Program Manager

INSPYR Solutions; California; Híbrido; USD 96 000 - 110 000; Tempo integral

Resumo da oferta

INSPYR Solutions is seeking a Program Manager to oversee online community channels and content. The role focuses on writing, coordinating recurring activities, and engaging with creators across platforms such as Discord, GitHub, and Slack.

You will manage calendars, track deliverables, and escalate issues to internal teams, while maintaining documentation and supporting events. This is a remote US opportunity with a 12-month duration and hourly compensation.

Qualificações

• Strong writing and editing experience with clear, polished content.
• Experience managing projects or recurring workflows with deadlines.
• Experience supporting, moderating, or engaging with an online community.
• Excellent organizational skills for repetitive, detail-oriented work.
• Strong written and verbal communication representing a brand.
• Familiarity with Discord, GitHub, Slack, forums, or similar tools.
• Ability to identify issues and escalate appropriately.
• Comfortable in execution-focused, junior-level roles with recurring tasks.

Responsabilidades

• Manage and monitor online community channels such as Discord, GitHub, and other forums.
• Engage with community members by answering questions and sharing updates.
• Write, edit, and publish clear content for community communications and updates.
• Coordinate recurring program activities, maintain trackers, calendars, and deliverables.
• Identify community-reported issues and route them to internal teams for resolution.
• Maintain organized documentation and track status of requests and initiatives.
• Support community events, virtual workshops, and engagement activities.
• Assist with recurring content and operational tasks for Creator community management.
• Partner with internal teams to ensure accurate, timely, and consistent communications.

Ferramentas

Discord

GitHub

Slack

Descrição da oferta de emprego

Title: Program Manager

Location: Remote, US

Duration: 12 months, potential to extend

Compensation: $70 - 80 / hour

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Job Responsibilities

• Manage and monitor online community channels, including platforms such as Discord, GitHub, and other community forums.
• Engage with community members by responding to questions, sharing updates, and helping maintain a positive and productive community experience.
• Write, edit, and publish clear, concise content for community communications, product updates, announcements, and other recurring messaging.
• Coordinate recurring program activities, including maintaining trackers, managing calendars, monitoring deliverables, and following up with internal stakeholders.
• Identify community-reported bugs, questions, or issues and route them to the appropriate internal teams for resolution.
• Maintain organized documentation and track the status of community requests, escalations, and ongoing initiatives.
• Support community events, virtual workshops, hackathons, and other engagement activities.
• Assist with recurring content and operational tasks that support the day-to-day management of the Creator community.
• Partner with internal teams to ensure community communications are accurate, timely, and consistent.

Must-Have Experience

• Writing/Editorial Experience:Strong writing and editing skills with experience creating clear, polished content. Backgrounds in editorial, communications, content, publishing, social media, or similar fields are relevant.
• Program Management/Coordination:Experience managing projects or recurring workflows, including tracking tasks, coordinating stakeholders, maintaining documentation, and ensuring deadlines are met.
• Community Management:Experience supporting, moderating, or engaging with an online community, creator community, customer community, or similar audience.
• Strong organizational skills and comfort managing repetitive, detail-oriented tasks with consistency and accuracy.
• Strong written and verbal communication skills with the ability to represent a brand or organization professionally.
• Comfortable learning and working within community platforms such as Discord, GitHub, Slack, forums, or similar tools.
• Ability to identify issues, determine the appropriate escalation path, and follow through until they are addressed.
• Comfortable working in a more execution-focused, junior-level role where a significant portion of the work involves recurring processes and operational tasks.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.#IND-TELECOM

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact [e-mail] for assistance.