Program Manager

CalHR; Hollister (CA); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

CalHR is seeking a Program Manager to plan, organize, and direct employment and social services programs in a local public social services setting. The role emphasizes program development, policy interpretation, staffing oversight, and interagency collaboration.

The successful candidate will manage daily operations, assess service delivery, supervise staff, and ensure compliance with laws and procedures while coordinating with county and state offices.

Formación

• Knowledge of program development, administration, and service delivery in employment, eligibility, or social services

Responsabilidades

• Plan and direct program activities to meet agency goals and service standards
• Supervise staff, assess performance, and guide personnel decisions
• Interpret laws and regulations to ensure program compliance and alignment with policy
• Collaborate with other agencies and external partners to coordinate services
• Develop and monitor budgets for assigned programs and ensure proper expenditures

Conocimientos

Program management

Policy analysis

Leadership

Communication

Budgeting knowledge

Educación

Master's in Public Administration or MBA

Master's in Social Work or counseling

Descripción del empleo

Under direction, the Program Manager plans, organizes, and directs employment, eligibility, or social services programs and activities in a local public social services department or agency; and performs other duties as assigned. Some positions may have additional responsibility for administrative services units.

A Program Manager differs from a Social Services Program Manager in that the latter plans, organizes, and directs programs and activities exclusively within Child Welfare Services and/or Adult Protective Services.

The Program Manager classification differs from the next higher level Deputy Director classification in that the latter typically has responsibility for multiple administrative and staff services work in areas such as personnel, administrative analysis, accounting, auditing, budgeting, or data processing; eligibility, employment, or social service functions in a department or for a single program where two or more subordinate levels of supervision exist. In these departments, the Program Manager serves in a first-level managerial capacity.

SUPERVISION EXERCISED AND RECEIVED

Incumbents in the Program Manager classification receive supervision from a Deputy Director, Director, or other higher-level management classification. A Program Manager provides direct supervision to supervisors in the assigned program areas, and to other staff as assigned.

Duties may include, but are not limited to, the following:

• Manage the daily work activities of a program or multiple programs, directly or through subordinate supervisors, by establishing performance levels, communicating goals and performance expectations, and monitoring and reviewing work to ensure conformance to established policies and procedures, and standards for quality and timeliness
• Assess service delivery to communicate findings to upper management, implement changes to improve efficiency and service quality, maximize effectiveness of program operations, and ensure alignment with the agency's mission
• Oversee personnel actions to determine compliance with policies and procedures, and provide guidance to subordinate supervisors regarding personnel matters
• Ensure that programs or work units are staffed with qualified individuals by resolving performance problems, documenting performance according to policy, training and developing staff, and assisting in the selection, hiring, and promotion of staff
• Interpret laws and regulations, including new laws and proposed legislation, to determine relevancy to department operations and services, and assess program compliance with laws and regulations
• Assess the need for changes to policies or programs based on initiatives to improve services, new services or program modifications, and opportunities for cross-collaboration of program areas
• Develop or revise policies or procedures to improve operational efficiency and effectiveness, and assist higher-level management in departmental strategic planning
• Serve as an internal technical expert regarding program matters by providing consultation and guidance to staff, subordinate supervisors, managers, executive management, or the Director
• Work collaboratively with personnel of other agencies, community groups, contractors, and other public and private organizations to determine needs for social services, and coordinate shared services or collaborative projects, or the provision of services by contracted agencies
• Ensure that information regarding department services and policies is provided accurately and thoroughly to external parties, and that all complaints are responded to appropriately and in a timely manner
• Serve as an external technical expert by providing consultation regarding program, legal, or policy matters to external entities such as County department managers or administrators, State departments, Board of Supervisors, advisory boards, and advocacy groups
• Assist in development of the budget for assigned programs by preparing cost estimates and projections, and performing ongoing monitoring of expenditures to ensure compliance with budget provisions
• Perform other duties as assigned

EMPLOYMENT STANDARDS

Knowledge of:

• Program development, administration, and service delivery related to the program or programs in the area of responsibility, which may include employment services, eligibility, and/or social services
• Current management and leadership techniques, performance appraisal methods, and public administration
• Knowledge of planning and scheduling techniques to ensure that timelines and schedules are established appropriately, modified as needed, and adhered to
• Knowledge of budgeting principles in order to develop, manage, and/or track budgets, budget allocations, and expenditures
• Public and private community resources

Ability to:

• Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders
• Identify, analyze, and evaluate situations or problems to determine appropriate courses of action
• Analyze laws, regulations, and policies to ensure all programs and activities are in compliance
• Apply knowledge of laws, regulations, and policies to decision making and problem solving to identify solutions and courses of action that are most appropriate or compliant
• Be flexible in adapting to changes in priorities or resources that impact pre-established timelines and courses of action
• Maintain awareness of the functioning and status of multiple work groups or program areas simultaneously
• Delegate work assignments and appropriate level of responsibility to employees in order to ensure the completion of work assignments and projects
• Read and understand complex written materials, such as laws, proposed legislation, policies, reports, etc., in order to interpret, explain, and apply
• Use a personal computer to input data, access information, and create materials and documents using a variety of software applications
• Communicate verbally, in person or by telephone, clearly and concisely with a variety of audiences on a variety of matters
• Write to ensure effective and clear communication and proper composition of reports, correspondence, email, and other written communication
• Review and edit documents written by others to ensure proper format, sentence structure, grammar, and punctuation

Pattern 1:

One (1) year of full‑time experience performing duties comparable to a Social Worker Supervisor I or II, Eligibility Supervisor, Employment and Training Worker Supervisor, or supervisory experience in administrative and staff services work in areas such as personnel, administrative analysis, accounting, auditing, budgeting, or data processing in a public social services agency.

OR

Pattern 2:

A graduate degree in public administration or business administration or a Master's Degree in Social Work or a Master's Degree from a two year counseling program; AND one (1) year of full‑time journey-level experience in employment, eligibility, social service work, or administrative and staff services work in areas such as personnel, administrative analysis, accounting, auditing, budgeting, or data processing in a public social services agency; AND one (1) year of full‑time general supervisory experience.

ADDITIONAL INFORMATION

• A valid driver's license may be required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case‑by‑case basis.
• The San Benito County Health and Human Services Agency requires pre‑employment fingerprinting as a part of the background investigation for all positions.
• Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. Background checks are required and must be repeated every 5 years. Background requirements consist of three components which include fingerprinting, citizenship verification and local law enforcement checks.

EXAMINATION INFORMATION

TRAINING & EXPERIENCE EXAMINATION – WEIGHTED 100%

The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre‑determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

If conditions warrant, an Experience and Education examination may be conducted in lieu of the Training and Experience examination.

EDUCATION & EXPERIENCE EXAMINATION – WEIGHTED 100%

The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g., resumes, transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks, scope, and minimum qualifications stated on this bulletin. Supplemental information will be accepted, but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the evaluation.

In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

ELIGIBLE LIST INFORMATION

A departmental open eligible list will be established for the county of San Benito. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

RETEST PERIOD

Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.

SPECIAL TESTING ARRANGEMENTS

Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at [e-mail] or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

EDUCATION DOCUMENTS

If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts