Patient Registration Clerk SB-525

SAN-Joaquin-Count; California; On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

Job summary

San Joaquin County is seeking a General Office Clerk to support SJ Health Centers and related offices. The role emphasizes accurate data gathering, patient registration, and handling confidential information in a fast-paced medical setting.

The position offers a comprehensive benefits package through the county, with a base monthly salary in the stated range and merit increase opportunities based on performance.

Qualifications

• Two years of general office clerical work.
• One year of gathering financial and personal information from patients in a doctor’s office, medical clinic, or acute care hospital.
• One year of business training in an approved school or training program may substitute for six months of general clerical experience.

Responsibilities

• Enter and verify patient information in the hospital system.
• Explain hospital policies and procedures to the public; direct patients to appropriate services.
• Operate standard office machines (computers, copiers, calculators) and maintain filing/records.

Job description

This examination is being given to fill one vacancy in the SJ Health Centers and to establish an eligible list to fill future vacancies. Resumes will not be accepted in lieu of an application. A completed application must be postmarked or received online by the final filing deadline.

NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail.

$3,965.86 - $4,820.53

Human Resources

44 N San Joaquin St

Third Floor, Suite 330

monthly SALARY

Recruitment

1026-RH0199-01

We envision healthier futures for those we serve, enabled by nimble, adaptive, and progressive care delivery.

Have Recruitment Questions?

Phone [phone]

The County offers an excellent benefits plan which
includes a county contribution to health insurance,
dental and vision insurance plans. Other benefits also
offered by the County include:

1937 Retirement Act plan with reciprocity with
CALPERS.

12 days sick leave annually with unlimited
accumulation.

10 days of vacation leave (15 days after 3 years,
20 days after 10 years, and 23 days after 20
years)

14 paid holidays per year

Life Insurance

125 Flexible Benefits Plan

Salary merit increases

Compensation
and benefits

Experience:

San Joaquin Health Centers

Operating in one of California’s most diverse and
underserved regions, SJ Health serves over 30,000
unique patients annually through over 130,000
visits. With goals to increase access and health care
delivery both within our health centers and in the
community, SJ Health is committed to developing
and deploying innovative programs and services, to
expanding reach through partnerships, and to
building simplicity for our patients.

One year (2,080 hours) of paid general office clerical experience

AND

One year (2,080 hours) of paid experience in gathering f inancia l
and personal information from patients and/or families. This
experience must have been in a doctor’s office, medical clinic, or
acute care hospital.

Substitution:

One year of business training in an approved school or training
program may be substituted for six months of the g eneral clerical
experience

Asks questions of patients and/or their relatives; enters information into the hospital system; screens material for completeness and accuracy.

Matches account numbers with financial codes; verifies insurance or Medic-Cal coverage; checks insurance I.D. cards and Medic-Cal labels; checks records for verification of Medic-Cal/Medicare coverage.

Obtains signatures on appropriate forms; types I.D. cards and stamps patients’ records; posts or verifies information.

Explains rules, regulations, policies and procedures pertaining to patient registration.

Directs patients to appropriate office, clinic or treatment center for services; may maintain a system of clinic appointments.

Operates standard office machines such as computer terminals, automatic copiers, calculators and microfiche readers.

May act as lead worker; may check and review work of others; may train others as assigned.

MINIMUM QUALIFICATIONS

Experience : Two years of general office clerical work, one year of which must have been in gathering financial and personal information from patients and/or families in a doctor’s office, medical clinic, or acute care hospital.
Substitution : One year of business training in an approved school or training program may be substituted for six months of general clerical experience.

KNOWLEDGE

Basic Medicare, Medic-Cal and private insurance eligibility requirements; basic layout of San Joaquin General Hospital and location of treatment centers and offices; public relations techniques; filing and record keeping systems used in registering patients; language mechanics.

ABILITY

Follow oral and written directions; read and understand job related material; establish and maintain effective working relationships with others; communicate effectively; work well under pressure; deal tactfully with individuals in stressful situations; match names and numbers; explain hospital policies, procedures and related regulations to the public, utilizing effective public and guest relations techniques; operate office equipment including computer terminals.

PHYSICAL/MENTAL REQUIREMENTS

San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.

Equal Opportunity Employer

San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to Equal Employment Opportunity Division (sjgov.org) .

Accommodations for those covered by the Americans with Disabilities Act (ADA):

San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.

BENEFITS

Employees hired into this classification are members of a bargaining unit which is represented bySEIU Local 1021 .

Health Insurance : San Joaquin County provides employees with a choice of three health plans: a Kaiser Plan, a Select Plan, and a Premier Plan. Employees pay a portion of the cost of the premium. Dependent coverage is also available.

Dental Insurance : The County provides employees with a choice of two dental plans: Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan. There is no cost for employee only coverage in either plan; dependent coverage is available at the employee’s expense.

Vision Insurance : The County provides vision coverage through Vision Service Plan (VSP). There is no cost for employee only coverage; dependent coverage is available at the employee’s expense.

For more detailed information on the County’s benefits program, visit our website at www.sjgov.org under Human Resources/Employee Benefits.

Life Insurance : The County provides eligible employees with life insurance coverage as follows:

1 but less than 3 years of continuous service: $1,000
3 but less than 5 years of continuous service: $3,000
5 but less than 10 years of continuous service: $5,000
10 years of continuous service or more: $10,000

Employee may purchase additional term life insurance at the group rate.

125 Flexible Benefits Plan : This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit).

Retirement Plan : Employees of the County are covered by the County Retirement Law of 1937. Please visit the San Joaquin County Employees’ Retirement Association (SJCERA) at www.sjcera.org for more information. NOTE: If you are receiving a retirement allowance from another California county covered by the County Employees’ Retirement Act of 1937 or from any governmental agency covered by the California Public Employees’ Retirement System (PERS), you are advised to contact the Retirement Officer of the Retirement Plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance.

Deferred Compensation : The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $22,500 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $30,000. The Roth IRA (after tax) is also now available.

Vacation : Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years.

Holidays : Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year. Please see the appopriate MOU for details regarding holidays, accruals,use, and cashability of accrued time.

Sick Leave : 12 working days of sick leave annually with unlimited accumulation. Sick leave incentive : An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue. The employee must also be on payroll during the entire calendar year.

Bereavement Leave : 3 days of paid leave for the death of qualifying family member, 2 additional days of accrued leave for death of employee’s spouse, domestic partner, parent or child.

Merit Salary Increase : New employees will receive the starting salary, which is the first step of the salary range. After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step.

Job Sharing : Employees may agree to job-share a position, subject to approval by a Department Head and the Director of Human Resources.

Educational Reimbursement Program : Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year. Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year.

Parking Supplemental Downtown Stockton: The County contributes up to $20 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area.

School Activities : Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children’s school activities.

Selection Procedures

Applicants who meet the minimum qualifications will go through the following examination process:

• Written Exam: The civil service written exam is a multiple choice format. If the written exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list.
• Oral Exam: The oral exam is a structured interview process that will assess the candidate’s education, training, and experience and may include a practical exercise. The oral exam selection process is not a hiring interview. A panel of up to four people will determine the candidate’s score and rank for placement on the eligible list. Top candidates from the eligible list are referred for hiring interviews. If the oral exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list.
• Written & Oral Exam: If both a written exam and an oral exam is administered, the written exam is weighted at 60% and the oral exam is weighted at 40% unless otherwise indicated on the announcement. Candidates must achieve a minimum rating of 70% on each examination in order to be placed on the eligible list.
• Rate-out: A rate-out is an examination that involves a paper rating of the candidate’s application using the following criteria: education, training, and experience. Candidates will not be scheduled for the rate-out process.

Note: The rating of 70 referred to may be the same or other than an arithmetic 70% of the total possible points.

OnlineWritten Exams: Written exams may be administered online. Candidates will be notified of the examination date and will be responsible to complete the written exam within a given period of time (typically within five calendar days). Candidates are required to read the Online Exam Guide for Test Takers prior to taking an online written exam.

• Online exams must be completed in one sitting and can only be taken once
• Candidates will have access to an online exam within the allotted time only
• A steady internet connection is highly recommended
• The allotted time will still continue if a candidate closes the window or gets disconnected
• Once the allotted time expires, access to the exam will be unavailable

• Online exams must be completed in one sitting and can only be taken once

• Candidates will have access to an online exam within the allotted time only

• A steady internet connection is highly recommended

• The allotted time will still continue if a candidate closes the window or gets disconnected

• Once the allotted time expires, access to the exam will be unavailable

Microsoft is no longer supporting Internet Explorer.

Therefore, it is recommended that candidates do not use Internet Explorer to complete online written exams.

Eligible Lists

Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for nine months, but may be extended by the Human Resources Director for a period which shall not exceed a total of three years from the date established.

Certification/Referral

Names from the eligible list will be referred to the hiring department by the following methods.

• Rule of the Rank:The top rank orranks of eligibles will be referred for hiring interviews. The minimum number of names to be referred will be equal to the number of positions plus nine, or 10% of the eligible list, whichever is higher. When fillingnine or more positions in a department at the same time, the top rank or ranks will be referred and the minimum number of names shall be two times the number of positions to be filled or 10% of the eligible list, whichever is higher. This applies only to open competitive recruitments.

• Rule of Five: The top five names will be referred for hiring interviews. This applies only to department or countywide promotional examination.

Physical Exam

Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities.

Pre-Employment Drug Screening Exam

Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen.

Employment of Relatives

Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grand parent, grand child or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when;

• They are related to the Appointing Authority or
• The employment would result in one of them supervising the work of the other.

Department Head may establish additional limitations on the hiring of relatives by departmental rule.

Proof of Eligibility

If you are offered a job you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S.