Residential Program Manager

Arc Community Services; Fond du Lac (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Meaningful Work

Professional Growth

Collaborative Culture

Comprehensive Benefits

Job summary

Arc Community Services seeks a Residential Program Manager to lead women’s residential services, guiding staff and ensuring trauma-informed care.

You will oversee case management, treatment planning, and program development, while coordinating staff meetings and training to meet DHS/licensing standards. Engage with community partners and represent ARC in planning meetings to support client stability and recovery.

Qualifications

• MSW or advanced degree in a related field is preferred.
• Minimum experience supervising staff in residential services.
• Strong leadership and communication skills with trauma-informed approach.

Responsibilities

• Lead with strategic planning alongside CEO and Director of Women's Residential Treatment.
• Oversee case management, treatment planning, and program development.
• Coordinate staff meetings, training, and performance reviews.
• Ensure facility operations meet licensing and safety standards.
• Represent ARC in community partnerships and treatment planning meetings.

Skills

Leadership

Communication

Organizational skills

Trauma-informed care

Collaboration

Education

MSW or advanced degree in related field

Bachelor's degree with relevant experience considered

Job description

Job Details

Job Location: Fond Du Lac, WI 54935

Residential Program Manager

Lead with Purpose. Strengthen Programs. Transform Lives.

Are you ready to lead with purpose and make a meaningful impact? As a Residential Program Manager, you will play a critical role in overseeing program operations, supporting staff, and ensuring high-quality, trauma-informed care for women in residential treatment. This position offers the opportunity to guide a dedicated team, collaborate with community partners, and help clients build a path toward long-term stability and recovery.

What You Will Do:

Strategic Leadership

• Collaborate with the CEO and Director of Women's Residential Treatment to develop and implement agency policies, practices, and procedures.
• Participate on the Administrative Team and contribute to agency-wide initiatives and continuous improvement efforts.

Program Oversight & Excellence

• Oversee case management and treatment planning to ensure alignment with professional standards and funding requirements.
• Develop, implement, and evaluate internal programming to meet client needs, including criminogenic and recovery-focused services.
• Facilitate and coordinate staff meetings, treatment team meetings, and program-related committees.
• Maintain up-to-date program documentation, forms, and compliance with DHS 75 and DHS 83 standards.

Client Care & Advocacy

• Participate in the intake and assessment process in accordance with Department of Corrections guidelines.
• Coordinate services and referrals to meet client needs, including collaboration with community resources.
• Represent ARC in treatment planning meetings and act as a liaison with DOC agents, courts, and other stakeholders.
• Support crisis intervention efforts and assist in managing complex client situations.

Supervision & Team Development

• Supervise multidisciplinary staff, including Social Workers, Substance Abuse Counselors, Case Managers, and Residential Staff.
• Provide ongoing coaching, performance evaluations, and professional development opportunities.
• Lead hiring, onboarding, and training of new staff and interns.
• Ensure adequate staffing coverage and maintain staff schedules.

Community Engagement & Partnerships

• Represent ARC Community Services in the community, promoting program awareness and building relationships with key stakeholders.
• Coordinate inter-agency collaboration and community-based services for clients.

Facility & Operations Management

• Oversee day-to-day facility operations, ensuring safety, cleanliness, and compliance with licensing requirements.
• Manage building maintenance, food service coordination, and supply budgeting.
• Ensure the physical safety and well-being of all residents and staff.

Qualifications

What You Will Bring:

• At least three years of experience in women's residential services, substance use treatment, or a related field.
• Experience working with justice-involved populations in a treatment setting.
• A minimum of two years of supervisory experience.
• An MSW or advanced degree in a related field preferred; a bachelor's degree with relevant experience will be considered.
• Strong leadership, communication, and organizational skills.
• A commitment to trauma-informed care and serving diverse populations with compassion and professionalism.

What We Offer

• Meaningful Work - Make a direct impact in the lives of women working toward recovery and stability.
• Professional Growth - Ongoing training, development, and leadership opportunities.
• Collaborative Culture - Work alongside a mission-driven and supportive team.
• Comprehensive Benefits - Competitive compensation, generous time off, and retirement options.

Ready to lead with purpose?

Join a team committed to empowering individuals and strengthening communities.