Program Manager

Bay Cove Human Services, Inc.; East Taunton (MA); On-site; USD 51,000 - 69,000; Full time

Job summary

Bay Cove Human Services seeks a Program Manager to oversee day-to-day administration, programming, and operations of a community-based support program for adults with intellectual and developmental disabilities and complex needs.

The role emphasizes leadership, advocacy, staff supervision, and ensuring high-quality, compliant service delivery within the agency's mission and regulatory standards. Exempt position with evening/on-call responsibilities as needed.

Qualifications

• BA/BS in related field preferred with at least 1 year experience in the human service field.
• 4+ years previous work experience in human service setting with demonstrated leadership skills in lieu of educational requirement.
• CPR/SFA certification within 30 days; Mandt & DPH MAP certification within 90 days; Driver’s License upon hire.
• Proficient in clinical and professional verbal, writing, and computer skills.

Responsibilities

• Participates in staff recruitment, interviewing and hiring. Provides staff orientation, scheduling, direct observation of work, supervision, conflict resolution, and performance evaluation.
• Manages day-to-day operations including scheduling staff, budgeting, and financial processes.
• Provides crisis assessment, prevention, and needed intervention during business hours and on-call nights/weekends.
• Ensures adherence to Positive Behavioral Supports and program models; coordinates service plan development and implementation.
• Represents Bay Cove to the community and stakeholders professionally and with respect.

Skills

Leadership

Verbal communication

Written communication

Computer skills

Education

BA/BS in related field

Tools

CPR/SFA

Mandt & DPH MAP Certification

Driver’s License

Job description

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and southeastern Massachusetts.

Department: Developmental Services

Reports To: Senior Program Director

Mission Statement:

Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:

The Program Manager provides for the day to day administration, programming, and operations of a community based support program serving adults with intellectual and developmental disabilities and complex needs. The Program Manager contributes to Bay Cove’s mission by providing effective and compassionate services and through advocacy and leadership.

This position is exempt.

Supervisory Responsibilities:

Supervision of all regular program and relief staff.

Essential Functions of the Position:

• Participates in staff recruitment, interviewing and, hiring. Provides staff orientation to program, work assignments, scheduling, direct observation of work, supervision of program staff, conflict resolution, progressive discipline, and performance evaluation. Ensures that all program staff are properly trained.
• Carries out tasks related to the day to day operations including scheduling staff, implementing and training of technology, facilitating staff meetings, carrying out financial and budgetary processes (such as petty cash, payroll, pertinent client finances, etc), while adhering to the program budget.
• Provides crisis assessment, prevention, and needed intervention during the business day and while on-call on nights and weekends as scheduled.
• Ensures adherence to program model based on Positive Behavioral Supports including Behavioral, Nursing, and Operations Teams’ requirements.
• Coordinates service plan development and implementation, monitors, and communicates effectiveness of clinical plans.
• Ensures and provides advocacy and case management services. Ensures program coverage and provides direct support as needed.
• Represents Bay Cove to the community and stakeholders professionally and with respect.
• Ensures accurate, professionally written, and timely programmatic documentation using Ehana, Dayforce, HCSIS, and other platforms.
• Ensures that agency policies and regulatory standards are met and maintained, including internal QA, and external regulatory bodies, such as DDS, DPH, MassAbility, MassHealth, HUD, CMS, CARF, DPPC, DTA, and MAP.
• Ensures the proper maintenance of the physical site and program vehicle in compliance with all state, federal and Bay Cove regulations and requirements.
• Complete other duties and tasks as assigned by supervisor.

Mission Traits:

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholder and partners.

Requirements for the Position:

• BA/BS in related field preferred with at least 1 year experience in the human service field.
• 4+ years previous work experience in human service setting with demonstrated leadership skills in lieu of educational requirement.
• Certifications: CPR/SFA, within 30 days of hire, Mandt & DPH MAP Certification within 90 days of hire, Driver’s License upon hire.
• Proficient in clinical and professional verbal, writing, and computer skills.
• Ability to go up and down stairs and the physical capacity to physically assist persons served as needed.
• Use of personal cell phone and/or vehicle

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age,veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Pay Rate:59.829 annual salary