Training Delivery Specialist - YouTube - Shared (Hybrid)

GOC International LLC; United States; In loco; USD 70.000 - 84.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages

Comprehensive health care

Gender-neutral baby bonding leave

Birth-parent maternity leave (24–26 w)

Life, accident and disability coverage

Free meals and snacks onsite

Descrizione del lavoro

Google Operations Center (GOC) in the United States seeks an experienced Learning & Development/Marketing Operations trainer to develop comprehensive training curricula for email marketing and campaign operations teams. You will design modules, deliver sessions, and continuously update content to reflect current practices.

You will lead diverse delivery methods (classroom, online, webinars) and leverage LMS tools to track progress, assess outcomes, and demonstrate value through data-driven

Competenze

• 4–5 years of relevant experience in Learning & Development, Training Management, or Marketing Operations.
• 5+ years of hands-on with Marketing Automation and Email Marketing tools such as MailChimp, HubSpot, Marketo etc, preferably with certification on any of these tools.
• Technical Proficiency: Practical experience on HTML/CSS/Front Development tools (React, Angular, etc.) to support email marketing templates, landing page training, or minor LMS troubleshooting.
• Agility: Ability to adapt quickly to shifting priorities in a fast-paced marketing environment without losing sight of strategic goals and problem solving skills.
• Collaboration: Strong history of working cross-functionally with subject matter experts, stakeholders, and creative teams to drive consensus and results.

Mansioni

• Curriculum Development and Content Creation: Develop and design comprehensive training curriculum for an email marketing and campaign operations builder team, incorporating diverse learning methodologies and adult learning principles.
• Use a variety of formats, including modules, presentations, handouts, and interactive exercises, to create engaging and informative training materials.
• Regularly update and revise training materials to ensure accuracy and relevance.
• Training Delivery: Oversee and implement a wide range of training delivery methods, including classroom sessions, online modules, webinars, and workshops.
• Utilize learning management systems (LMS) and other technologies to enhance training delivery and track learner progress, including AI Learning impact Assessment.
• Design and implement comprehensive assessments to measure learning outcomes and evaluate the overall effectiveness of training programs.
• Leverage data-driven insights from evaluations and assessments to showcase value and optimize learning investments.
• Stakeholder Relationships: Forge and nurture strategic relationships with operations leaders, Subject Matter Experts and external vendor partners to keep up-to-date with business and operations needs, industry trends, best practices, and emerging technologies in the relevant domain.

Conoscenze

Marketing knowledge

Project management

Facilitation

Strategic thinking

Strumenti

MailChimp

HubSpot

Marketo

Eloqua

Marketing Cloud

HTML/CSS

React

Angular

Descrizione del lavoro

Position Responsibilities

• Curriculum Development and Content Creation: Develop and design comprehensive training curriculum for an email marketing and campaign operations builder team, incorporating diverse learning methodologies and adult learning principles.
• Use a variety of formats, including modules, presentations, handouts, and interactive exercises, to create engaging and informative training materials.
• Regularly update and revise training materials to ensure accuracy and relevance.
• Training Delivery: Oversee and implement a wide range of training delivery methods, including classroom sessions, online modules, webinars, and workshops.
• Utilize learning management systems (LMS) and other technologies to enhance training delivery and track learner progress, including AI Learning impact Assessment.
• Design and implement comprehensive assessments to measure learning outcomes and evaluate the overall effectiveness of training programs.
• Leverage data-driven insights from evaluations and assessments to showcase value and optimize learning investments.
• Stakeholder Relationships: Forge and nurture strategic relationships with operations leaders, Subject Matter Experts and external vendor partners to keep up-to-date with business and operations needs, industry trends, best practices, and emerging technologies in the relevant domain.

Qualifications

• Marketing Domain Knowledge: Familiarity with marketing workflows, campaigns, and creative production cycles (e.g., email marketing, digital media, or content creation).
• Project Management: Proven track record of managing complex projects from initiation to closure, specifically managing intake queues, resource allocation, or workflow timelines.
• Facilitation: Demonstrated experience facilitating meetings, workshops, or training sessions with clarity and engagement.
• Strategic Thinking: Ability to look beyond the immediate request to identify underlying business needs, gaps, and long-term strategic opportunities within the marketing vertical.

Minimum Qualifications

• 4–5 years of relevant experience in Learning & Development, Training Management, or Marketing Operations.
• 5+ years of hands-on with Marketing Automation and Email Marketing tools such as MailChimp, HubSpot, Marketo etc, preferably with certification on any of these tools.
• Technical Proficiency: Practical experience on HTML/CSS/Front Development tools (React, Angular, etc.) to support email marketing templates, landing page training, or minor LMS troubleshooting.
• Agility: Ability to adapt quickly to shifting priorities in a fast-paced marketing environment without losing sight of strategic goals and problem solving skills.
• Collaboration: Strong history of working cross-functionally with subject matter experts, stakeholders, and creative teams to drive consensus and results.

Preferred Qualifications

• 3+ years experience with various email technology tools, a plus.
• 3+ years experience in marketing automation tools such as Eloqua, Marketo, Marketing Cloud, etc., a plus.
• Comfortable operating in a fast-paced, deadline-driven environment.
• Certification and experience with project management methodologies and/or Instructional Design Proficiency in Google Office Suite (Docs, Sheets, Slides) and data visualization tools.

Benefits

• Competitive wages.
• Comprehensive health care including medical, dental and vision coverage.
• Gender-neutral baby bonding leave.
• 24-26 week birth-parent maternity leave.
• Generous life, accident and disability insurance minimums.
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences.

The base salary range for this full-time position is $70,000 - $84,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process.

Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world.

Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing.