Program Manager

GCS Recruitment; Chicago (IL); Presencial; USD 150.000 - 190.000; Tempo integral

Resumo da vaga

GCS Recruitment seeks an experienced Global Program Manager to lead a deductions transformation program across regions, driving reductions in cash deductions, faster resolution timelines, and reduced financial leakage.

You will unify multiple finance, GBS, sales, supply chain, IT, and external partners into a single roadmap, align stakeholders, govern risks, track benefits and budgets, and report progress to executives worldwide.

Qualificações

• 10+ years of program or PMO leadership experience.
• Strong knowledge of O2C, I2C, deductions management, disputes resolution, recovery processes.
• Experience leading business and technology transformation with measurable results.
• Expertise in governance, budgeting, dependencies, and benefits realization.

Responsabilidades

• Develop and manage the overall program roadmap, governance framework, milestones, dependencies, and delivery plans.
• Align global and regional stakeholders on priorities, resource commitments, and business outcomes.
• Lead executive governance, risk management, issue resolution, and decision-making processes.
• Coordinate platform and tech initiatives (HighRadius, ERP, automation, AI document processing, analytics).
• Track program benefits, budgets, KPIs, and financial outcomes; ensure accountability.
• Drive cross-functional change management, deployment planning, training, and adoption across regions.
• Provide concise executive reporting on program status, risks, milestones, and realized benefits.

Conhecimentos

Program management

Stakeholder management

Executive communication

Change management

Governance

Formação

PMP certification

PgMP

MSP

Lean Six Sigma

Ferramentas

HighRadius

ERP systems

Automation tools

Analytics tools

Descrição da vaga

We are seeking an experienced Global Program Manager to lead a global Deductions Transformation Program focused on reducing incoming deductions, accelerating resolution timelines, and minimizing financial leakage. This role will unify multiple business and technology initiatives into a single integrated roadmap, ensuring alignment across Finance, GBS, Sales, Supply Chain, IT, and external partners.

Key Responsibilities

• Develop and manage the overall program roadmap, governance framework, milestones, dependencies, and delivery plans across all deductions initiatives.
• Align global and regional stakeholders on priorities, resource commitments, business outcomes, and operational changes.
• Lead executive governance, risk management, issue resolution, and decision-making processes.
• Coordinate process improvement and technology initiatives involving platforms such as HighRadius, ERP systems, automation, AI-enabled document processing, and analytics solutions.
• Track program benefits, budgets, KPIs, and financial outcomes, ensuring validated business value and accountability.
• Drive cross-functional change management, deployment planning, training, and adoption activities across regions.
• Provide concise executive reporting on program status, risks, milestones, and realized benefits.

Required Qualifications

• 10+ years of program, transformation, or PMO leadership experience, including ownership of large multi-country, cross-functional programs.
• Strong knowledge of Order-to-Cash (O2C), Invoice-to-Cash (I2C), deductions management, dispute resolution, and recovery processes.
• Proven experience leading business and technology transformation with measurable operational and financial results.
• Expertise in stakeholder management, governance, dependency management, budgeting, and benefits realization.
• Excellent communication, influencing, and executive presentation skills.

Preferred Qualifications

• Experience with HighRadius, ERP integrations, trade-spend processes, and customer deduction analytics.
• PMP, PgMP, MSP, Lean Six Sigma, or similar certification.
• Experience with automation, AI-driven solutions, finance transformation, and shared services environments.

GCS is acting as an Employment Business in relation to this vacancy.