Program Management Team Lead - Talent Development

Google Operations Center; Chicago (IL); On-site; USD 126,000 - 157,000; Full time

Benefits offered by this job

Health care

Free meals onsite

Life insurance

Disability insurance

Job summary

Google Operations Center in Chicago seeks a Global Talent Dev (L&D) Team Lead to shape learning strategy and talent growth across global sites. You will partner with senior leaders to design programs that close capability gaps and foster career progression.

The role drives end-to-end development, measurements, and scalable enablement, with emphasis on leadership, manager development, and cross-functional collaboration.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of talent development or L&D program management experience.
• 2 years of talent management experience including client consultation.
• Experience in leadership development and training approaches including needs assessment, program design and program management.
• Experience developing end-to-end training and/or talent development programs.
• Schedule flexibility to accommodate meetings with cross-region team members and Stakeholders.

Responsibilities

• Own and execute the strategic roadmap for a core pillar of GOC Talent Development (including: Executive Development, Career Development, Talent Management and Skills Frameworks).
• Partner with GOC Senior Leadership to design and conduct comprehensive training needs analysis (TNA), translating organizational gaps into actionable talent strategies.
• Curate and recommend innovative, modern learning solutions (including digital, instructor-led, and peer-to-peer modalities) to address evolving business capabilities.
• Curate and recommend innovative, modern learning solutions (including digital, instructor-led, and peer-to-peer modalities) to address evolving business capabilities.
• Architect and scale global development programs that align with GOC culture, fostering a continuous learning environment and supporting career progression.
• Collaborate with the Global GOC Talent Development Leader and the broader HR community to build scalable, end-to-end enablement solutions across the entire employee lifecycle.
• Lead end-to-end program management, from initial design and stakeholder buy-in to vendor management, budget tracking, and program Socialization.
• Drive regional execution and alignment by partnering with our Talent Dev Specialist team along with appropriate global teams to ensure local relevance, cultural alignment, and high-quality implementation.
• Establish KPIs and measurement frameworks to track program adoption, measure behavioral impact, and drive continuous program iteration based on data.
• Drive high-impact special projects to continuously evolve global talent programs for managers, leaders, and individual contributors.

Skills

Talent development

L&D program mgmt

Leadership development

Needs assessment

Program design

Cross-region collaboration

Education

Bachelor's degree

Tools

Workday HR

Google Workspace

Job description

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Global Talent Dev (L&D) Team Lead, you will have the unique opportunity to impact and foster talent growth and evolution within GOC and across our GOC global site locations.This role is a part of our Global Talent Development organization, which encompasses global learning and development, talent management, and learning strategies. The Talent Development Team Lead will partner with a wide range of stakeholders to create and lead learning programs. This role will have a global scope and will flex to drive talent development strategies across all our global locations. The base salary range for this full-time position is $126,000 - $157,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process.

Responsibilities

• Own and execute the strategic roadmap for a core pillar of GOC Talent Development (including: Executive Development, Career Development, Talent Management and Skills Frameworks).
• Partner with GOC Senior Leadership to design and conduct comprehensive training needs analysis (TNA), translating organizational gaps into actionable talent strategies.
• Curate and recommend innovative, modern learning solutions (including digital, instructor-led, and peer-to-peer modalities) to address evolving business capabilities.
• Curate and recommend innovative, modern learning solutions (including digital, instructor-led, and peer-to-peer modalities) to address evolving business capabilities.
• Architect and scale global development programs that align with GOC culture, fostering a continuous learning environment and supporting career progression.
• Collaborate with the Global GOC Talent Development Leader and the broader HR community to build scalable, end-to-end enablement solutions across the entire employee lifecycle.
• Lead end-to-end program management, from initial design and stakeholder buy-in to vendor management, budget tracking, and program Socialization.
• Drive regional execution and alignment by partnering with our Talent Dev Specialist team along with appropriate global teams to ensure local relevance, cultural alignment, and high-quality implementation.
• Establish KPIs and measurement frameworks to track program adoption, measure behavioral impact, and drive continuous program iteration based on data.
• Drive high-impact special projects to continuously evolve global talent programs for managers, leaders, and individual contributors.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience
• 5 years of talent development or L&D program management experience
• 2 years of talent management experience including client consultation on talent practices
• Experience in leadership development and training approaches including needs assessment, program design and program management
• Experience developing end-to-end training and/or talent development programs
• Schedule flexibility to accommodate meetings with cross-region team members and Stakeholders

Preferred Qualifications

• 5+ years of experience rolling out cross-functional L&D programs that affect people, process or technology
• 2+ years experience with talent management programs in a large organization
• Experience in startups or setting infrastructure for nascent organizations
• Experience implementing and using Workday HR systems especially talent mgmt Modules
• Experience using Google Workspace products including Docs, Slides, Gmail, Calendar, Etc.
• Creative problem solver with an ability to think, plan, and execute on multiple projects autonomously and in an organized fashion, balancing the long-term and urgent needs of the team
• Demonstrated ability to work calmly and collaboratively in fast-paced, pressurized and ambiguous environments, maintaining good judgment and the ability to elevate appropriately

Benefits

We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world.