Program Management Specialist

Bowie State University; Bowie (MD); On-site; USD 45,000 - 50,000; Full time

Job summary

An established academic institution is seeking a Program Management Specialist to enhance student engagement and streamline administrative processes. This role involves managing communications, updating databases, and supporting the Enrollment Services team. With a focus on organization and detail, the ideal candidate will thrive in a fast-paced environment, ensuring effective data management and exceptional customer service. As part of a supportive team, you will contribute to the university's mission of fostering student success while enjoying a comprehensive benefits package. If you are passionate about education and have a knack for administration, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Paid Sick Leave

Tuition Remission

Employer-Funded Pension

12 Paid Holidays

Life Insurance

Qualifications

• Bachelor’s degree required with a minimum of two years of administrative experience.
• Detail-oriented and organized with excellent communication skills.

Responsibilities

• Manage prospect communication and maintain the electronic student database.
• Compile and analyze data for ongoing studies and support administrative duties.

Skills

Confidentiality Maintenance

Detail Orientation

Organizational Skills

Written Communication

Verbal Communication

Customer Service

Proactive Communication

Ability to Work Independently

Education

Bachelor's Degree

Tools

PeopleSoft

MS Office

Job description

Job Posting Information

Job Posting Number: S475

Position Title: Program Management Specialist

Class Title: Staff

Regular or Contingent: II Contingent II (more than 6 mos)

Desired Start Date:

FLSA: Non-Exempt

Salary Range: $45,000 - $50,000

Open Date: 04/27/2023

Close Date: Open Until Filled

Duties and Responsibilities:

• Manages prospect communication, engaging students via phone, email, and chat.
• Responsible for managing and updating electronic prospective student database and supporting the processing of application documents as needed.
• Collects, compiles, and organizes data pertinent to various ongoing studies. Analyzes, summarizes, and communicates this information to appropriate officials.
• Assists in the preparation of final reports, recommendations, and other information resources for the improvement of business processes and office workflow.
• Updates data in PeopleSoft to include decisions, checklist, education, and residency.
• Updates applicant records with external data.
• Manages flow of documents to and from the office, including opening internal/external mail, requisitions, and other critical business documents.
• Supports the Enrollment Services team with administrative duties including answering emails, walk-in traffic to service windows, and other front office duties.
• Performs other duties as assigned.

Minimum Qualifications:

Education: A Bachelor’s degree is required.

Experience:

• Minimum two (2) years of administrative staff work required.
• Additional related experience and formal education may be substituted for the education or experience requirement.

Knowledge, Skills, and Abilities:

• Ability to maintain confidential information.
• Detail oriented, highly organized with a natural aptitude to thrive in a fast-paced environment.
• Conducts him/herself in a professional manner at all times.
• Good written and verbal communication skills.
• Proactive in communication to teammates and supervisors.
• Effective in a fast-paced environment.
• Excellent customer service skills.
• A working knowledge of PeopleSoft and MS Office.
• Ability to work independently.

Conditions of Employment: COVID-19 vaccinations are strongly encouraged but not required for eligible faculty and staff employed by Bowie State University. This protocol may be subject to change.

Benefits: Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.

Special Instructions to Applicant:

Quick Link for Internal Postings: https://bowiestate.peopleadmin.com/postings/2775