Senior Program Manager (Salesforce Experience Required, Salesforce Certificate Preferred)

Molina Healthcare; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Molina Healthcare seeks an experienced program manager to lead provider-network initiatives using Salesforce. You will design, implement, and operate programs across departments, ensuring governance, budget control, and measurable outcomes.

You will drive cross-functional collaboration, produce dashboards and KPIs, and deliver post-implementation reviews to optimize value. Strong communication and change management skills are essential in a regulated healthcare environment.

Qualifications

• At least 6 years of progressive program and/or project management experience in a complex, matrixed organization.
• Proven experience leading large-scale or multi-functional programs within healthcare, managed care, or a similar regulated environment.
• Strong operational process improvement and change management experience.
• Advanced project management experience/skills.
• Data analysis skills/experience.
• Strong organizational and time-management skills.
• Proven ability to manage multiple projects with competing priorities.
• Experience managing budgets and resource plans for business initiatives.
• Ability to work cross-collaboratively across a highly matrixed organization.
• Strong verbal/written/presentation communication skills.

Responsibilities

• Design, implement, deliver, and operate program services.
• Lead end-to-end program delivery with defined goals, scope, and success metrics.
• Develop governance frameworks for consistent, compliant program practice.
• Manage budgets and resource plans for initiatives.
• Partner with executive sponsors to ensure value realization.
• Track performance with dashboards and KPIs, including post-implementation reviews.
• Maintain program policies, playbooks, and governance documentation.
• Collaborate with legal, compliance, IT and other teams to uphold standards.
• Coordinate governance meetings and decision-making processes.
• Oversee portfolio management and initiative changes as needed.
• Disseminate guardrails and best practices to stakeholders.
• Review program collateral to reflect current business needs.
• Promote consistency in planning, communication, and execution.
• Drive organizational change management and stakeholder engagement.
• Develop BRDs, test plans, TRMs, and training materials.
• Generate and distribute required business reporting.

Skills

Program management

Leadership

Governance

Data analysis

Communication

Cross-functional collaboration

Budget management

Change management

Stakeholder management

Tools

Salesforce

Microsoft Office

Excel

PowerPoint

Project

Visio

Job description

JOB DESCRIPTION

Job Summary

Provides subject matter expertise and leadership for program management activities within Provider Network - with heavy use of Salesforce. Supports programmatic business needs across department and/or cross-functional areas, including programs design, implementation, administration, governance, workflow analysis, process improvements, vendor management, policy and playbook development and maintenance, best practices, resource allocations and special projects.

Essential Job Duties

• Manages the design, implementation, delivery, and ongoing operations of respective business program(s) and services.
• Leads end-to-end program delivery by establishing goals, scope, and success measures aligned with organizational priorities.
• Develops and maintains governance frameworks to ensure consistent, compliant, and effective program management practices.
• May oversee financial stewardship of program budgets - ensuring proper prioritization and alignment of resources to achieve desired outcomes.
• Partners with executive sponsors and functional leaders to ensure program objectives are met and value is realized across business units.
• Drives performance measurement and reporting, including dashboards, key performance indicators (KPIs), and post-implementation reviews to track outcomes and identify opportunities for continuous improvement.
• Ensures well-documented policies, workflows, program controls, internal and third-party practices, playbooks and best practices for respective program(s).
• Collaborates with legal, compliance, information technology (IT), and other cross-functional teams to ensure governance standards are upheld.
• Tracks performance metrics and ensures value realization from deployed solutions.
• Coordinates recurring meetings to support governance framework and decision-making processes.
• Oversees portfolio management and/or initiative-specific programmatic changes and project management.
• Collaborates with key stakeholders to support dissemination and adoption of program guardrails, processes, best practices, etc.
• Routinely reviews program collateral to ensure current and accurate reflection of business needs.
• Promotes consistency in planning, communication, and execution across initiatives.
• Champions organizational change management by ensuring effective stakeholder engagement, communication, and adoption of new processes or technologies.
• Maintains and evolves program documentation, playbooks, and best practices to reflect current business needs and lessons learned.
• Identifies opportunities/gaps and provides recommendations on program enhancements to applicable leaders.
• Creates business requirements documents (BRDs), test plans, requirements traceability matrices, user training materials and other related documentation.
• Generates and distributes required business/programmatic reporting.
• Facilitates special functional/departmental projects.
• May provide specialized training and support to new and existing staff as needed.

Required Qualifications

• At least 6 years of progressive program and/or project management experience, with increasing levels of responsibility in a complex, matrixed organization, or equivalent combination of relevant education and experience.
• Proven experience leading large-scale or multi-functional programs within healthcare, managed care, or a similar regulated environment.
• Strong operational process improvement and change management experience.
• Advanced project management experience/skills.
• Data analysis skills/experience.
• Strong organizational and time-management skills.
• Proven ability to manage multiple projects simultaneously with competing priorities.
• Experience managing budgets and resource plans for business/strategic initiatives.
• Ability to work cross-collaboratively across a highly matrixed organization.
• Strong verbal/written/presentation communication skills, and ability to influence at all levels of the organization.
• Advanced Microsoft Office suite (including Excel, PowerPoint, Project, and Visio), and applicable software programs proficiency.

Preferred Qualifications

• Strong Salesforce experience
• Project Management Professional (PMP) and/or Six Sigma Green Belt certification.
• Health care/managed care experience.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V