Program Management Support Lead (PMO Lead) (5769)

SMXTech Pty Ltd.; Arlington (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

SMXTech Pty Ltd. in Arlington, VA seeks a senior PMO leader to coordinate PMO staff and embedded analysts, building a lightweight management system with visibility into demand, backlog health, WIP, risks, and roadmaps.

Lead Jira/Confluence structures, dashboards, and documentation; enable executive decision-making; coordinate cross-team delivery and GOV-facing reporting in a fast-paced, technical environment.

Qualifications

• 8+ years supporting PMO or delivery functions in a complex technical environment.
• Experience establishing or maturing PMO, delivery-management, or integrated planning.
• Experience designing lightweight governance and executive decision support.
• Hands-on with Jira, Confluence, and reporting tools.
• Ability to translate data into decision-ready insights on demand and capacity.
• Experience leading distributed teams across geography or function.

Responsibilities

• Lead the PMO support function and coordinate PMO personnel and embedded analysts.
• Partner with Government PM to create a lightweight, visible ARES management system.
• Establish cadence for integrated reviews, backlog, roadmaps, risks, and decisions.
• Implement Jira/Confluence structures, workflows, dashboards, and docs.
• Ensure data in Jira/ITSM is complete for trend analysis and leadership reporting.
• Develop executive-ready products: integrated roadmaps, risk summaries, and deliverables.
• Support Government intake and triage: demand capture, estimation, routing, status.
• Coordinate with Product Managers, analysts, leads, and partners on dependencies and risks.
• Manage sustained mission-service visibility: workload, readiness, and continuity risks.
• Maintain PMO documentation: schedules, roadmaps, risk registers, meeting outcomes.

Skills

PMO leadership

Stakeholder management

Agile governance

Data-driven decisions

Communication skills

Cross-functional coordination

Education

Bachelor's degree

Tools

Jira

Confluence

Job description

Essential Duties & Responsibilities

Lead the ARES PMO support function and coordinate the work of PMO personnel and embedded Value Stream Analysts.

Partner with the Government Program Manager to establish and continuously improve a lightweight ARES management system that provides reliable visibility into:

• Demand, intake, priorities, and backlog health;
• Work in progress, delivery flow, and delivery forecasts;
• Capacity, operational workload, and development-versus-operations tradeoffs;
• Risks, dependencies, blockers, decisions, and escalation needs;
• Integrated roadmaps, customer commitments, and strategic outcomes.

Establish and maintain a practical operating cadence for integrated program reviews, backlog and flow reviews, roadmap synchronization, risk/dependency review, and decision tracking.

Implement and maintain common Jira and Confluence structures, workflows, data definitions, dashboards, and documentation practices that support program management needs while minimizing administrative burden on delivery teams.

Ensure Jira, ITSM, and related management data are sufficiently complete and reliable to support trend analysis, capacity decisions, contractual reporting, and leadership decision support.

Develop executive-ready management products, including integrated roadmap views, portfolio health assessments, decision briefs, risk summaries, delivery updates, and contractual deliverables.

Support the Government-led intake and triage process by coordinating demand capture, initial analysis, estimation inputs, routing, decision documentation, and status communication.

Coordinate with Product Managers, Value Stream Analysts, technical leads, platform personnel, customer-enablement personnel, and external partners to identify cross-team dependencies, resource conflicts, delivery risks, and decisions requiring Government attention.

Support proportionate management of sustained mission services, including visibility into operational workload, critical service conditions, critical-period readiness, release impacts, customer commitments, and continuity risks.

Manage PMO documentation, including program schedules, integrated roadmaps, risk and dependency registers, decision records, meeting outcomes, management dashboards, and required program-management deliverables.

Identify opportunities to simplify processes, improve data quality, reduce reporting friction, and strengthen management decision quality.

Required Skills & Experience

• Bachelor's degree in a related field.
• Current Active Secret Clearance.
• 8+ years of progressively responsible experience supporting program, portfolio, project, product-delivery, or PMO functions in a complex technical environment.
• 5+ years in a PMO leadership, delivery-management, portfolio-management, or equivalent senior coordination role.
• Demonstrated experience establishing or maturing PMO, delivery-management, portfolio-management, or integrated planning functions within an active operational environment.
• Experience designing and implementing lightweight governance, integrated planning, demand management, risk/dependency management, capacity visibility, and executive decision support.
• Hands-on proficiency with program and project management tools such as Jira, Confluence, and reporting tools.
• Experience with enterprise data, analytics, software delivery, IT platforms, digital transformation, or technology-enabled business operations.
• Demonstrated success leading through influence across technical, functional, customer, and executive stakeholders.
• Strong change-management instincts and experience moving a workforce from informal coordination to more visible, disciplined execution.
• Demonstrated ability to analyze work-management data and translate it into clear, decision-ready insights on demand, flow, capacity, delivery risk, and operational workload.
• Experience leading and coordinating geographically or functionally distributed support personnel.
• Strong written and verbal communication skills, including preparation of executive briefings, decision papers, program reviews, and management reports.
• Demonstrated ability to work independently, build trust across diverse stakeholders, and bring structure to ambiguous, evolving environments.

Desired Skills & Experience

• Experience supporting Army, DoW, or other Federal digital, data, analytics, financial-management, logistics, or enterprise IT programs.
• Experience with Kanban, Lean portfolio management, Agile delivery management, IT service management, or product operations.
• Experience supporting data-product, data-pipeline, dashboard, platform, or enterprise-service delivery.
• Experience developing integrated roadmaps, managing external dependencies, and supporting senior-leader decision forums.
• Experience working in a hybrid environment that requires on-site collaboration with Government and contractor personnel.
• Ent