Residential Supervisor

Behavioral Health Network, Inc (BHN); Holyoke (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

PTO

Health/Dental/Vision

Retirement savings

Tuition assistance

Job summary

A behavioral health service provider in Holyoke seeks a Program Manager to oversee daily operations of group homes and support individuals with developmental disabilities. The ideal candidate has strong leadership and organizational skills, along with a High School diploma or GED. This role offers competitive pay, career growth opportunities, and a commitment to inclusive culture.

Qualifications

• Minimum 3 years of direct care experience required.
• At least 2 years of supervisory experience preferred.
• Valid driver’s license and reliable vehicle available for work hours required.

Responsibilities

• Oversee daily operations of assigned group homes.
• Provide crisis intervention and emergency services.
• Ensure implementation of treatment and health plans.

Skills

Leadership

Communication

Organizational skills

Education

High School Diploma or GED

Associate’s or Bachelor’s Degree

Job description

Join to apply for the Program Manager role at Behavioral Health Network, Inc (BHN)

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts, proudly recognized as a Certified Great Place to Work and ranked among the Top 10 Employers in Massachusetts by The Boston Globe. Since 1938, BHN has been dedicated to providing high-quality, affordable, and culturally responsive behavioral health care to individuals, families, and communities.

In the Developmental Services program, we provide 24-hour staffed residential, family support, advocacy, and day services to support individuals with developmental disabilities. We value the individuals we serve in shared living and small group homes, working as part of a collaborative team that includes family, BHN staff, and providers to create person-centered plans that reflect strengths, capabilities, and aspirations.

What You’ll Do

• Oversee the daily operations of assigned group homes
• Provide crisis intervention and emergency services, including serving on the on-call rotation
• Ensure implementation of treatment plans, health and safety plans, and medication administration
• Monitor residents’ overall health and empower them to engage in goal development and decision-making
• Support individuals in fostering relationships and community participation
• Hire, train, and supervise staff to deliver high-quality direct care
• Manage program compliance, budgets, and regulatory requirements
• Enhance residents’ quality of life by promoting safety, dignity, and community inclusion

What We Offer

• Mission-Driven Work – Support individuals in achieving independence and meaningful lives
• Career Growth – One third of all positions at BHN are filled through internal promotions
• Comprehensive Benefits – Competitive pay, PTO, health/dental/vision, retirement savings, tuition assistance
• Inclusive Culture – A supportive workplace that values diversity, equity, and inclusion
• Community Impact – Play a vital role in helping individuals participate in and contribute to their local communities

Who You Are

• High School Diploma or GED (required); Associate’s or Bachelor’s Degree (preferred)
• Minimum 3 years of direct care experience (required)
• At least 2 years of supervisory experience (preferred)
• Valid driver’s license and reliable vehicle available for work hours (required)
• Strong leadership, communication, and organizational skills

How to Apply

If you are interested in this opportunity, please click “Apply for Job” below or visit www.bhnworks.org and select “Browse All Jobs” to apply.