Program Manager

Rise Group; Cranston (RI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health care benefits through United—RH

Dental and Vision Plan

Paid time off and holidays

Employer-matching 401(k) retirement

Employee Stock Ownership Plan (ESOP)

Life and AD&D insurance

Tuition reimbursement

Job summary

The RISE Group in Cranston, RI, seeks a seasoned Program Manager to oversee energy efficiency programs for utility Administrators. You will act as the primary liaison, ensuring goals, KPIs, budgets, and compliant operations are achieved.

A strong cross‑functional leader is essential to drive performance and customer experience. Responsibilities include directing program delivery, monitoring metrics, coordinating with multiple teams, and producing dashboards and forecasts for leadership.

Qualifications

• Bachelor's degree required or equivalent combination of education and work experience.
• 5+ years in program or project management, operations, or energy efficiency program delivery.
• Experience with utility-sponsored energy programs or customer-facing service programs.
• Strong ability to manage multiple projects, stakeholders, and deadlines.

Responsibilities

• Serve as the primary liaison between RISE and Program Administrators, maintaining strong working relationships.
• Lead day-to-day program administration activities and ensure successful execution.
• Monitor KPIs, production metrics, participation levels, energy savings, budgets, and reporting.
• Coordinate across operations, sales, project management, QA/QC, and finance for delivery.
• Develop and maintain program reporting, dashboards, forecasts, and status updates.
• Communicate priorities and program changes to internal stakeholders.
• Track pipelines, forecasted production, incentive activity, and budget performance.
• Identify risks and improvement opportunities; implement corrective actions.

Skills

Program management

Stakeholder management

Analytical skills

Leadership

Communication skills

Education

Bachelor's degree in Business, Management, Engineering, Energy Management, or related field

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Outlook

Job description

Job Details: Job Location: Cranston, RI 02910, Position Type: Full Time, Education Level: Not Specified, Salary Range: $90,000.00 - $130,000.00 Salary, Travel Percentage: None, Job Shift: Day, Job Category: RISE, As the Program Manager, you will be responsible for the overall performance and success of assigned energy efficiency programs delivered on behalf of utility Program Administrators. The successful candidate will serve as the primary point of contact between RISE and Program Administrators, ensuring program goals, key performance indicators (KPIs), budgets, reporting requirements, customer experience standards, and compliance obligations are achieved.

Essential Duties and Responsibilities include, but are not limited to:

• Serve as the primary liaison between RISE and Program Administrators, maintaining strong working relationships through regular meetings, calls, emails, and performance reviews.
• Lead day-to-day program administration activities and ensure successful execution of energy efficiency programs.
• Monitor and manage program KPIs, production metrics, participation levels, energy savings, budgets, and other contractual performance requirements.
• Hold internal departments accountable for achieving Program Administrator goals, deliverables, and service expectations.
• Coordinate activities across operations, sales, project management, QA/QC, customer service, contractor management, and finance teams to ensure successful program delivery.
• Communicate Program Administrator priorities, initiatives, program changes, and performance expectations to internal stakeholders.
• Develop and maintain program reporting, dashboards, forecasts, presentations, and status updates for Program Administrators and RISE leadership.
• Facilitate regular operational, tactical, and strategic meetings with Program Administrators and internal stakeholders.
• Track program pipelines, participation trends, forecasted production, incentive activity, and budget performance to ensure achievement of program goals.
• Identify operational risks, performance gaps, compliance concerns, and process improvement opportunities, and implement corrective action plans.
• Ensure compliance with program guidelines, contractual obligations, policies, procedures, and quality assurance requirements.
• Respond to escalated issues from Program Administrators, customers, contractors, and internal stakeholders and drive timely resolution.
• Collaborate with Program Administrators to identify opportunities for program growth, increased participation, improved customer experience, and operational efficiency.
• Support annual program planning, goal setting, budgeting, forecasting, implementation of new initiatives, and development of performance improvement strategies.

Minimum Qualifications:

• Bachelor's degree in Business, Management, Engineering, Energy Management, or a related field. In lieu of a degree, equivalent combination of education and relevant work experience may be considered.
• 5+ years of experience in program management, project management, operations management, account management, or energy efficiency program delivery.
• Experience working with utility-sponsored energy efficiency programs, clean energy initiatives, or related customer-facing service programs.
• Demonstrated experience managing multiple projects, priorities, stakeholders, and deadlines in a fast-paced environment.
• Strong analytical skills with the ability to monitor KPIs, track performance metrics, analyze trends, and develop corrective action plans.
• Proven ability to build and maintain effective relationships with clients, utility representatives, contractors, and internal stakeholders.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Strong organizational, problem-solving, and leadership abilities.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Experience preparing reports, forecasts, presentations, and performance summaries for management and external stakeholders.
• Ability to work independently while effectively leading cross-functional teams and driving accountability across departments.
• Valid driver's license and ability to travel periodically throughout Massachusetts, Rhode Island, and other program territories as needed.

Preferred Qualifications:

• Building Performance Institute (BPI)
• Certified Energy Manager (CEM)
• Business development experience preferred

Work Environment, Position Type and Expected Hours of Work:

This position requires the employee to work in a professional office environment and routinely use standard office equipment. Position will entail frequent sedentary work and occasional standing. It is a full-time 40-hour position. Days and hours of work may vary but are typically Monday through Friday 8:00 AM to 5:00 PM, with no travel required for this position.

Physical Demands:

• Ability to lift up to 20 lbs.
• Ability to utilize a variety of computerized devices for a prolonged period of time.
• Sedentary work
• Reading, typing and computer input
• Answering the phone throughout the day
• Standing, walking, sitting
• Clarity of vision under 20 inches
• Adjustment of eye to bring object into sharp focus.
• Ability to identify and distinguish colors

Compensation & Benefits:

• Health care benefits through United HealthCare
• Delta Dental and Vision Service Plan
• Paid time off and holidays
• Employer-matching 401(k) retirement plan
• Employer-paid Employee Stock Ownership Plan (ESOP)
• Employer-paid life and AD&D insurance; access to short and long-term disability insurance
• Tuition reimbursement

Qualifications: Who We Are

The RISE Group is an employee-owned, professional engineering firm that provides a complete range of consulting, design, and energy services to customers throughout the United States and internationally. Our multi-disciplined engineering and technical staff specialize in failure analysis, engineering design, process optimization, and condition assessment. Our work demonstrates how creative collaboration can produce outstanding results for our clients and our communities.

Our Culture

At RISE, our customers come from all walks of life -- and so do our employees! We hire amazing people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We can confidently state that we are successful as a direct result of our diversity. From day one and throughout your career with us, you’ll find a workplace culture with expansive personal & professional development opportunities, cutting edge technology, a place where relationships are valued, and work/life balance is always a priority. We are committed to diversity, equity, and inclusion (DEI) within our workplace and in our communities. It is our policy to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

The RISE Group is an E-Verify participant and will conduct background investigations and pre-employment screening of candidates for employment Pre-employment activities will be conducted on qualified applicants after acceptance of a job offer.

The RISE Group is an employee-owned company and an equal opportunity/affirmative action employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, veteran status, disability, or any other classification protected by law.