Program Manager

Aid-of-Indian; Fort Wayne (IN); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation

Employee referral bonuses

Job summary

AID is seeking an experienced Program Manager to lead residential services across Indiana. You will coach House Managers and DSPs, supervise daily operations, and help ensure health, safety, and progress for individuals in our homes.

The role reports to the Program Director, requires travel to assigned homes, and offers health, life, dental, and vision coverage along with a 401(k) match and paid vacation.

Qualifications

• Must have prior experience leading residential/home health teams.
• Experience supervising House Managers and Direct Support Professionals.
• Wamiliarity with schedules, HR coordination, and compliance.

Responsibilities

• Lead and support teams of House Managers and DSPs in assigned homes.
• Maintain regular presence in homes with weekly visits.
• Guide scheduling and staffing with HR for open shifts.
• Conduct monthly house meetings to share updates and expectations.
• Complete annual performance reviews with HR/program director guidance.
• Ensure care, health, and safety progress for individuals.
• Oversee transitions and documentation for Case Manager walkthroughs.
• Audit service locations, paperwork, and data systems (Therap, EVV, Relias).
• Respond to emails within 24–48 business hours and handle on‑call duties.
• Travel to assigned residential homes as needed.

Skills

Team leadership

Coaching and training

Communication

Travel readiness

CPR training

Physical strength

Education

Bachelor's degree preferred

Driver's license

Job description

Program ManagerFull-Time | Fort Wayne or Muncie, Indiana | Starting salary: $63,312Make a meaningful difference through strong leadershipAID is seeking an experienced Program Manager to support the residential services we provide to individuals across Indiana. This is a great opportunity for someone with experience as a Program Manager, House Manager, or in a similar leadership role in residential or home health services.In this role, you’ll coach and support House Managers and Direct Support Professionals (DSPs), help maintain quality services in our homes, and work with individuals’ teams to support their health, safety, and progress. The position reports to the Program Director and includes travel to assigned residential homes based on business needs.What we offerHealth, life, dental, and vision insurance401(k) with company matchPaid vacation timeEmployee referral bonusesWhat you’ll doLead and support teamsSupervise and provide ongoing training and support to House Managers and DSPs in assigned homes.Maintain a regular presence in assigned homes, with weekly visits or additional visits as needed.Guide House Managers through scheduling conflicts and coordinate with HR regarding staffing concerns and open shifts.Conduct monthly house meetings with House Managers to share training, updates, and company expectations.Participate in administrative meetings and provide guidance on employee discipline in coordination with the Program Director.Complete annual performance reviews for DSPs and House Managers with guidance and approval from HR and/or the Program Director.Support quality servicesCommunicate with individual teams about each person’s care, progress, health, and safety.Participate in quarterly and annual meetings for the individuals on your caseload.Oversee individual transitions with the transition team, including required documentation and preparation of the service location for Case Manager walkthroughs.Ensure PCISPs are current and available in the home, and staff have completed required individual and BC trainings.Follow up with the Program Director on questions related to incident reports.Work with other departments to meet AID expectations and applicable state guidelines.Manage operations and documentationComplete payroll by established deadlines, make necessary payroll adjustments, and monitor time punches and overtime.Conduct regular audits of assigned service locations, including Therap, EVV, Relias, Paycom, monthly paperwork, home conditions, individual status, and other areas as requested.Upload hard-copy documents to the designated drive by required deadlines.Respond to emails within 24–48 business hours.Fulfill on-call responsibilities based on business needs.Perform other related duties as assigned.What you’ll bringPrior experience as a Program Manager or in a similar leadership role in residential or home health services is required.Ability to travel to assigned residential homes. AID has offices in Fort Wayne and Muncie, with services provided throughout Indiana; openings and service areas vary.Ability to work in the homes when needed.Ability to lift at least 50 pounds.Commitment to demonstrating AID’s culture, values, and mission.If you’re an experienced residential services leader who enjoys supporting teams and helping people receive quality care, we encourage you to apply.Has experience working with individuals with Intellectual Disabilities’; Bachelor’s Degree preferred but notrequired with the appropriate experience; Valid Driver’s License; Current Auto Insurance; CPR Training.