Program Manager

Goldbelt Frontier, LLC; Alexandria (VA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company matching

Professional development opportunities

Job summary

Goldbelt Frontier, LLC seeks a Program Manager to lead the USPTO Asset Management Program, ensuring contract compliance, performance standards, and mission continuity. The PM directs integrated operations across asset management, ServiceNow workflows, RFID systems, and reporting functions.

Responsibilities include interface with USPTO stakeholders, leadership of project personnel, and adherence to SLAs/KPIs with a focus on data integrity and continuous improvement.

Qualifications

• Familiarity with ServiceNow environments, SLAs, and performance metrics.
• Excellent written and verbal communication.
• Highly organized with great attention to detail.

Responsibilities

• Serve as primary interface with USPTO OAS, OCIO, and stakeholders.
• Provide leadership and direction to program personnel to ensure compliant, SLA-driven performance.
• Develop and implement the Quality Control Plan (QCP) per contract.
• Ensure compliance with SLAs and KPIs, including inventory accuracy (95‑98%), data update timelines (48 hours), and timely ServiceNow workflow execution.
• Oversee operations across Asset Management System of Record, ServiceNow workflows, and RFID tracking.
• Lead risk management, issue resolution, and continuous improvement initiatives.
• Ensure continuity of operations through staffing, risk mitigation, and performance monitoring.
• Oversee staffing, onboarding, and performance management of program personnel.
• Support continuous process improvement and compliance with USPTO asset management policies.

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Goldbelt Frontier is committed to providing support for a range of health technology management operations, projects, and services across the government and commercial industries. Frontier collaborates with clients and partners with other businesses to ensure that the right solution with the right people is delivered to meet the client's needs. Many senior project managers and business analysts are subject matter experts in their respective fields. Frontier understands how to support multiple stakeholders to aid in developing and implementing national policies, strategies, and doctrine.

Summary

The Program Manager serves as the primary point of accountability for execution of the USPTO Asset Management Program, ensuring full compliance with contract requirements, performance standards, and mission continuity. The PM leads integrated operations across asset management, ServiceNow workflows, RFID systems, and reporting functions.

Responsibilities

Essential Job Functions:

• Serve as primary interface with USPTO OAS, OCIO, and stakeholders
• Provide overall leadership, oversight, and direction to all program personnel to ensure consistent, compliant, and SLA-driven performance across all asset management operations
• Develop and implement the Quality Control Plan (QCP) in accordance with contract requirements
• Ensure compliance with all service-level agreements (SLAs) and key performance indicators (KPIs), including inventory accuracy (95‑98%), data update timelines (48 hours), and timely execution of ServiceNow workflow and ticketing
• Oversee integrated operations across:
  • Asset Management System of Record
  • ServiceNow workflows
  • RFID tracking systems
  • Ensure system-of-record data integrity and alignment between physical assets and system data through oversight of validation and reconciliation processes
• Lead risk management, issue resolution, and continuous improvement initiatives
• Ensure continuity of operations through proactive staffing, risk mitigation, and performance monitoring across all asset management functions
• Oversee staffing, onboarding, and performance management of program personnel
• Support continuous process improvement initiatives and compliance with USPTO asset management policies and federal property accountability standards

Qualifications

Necessary Skills and Knowledge:

• Familiarity with ServiceNow environments, SLAs, and performance metrics
• Demonstrate excellent written and verbal communication in interpersonal exchanges.
• Highly organized with great attention to detail.

Minimum Qualifications:

• 8-12+ years federal program management experience
• Experience managing enterprise asset management or IT service environments
• Demonstrated experience with SLA-driven contracts

Preferred Qualifications:

• PMP certification

Pay and Benefits

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax‑deferred savings options, supplementary benefits, paid time off, and professional development opportunities.