Program Manager

ACL Digital; Boston (MA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

ACL Digital is seeking a Program Manager to oversee the Master of Bioethics program at Harvard Medical School. You will partner with leadership to administer daily operations, manage admissions, and guide curriculum delivery with Canvas LMS, while supporting student advising and stakeholder engagement.

The role requires coordinating with faculty and HMS offices to optimize student experience and program performance in a hybrid in-office setting.

Qualifications

• Experience supporting post-secondary academic programs.
• Familiarity with university policies, procedures, and academic operations.
• Experience with student registration, enrollment management, and academic advising.
• Proficiency with Canvas or other Learning Management Systems (LMS).
• Comfortable working with students, faculty, and university stakeholders.
• Strong organizational and communication skills; self-starter.
• Thrives in a collaborative, mission-driven environment.

Responsibilities

• Oversee administration and delivery of the Master of Bioethics program.
• Manage day-to-day program operations and contribute to strategic planning.
• Develop and implement program policies, guidelines, and procedures.
• Manage course scheduling, calendars, materials, and Canvas sites.
• Lead recruitment, admissions lifecycle, and onboarding processes.
• Provide student advising and engagement throughout the lifecycle.
• Supervise teaching assistants and temporary staff.
• Coordinate faculty payments and program finances.
• Produce program reports and support special initiatives.

Skills

Experience with higher education admin

Student registration & enrollment

Curriculum delivery & LMS (Canvas)

Policy interpretation & operations

Stakeholder management

Program operations & coordination

Teaching assistant supervision

Independent & proactive work

Education

Experience in higher education administration

Tools

Canvas LMS

Job description

Hybrid Schedule but must be in office minimum of 3 days a week and as needed.

Top Skills and Qualifications:

Background working within education systems and higher education administration.

• Experience supporting post-secondary academic programs.
• Familiarity with university policies, procedures, and academic operations.
• Experience with student registration, enrollment management, and academic advising.
• Proficiency with Canvas or other Learning Management Systems (LMS). Experience managing systems, processes, and program operations.
• Comfortable working directly with students, faculty, and university stakeholders.
• Strong organizational, communication, and relationship-building skills. Self-starter who can work independently and take ownership of responsibilities.
• Mission-driven professional who thrives in a collaborative team environment

Description:

• The Program Manager (PM) reports to the Director of the Master’s Program and oversees the administration and delivery of the Master of Bioethics. Working closely with the Director, Program Directors, faculty, and other stakeholders, the PM manages day-to-day program operations and contributes to strategic planning and continuous program improvement. The PM partners with leadership to develop and implement program-specific policies, guidelines, procedures, and operational standards; interprets University policies within the program context; and identifies opportunities to strengthen operations, student engagement, and the overall educational experience.
• Course Management/Curriculum Delivery and Oversight: Manages the delivery of the MBE curriculum, including course schedules, academic calendars, instructional activities, and course materials. Builds and maintains Canvas course sites and applies best practices in adult learning, instructional design, and educational technology. Reviews course evaluations and partners with faculty to identify and implement improvements. Provides guidance and training to faculty and teaching assistants on course delivery, technology, and student engagement.
• Recruitment and Admissions: Oversees and manages the full recruitment and admissions lifecycle, including recruitment strategy, prospective student engagement, information sessions, application management, admissions committee coordination, applicant evaluation, admissions decisions and communications, and admitted student enrollment and onboarding. Establishes and maintains admissions processes, timelines, procedures, records, and documentation to support an efficient, consistent, and high-quality admissions experience.
• Student Advising and Engagement: Serves as a primary advising resource for students and faculty throughout the student lifecycle. Advises on program requirements, academic progress, registration and enrollment, leaves of absence, cross-registration, advisor selection, University policies, and student resources. Acts as a liaison among students, faculty, Program Directors, the Center of Bioethics, the Registrar, and other HMS offices. Monitors progress toward degree requirements and coordinates graduation activities. Develops and implements student engagement and community-building initiatives and plans program events and activities.
• Management of Teaching Assistants and Temporary Staff: Oversees the recruitment, hiring, onboarding, training, and management of teaching assistants and curriculum assistants with academic oversight by the Program Director and Associate Director. Oversees the recruitment, hiring, onboarding, training and management of, LHT employees and temporary staff. Establishes expectations and workflows, monitors performance and deliverables, reviews and approves reported time, and ensures adherence to HMS policies.
• Financial Management and Faculty Payments: Coordinates faculty and instructional staff payments and processes contracts, honoraria, guest speaker payments, and other program expenses. Maintains accurate payment records and ensures transactions are processed in accordance with HMS policies and procedures.
• Reporting and Special Projects: Maintains program records and data related to grades, admissions, enrollment, students, alumni, and faculty and coordinates required reporting. Develops reports and analyzes program metrics to identify trends, evaluate effectiveness, and inform strategic planning and continuous improvement. Supports alumni engagement and career outcome tracking. Collaborates with program and departmental leadership on policy development, program growth, student services, and special initiatives. Identifies and implements process improvements and ensures program operations comply with University policies and applicable requirements.