Program Manager Supported Living Columbus and Delaware Area

Cap City Supported Living; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Cap City Supported Living is seeking a Program Manager to lead Home Coordinators and Direct Support Professionals, ensuring that policies, procedures, and contracted services meet agency, state, and federal requirements.

The role emphasizes health and safety, effective resource use, and staff supervision for retention and continuity of care. The position includes on-call duties 24/7 and collaboration with QA to uphold service quality.

Qualifications

• Experience in supervising Home Coordinators and Direct Support Professionals.
• Familiarity with ISP contracts, BSP, and regulation compliance.
• Strong documentation and reporting skills.
• Ability to coordinate site team meetings.
• On-call availability 24/7.

Responsibilities

• Lead and coach Home Coordinator Team and DSPs to ensure policy and contract compliance.
• Collaborate with Quality Assurance to maintain service quality and address deficiencies.
• Facilitate communication among staff and team members.
• Oversee staff retention programs and performance appraisals.
• Ensure staff training per agency guidelines and OAC requirements.
• Attend and coordinate regular Site Team Meetings.
• Review ISP/BSP and related services for individuals to ensure contract compliance.
• Maintain accurate records and complete required reports (HPCs, QAs, LPS).
• Respond to complaints, grievances and appeals; escalate as needed.
• Coordinate care among individuals, families, and support team.
• Ensure follow-up on QA and medical reviews; UI/MUI reviews.

Job description

The primary responsibility of this position will provide leadership and support the Home Coordinators and the Direct Support Professionals to ensure policies and procedures and delivery of services are consistent with agency mission and in accordance with contract requirements, state and federal regulations. In addition to ensuring the overall health and safety of our individuals, the Program Manager also ensures the effective and efficient use of available resources and is responsible for overall management of program staff including the supervision style and effort for the retention of staff and continuity of care for the individuals. This position is on call 24/7.

Essential Job Functions:

Staff/Team:

• Observe, monitor and coach House Coordinator Team and direct reports to assure consistency and compliance with ISP contract requirements, and agency policies not limited to the following areas, ISP, BSP, Outcome goals, etc.

• Collaborate with Quality Assurance to ensure quality of all services and establish systems and procedures to maintain quality and correct deficiencies.

• Facilitate positive communication between all staff and team members.

• Follow retention programs for all Home Coordinators and DSPs.

• Complete performance appraisal documents and meetings for all direct reports as directed.

• Ensure staff are trained within agency guidelines and training required by OAC.

• Attend and coordinator regular Site Team Meetings.

Individual:

• Review individual specific ISP, BSP and an y other relative services that a individual is receiving or is eligible for to ensure compliance with contracts.

• Ensure development and maintenance of accurate and appropriate records and documentation for compliance with the program requirements, agency policy and ensure completion of all reports as required. (HPCs, QAs, LPS, etc.)

• Responds to complaints, grievances and appeals regarding individual services and escalates and effectively communicates as needed.

• Facilitates communication and coordination of care between individuals, family, and the support team.

• Comply with all DSP and Home Coordinators job responsibilities as necessary.

• Ensure follow up on all Quality Assurance reviews and medical reviews as required.

• Follow up on reviews of UI/MUI reports.