Program Manager

Best Behavioral Health; Cincinnati (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

Best Behavioral Health in Cincinnati, Ohio is seeking a Program Manager responsible for overseeing service delivery, providing leadership, and ensuring compliance with agency standards. The role involves supporting staff in service coordination and managing complex cases effectively.

The ideal candidate has strong leadership skills, experience in social services, and knowledge of evidence-based practices. Flexibility in working hours and a valid driver's license are required.

Qualifications

• At least 2 years of experience in a leadership role in social services or related field.
• Ability to work flexible hours including evenings or weekends.
• CPR/First Aid training is preferred.
• Reliable transportation and a valid driver's license.

Responsibilities

• Ensure successful delivery of high-quality services through oversight.
• Manage field-based case management and service coordination.
• Supervise program staff and facilitate case consultations.
• Implement policies that ensure service quality compliance.

Skills

Leadership skills

Experience in case management

Knowledge of evidence-based practices

Strong interpersonal skills

Communication skills

Prioritization skills

Education

LPCC/LPC/LISW or LSW preferred

Job description

What Is a Program Manager?

The Program Manager ensures the successful delivery of high-quality services by providing administrative oversight and supervisory leadership to the program staff through a hands‑on, lead-by-example approach. Responsibilities of the Program Manager include:

Supportive Services

• Carrying a small caseload of more challenging and complex clients
• Providing field‑based case management and service coordination services designed to assist clients

Service Supervision

• Overseeing day‑to‑day service delivery by providing direct supervision to program staff, facilitating case consultation, guiding delivery, and providing support with complex or challenging issues
• Ensuring the development and implementation of a team‑based approach to service delivery that incorporates evidence‑based practices, leverages the strengths of individuals and the group as a whole, and fosters professional growth
• Monitoring and verifying services provided to each client to determine quality and effectiveness of services
• Acting as the primary point of contact to address client‑level and structural problems as they arise
• Conducting supervisory meetings and providing regular feedback, guidance and training to case management staff
• Recruiting, hiring and training new staff as needed
• Fundraising
• Office management
• Additional duties as assigned

Program Development & Implementation

• Implement policies, procedures and practices that ensure the delivery of quality services that are in compliance with contractual obligations and agency standards
• Coordinating services with partner agencies including the creation of written documentation that accurately reflects partnerships

Program Administration & Compliance

• Ensuring that all documentation standards set forth by the program contract and policies are maintained through monitoring and regular audits
• Reviewing client service plans to ensure that services are appropriate, documentation is accurate and complete, and that all standards have been adhered to
• Generating regular reporting, assessing outcomes, and analyzing and communicating observed trends or needs that may impact services

What You Bring

• Display excellent leadership skills with a hands‑on, lead‑by‑example approach
• Have experience in case management, mental health and community resources
• Demonstrate knowledge and understanding of evidence‑based practices in service delivery such as intensive case management, motivational interviewing, harm reduction, critical time intervention and housing first
• Demonstrate strong interpersonal skills and the ability to work in a variety of settings with a diverse range of individuals in a culturally sensitive and appropriate manner
• Maintain and execute confidential information according to HIPAA standards
• Possess a high level of tolerance and understanding for individuals with urgent and multiple case management and health needs
• Work just as well independently as they do on a team
• Exercise mature judgement, and are highly motivated, self‑starting and proactive
• Are excellent at communicating, whether in writing or verbally
• Have a strong sense of prioritization and can coordinate multiple demands in a high‑pressure environment
• LPCC/LPC/LISW or LSW strongly preferred

Mandatory Requirements

• Have at least 2 years of experience in a leadership role in social services or related field
• Be able and willing to work flexible hours which may include evenings or weekends
• Have or be able and willing to obtain CPR/First Aid training
• Have reliable transportation and:
  • A valid driver’s license
  • Auto Insurance
• Successfully complete the following as a condition of hire:
  • Background Screening
  • Education verification