across multiple locations within the chapter.

Qualifications

• Bachelor's degree or 4+ years of relevant work experience.
• Volunteer management experience is highly preferred.
• Ability to communicate effectively with diverse populations.
• Strong written and verbal communication; public presentation skills.
• Willingness and ability to travel within assigned chapter.

Responsibilities

• Ensure robust, impactful implementation of the BoMF program aligned with mission and vision.
• Grow the BoMF program through new facility and partner opportunities.
• Recruit, train, and retain volunteers to support program initiatives.
• Supervise the Program Specialist and manage KPIs.
• Track data in Salesforce and share member/volunteer impact stories.

Skills

Volunteer management

Public speaking

Effective communication

Travel willingness

Education

Bachelor's degree or equivalent

Tools

Salesforce

Slack

Asana

Microsoft Office

Job description

Back on My Feet is a national nonprofit that uses the power of running and community to help people experiencing homelessness and addiction transform their lives. Operating across 14 markets, we meet members where they are — before sunrise, on the road, in community — and challenge them to do something hard together. That challenge is where transformation begins. Since our founding, we have believed that when you change how someone sees themselves, you change what they believe is possible. Running is how we start. The rest follows.

The Position

The Program Manager (PM) is responsible for overall local program operations, ensuring a sustainable, effective, and efficient program that achieves Back on My Feet's primary objective of helping members obtain and sustain employment, housing, and work toward stability. The PM manages and engages volunteers to support members along their journey toward self-sufficiency, and is responsible for developing and maintaining key relationships critical to program implementation — facility relationships, corporate partnerships, and community partnerships. The PM grows impact and adds value for members, alumni, volunteers, and donors through principled entrepreneurship, innovation, and informed experimentation within the overall organizational vision.

Reporting Structure

In a market where the PM is the sole staff member, the Program Manager reports to the Territory Director for all program delivery, member outcomes, volunteer engagement, and chapter operations. Where a Program Specialist is assigned to the chapter, the Program Manager directly supervises that role.

Key Responsibilities

Impact and Growth

• Ensure robust and impactful implementation of the BoMF program, aligned with the organization's mission, vision, and Strategic Anchors.
• Execute on growth strategy to grow the BoMF program in the assigned chapter and surrounding areas through new facility partners, deeper impact with current partners, and effective volunteer support and engagement.

Volunteer Engagement and Management

• Own the implementation and oversight of robust volunteer programs and services — individual and corporate — to drive sustainable growth and exceed engagement and employment targets.
• Recruit, train, manage, and retain volunteers to execute local program initiatives and exceed goals.
• Collaborate with centralized staff to ensure volunteers receive appropriate orientation and onboarding and understand and adhere to BoMF policies and procedures.
• Identify and fill ongoing volunteer needs, including recruitment and community awareness.
• Ensure volunteers have a shared understanding of the organization's vision and goals, and their opportunity to create impact.

Program Implementation

• Partnerships: build and maintain effective relationships with facility partners, referral partners (training, education, workforce development, and other member resources), employment partners, and BoMF corporate partners as appropriate.
• Members: ensure consistent, ongoing member recruitment and onboarding activities at referral partner facilities to maintain and grow the member pipeline to meet and exceed goals.
• Workforce Development: successfully execute BoMF's Next Steps program — financial literacy and employment preparation workshops, coordination of employment services, direct member support, and volunteer assistance with job searching, interview preparation, employment referrals, housing navigation, and financial aid.

Staff Supervision

• Directly supervise, coach, and develop the Program Specialist in the chapter.
• Set clear expectations and provide regular feedback to the Program Specialist, tied to program and volunteer engagement KPIs.

General and Administrative

• Ensure complete and timely tracking of all data in Salesforce.
• Proactively collaborate with BoMF central staff to document member and volunteer stories that highlight program impact.
• Serve as a role model in exemplifying the organization's Strategic Anchors.
• Oversee management of gear and inventory as needed, along with other administrative tasks.
• Collaborate with other BoMF staff and volunteers to identify and execute events geared toward community awareness and member, volunteer, and donor engagement.
• Perform other duties as assigned.

What We're Looking For

• You own your chapter's outcomes. You don't wait for direction on the day-to-day — you see what members and volunteers need and you move.
• You let the Strategic Anchors guide everything you do. You build toward them and make decisions through them.
• You believe in the transformative power of running — not as a feature of the program, but as the mechanism through which lives change.
• You build genuine relationships with facility partners, corporate partners, and community organizations, and you know how to turn a relationship into deeper impact.
• You develop people. You know how to set your Program Specialist up to succeed, and you hold them to a high, warm standard.
• You bring challenges forward. You are transparent with your Territory Director and don't manage sideways — you solve.
• You're comfortable adapting quickly in a fast-paced environment, from a 5am Circle Up to an afternoon employer partnership meeting.

Qualifications & Experience

• Bachelor's degree, or equivalent combination of education, training, and 4+ years of relevant work experience.
• Volunteer management experience highly preferred.
• Ability to communicate effectively with diverse populations.
• Strong written and verbal communication skills, including excellent public presentation skills.
• Willingness and ability to travel to multiple locations within the assigned chapter and surrounding areas.
• Ability to adhere to an unconventional work schedule (e.g., morning Circle Ups starting between 5:00–5:30am; occasional evening and weekend activities).
• Understanding of homelessness, social services, recovery, and the nonprofit landscape preferred.
• Proficiency with technology required, including CRM or case management software (Salesforce preferred), Slack, Asana, Microsoft Office.
• Willingness to engage running as a personal practice. You don't have to be fast, but you must be willing to lace up.