Social Services Program Manager

CalHR; Quincy (CA); Presencial; USD 100.000 - 140.000; Jornada completa

Descripción de la vacante

CalHR is seeking a Social Services Program Manager to plan, organize, and direct operations for Child Welfare Services and/or Adult Protective Services within a local public social services department. The role includes supervision, policy interpretation, and cross-agency collaboration to enhance service delivery.

The incumbent will oversee program performance, staffing, budgeting, and external coordination with state and county partners, ensuring compliance with laws and regulations.

Formación

• Knowledge of program development, administration, and service delivery for Child Welfare and/or Adult Protective Services
• Knowledge of current management and leadership techniques and public administration
• Planning and scheduling to meet timelines
• Budgeting principles to develop and manage budgets
• Knowledge of public and private community resources
• Effective casework practices to oversee staff

Responsabilidades

• Manage daily work activities of a Child Welfare Services and/or Adult Protective Services program, directly or through supervisors
• Assess service delivery and communicate findings to management to improve efficiency and quality
• Oversee personnel actions and provide guidance on staff matters
• Ensure staff are qualified and develop staff; assist in hiring and promotion decisions
• Interpret laws and regulations to determine relevancy to operations
• Assess need for policy changes to improve services and cross-collaborate programs
• Develop or revise policies to improve efficiency and assist in planning
• Serve as internal technical expert guiding staff on complex cases and service delivery
• Collaborate with agencies, community groups, contractors, and others to determine needs and provide services
• Ensure information about department services is accurate and responsive to complaints
• Serve as external technical expert on program matters to external entities
• Assist in development of budgets and monitor expenditures
• Perform other duties as assigned

Descripción del empleo

Under direction, the Social Services Program Manager plans, organizes, and directs the operations and functions of a Child Welfare Services program and/or Adult Protective Services program in a local public social services department or agency; and performs related duties as assigned. Some positions may have additional responsibility for administrative services units.

Use of the Social Services Program Manager classification is an option for counties that have a classification structure that articulates a distinguishable difference in the complexity of assignments and consequence of error in Child Welfare Services or Adult Protective Services programs compared to other functional areas such as Eligibility and Employment Services.

The Social Services Program Manager classification differs from the next higher level Deputy Director classification in that the latter typically has responsibility for multiple eligibility, employment, or social service functions in a department or for a single program where two or more subordinate levels of supervision exist. In these departments, the Social Services Program Manager serves in a first-level managerial capacity.

SUPERVISION EXERCISED AND RECEIVED

Incumbents in the Social Services Program Manager classification receive supervision from a Deputy Director, Director, or other higher-level management classification. A Social Services Program Manager provides direct supervision to supervisors in the assigned program areas, and to other staff as assigned.

Duties may include, but are not limited to, the following:

• Manage the daily work activities of a Child Welfare Services and/or Adult Protective Services program, directly or through subordinate supervisors, by establishing performance levels, communicating goals and performance expectations, and monitoring and reviewing work to ensure conformance to established policies and procedures, and standards for quality and timeliness
• Assess service delivery to communicate findings to upper management, implement changes to improve efficiency and service quality, maximize effectiveness of program operations, and ensure alignment with the agency's mission
• Oversee personnel actions to determine compliance with policies and procedures, and provide guidance to subordinate supervisors regarding personnel matters
• Ensure that programs or work units are staffed with qualified individuals by resolving performance problems, documenting performance according to policy, training and developing staff, and assisting in the selection, hiring, and promotion of staff
• Interpret laws and regulations, including new laws and proposed legislation, to determine relevancy to department operations and services, and assess program compliance with laws and regulations
• Assess the need for changes to policies or programs based on initiatives to improve services, new services or program modifications, and opportunities for cross-collaboration of program areas
• Develop or revise policies or procedures to improve operational efficiency and effectiveness, and assist higher-level management in departmental strategic planning
• Serve as an internal technical expert regarding program matters by providing consultation and guidance to staff regarding problems with complex social service cases and delivery of services, and taking corrective actions to improve the quality and efficiency of social services
• Work collaboratively with personnel of other agencies, community groups, contractors, and other public and private organizations to determine needs for social services, and coordinate shared services or collaborative projects, or the provision of services by contracted agencies
• Ensure that information regarding department services and policies is provided accurately and thoroughly to external parties, and respond to the most sensitive complaints from the community, foster parents, and staff
• Serve as an external technical expert by providing consultation regarding program, legal, or policy matters to external entities such as County department managers or administrators, State departments, Board of Supervisors, advisory boards, and advocacy groups
• Assist in development of the budget for assigned programs by preparing cost estimates and projections, and performing ongoing monitoring of expenditures to ensure compliance with budget provisions
• Perform other duties as assigned

EMPLOYMENT STANDARDS

Knowledge of:

• Program development, administration, and service delivery related to Child Welfare and/or Adult Protective Services
• Current management and leadership techniques, performance appraisal methods, and public administration
• Planning and scheduling techniques to ensure that timelines and schedules are established appropriately, modified as needed, and adhered to
• Budgeting principles in order to develop, manage, and/or track budgets, budget allocations, and expenditures
• Public and private community resources
• Effective casework practices in order to oversee staff providing services

Ability to:

• Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders
• Identify, analyze, and evaluate situations or problems to determine appropriate courses of action
• Analyze laws, regulations, and policies to ensure all programs and activities are in compliance
• Apply knowledge of laws, regulations, and policies to decision making and problem solving to identify solutions and courses of action that are most appropriate or compliant
• Be flexible in adapting to changes in priorities or resources that impact pre-established timelines and courses of action
• Maintain awareness of the functioning and status of multiple work groups or program areas simultaneously
• Delegate work assignments and appropriate level of responsibility to employees in order to ensure the completion of work assignments and projects
• Read and understand complex written materials, such as laws, proposed legislation, policies, reports, etc., in order to interpret, explain, and apply
• Use a personal computer to input data, access information, and create materials and documents using a variety of software applications
• Communicate verbally, in person or by telephone, clearly and concisely with a variety of audiences on a variety of matters
• Write to ensure effective and clear communication and proper composition of reports, correspondence, email, and other written communication
• Review and edit documents written by others to ensure proper format, sentence structure, grammar, and punctuation

One (1) year of full-time experience performing duties comparable to a Social Worker Supervisor I or II;

AND

A master's degree in Social Work or a master's degree from a two year counseling program.

TRAINING & EXPERIENCE EXAMINATION – WEIGHTED 100%

The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

ELIGIBLE LIST INFORMATION

A departmental open eligible list will be established for the county of Merced. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

RETEST PERIOD

Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.

SPECIAL TESTING ARRANGEMENTS

Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at [e-mail] or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

EDUCATION DOCUMENTS

If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

GENERAL INFORMATION

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified. If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.

GENERAL QUALIFICATIONS: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.

EQUAL EMPLOYMENT OPPORTUNITY

The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

ADDITIONAL INFORMATION

• A valid driver license may be required at the time of appointment. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
• Positions may require pre-employment screening, including background checks, and fingerprinting.
• Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information.
• Background checks are required and must be repeated every 5 years. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks.
• All Plumas County employees are considered Disaster Service Workers and must take the associated FEMA training.
• Recruitments that note continuous under the closing date are subject to close at any time. Applications will not be accepted after a continuous recruitment is closed.
• The written exam and oral exam dates will be determined once the recruitment closes.