Program Manager

Ppsi; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Ppsi is seeking a proactive Business Development professional in Houston, onsite, to drive quotes, orders, and customer satisfaction, building lasting relationships. You will coordinate with cross-functional teams and manage CRM/ERP workflows to ensure timely delivery and strong client engagement.

You will manage quotes, processing, and communication with customers while contributing to continuous improvement efforts and meeting deadlines in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent related work experience.
• 3+ years in inside sales, customer service, or related role.
• Excellent verbal and written communication and ability to build relationships.
• Basic understanding of electronics components and applications preferred.
• Willingness to learn and adapt to industry trends and advances.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Attention to detail and accuracy; cross-functional collaboration skills.

Responsibilities

• Contact customers with outbound calls and respond to inquiries to identify needs and build relationships.
• Prepare and deliver accurate quotations considering pricing and delivery terms.
• Develop and maintain understanding of customer businesses and preferences; follow up on quotes and orders.
• Coordinate order processing, including entry, documentation, tracking, and expediting.
• Provide regular feedback on customer preferences, market trends, and competitor activities.
• Contribute to sales process improvements and best practices.

Skills

Verbal and written communication

Customer relationship management

Negotiation

Multitasking

Attention to detail

Education

Bachelor's Degree or equivalent

Tools

ERP/MRP systems

Google Workspace

Microsoft Office

Job description

Business Development Houston, TX — On-site Full-time

Description

Serves as the primary liaison for customer accounts, overseeing the entire process from preparing quotes and processing orders to ensuring final delivery and cultivating long-term satisfaction.

Responsibilities

• Contact customers: Initiate outbound calls and respond to inbound inquiries from existing and potential customers to identify their needs, build rapport, and establish strong relationships.
• Quote preparation: Prepare and deliver accurate and timely quotations to customers, taking into account their specific requirements, product pricing, and delivery terms.
• Customer relationship management: Develop and maintain a deep understanding of customers' businesses, needs, and preferences. Proactively follow up on quotes, orders, and inquiries to provide exceptional customer service and ensure customer satisfaction.
• Order processing: Coordinate order processing activities, including order entry, documentation, tracking, and expediting, to ensure timely delivery and customer satisfaction.
• Feedback and reporting: Provide regular feedback to the management team regarding customer preferences, market trends, and competitor activities.
• Continuous improvement: Actively contribute to improving sales processes, customer experience, and overall sales performance by suggesting and implementing innovative ideas and best practices.

Requirements

• Bachelor's Degree or equivalent related work experience.
• 3+ years of proven experience in inside sales, customer service, or a related role.
• Excellent verbal and written communication skills, with the ability to build rapport and establish long-term customer relationships. Active listening and effective negotiation skills are essential.
• Basic understanding of electronic components, products, and applications is preferred.
• Willingness to learn and stay updated on industry trends and advancements.
• Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
• Attention to detail and accuracy are critical.
• Collaborative mindset with the ability to work effectively within cross-functional teams and support colleagues.
• Ability to adapt to changing business priorities and customer needs. Resilience and a positive attitude in overcoming challenges.
• Proficiency in relevant software applications such as ERP/MRP systems, Google Suite / Microsoft Office.

Preferred Qualifications

• Experience in electronics manufacturing.