Program Management & Operations Lead

Samsung; Plano (TX); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Tuition Assistance

Job summary

Samsung Electronics America, Inc. seeks a Manager, Program Management & Operations to steer the integrated portfolio, operations, reporting, and workflow infrastructure for Employee Experience, Talent Development, and Organizational Effectiveness.

You will translate priorities into plans, manage dependencies, track risks, and ensure on‑time delivery with measurable impact across budgets and stakeholders.

Qualifications

• Bachelor's degree in Business, Human Resources, Project Management, Operations, Information Systems, or a related field.
• 4 - 6 years of experience in program management, PMO, HR operations, coordination, or business operations.
• Experience managing complex, cross-functional programs in a matrixed organization.
• Strong project planning, risk management, reporting, budgeting, and stakeholder‑coordination skills.
• Ability to drive accountability without direct authority.
• Experience creating executive presentations, dashboards, and operational reporting.
• Experience using AI, low‑code tools, workflow automation, or similar technology to improve business processes.

Responsibilities

• Maintain the integrated annual roadmap, program calendar, milestones, owners, dependencies, and deadlines.
• Coordinate execution across HR, business leaders, Finance, Legal, Procurement, Information Technology, vendors, and global stakeholders.
• Track risks, decisions, action items, resources, and required leadership escalations.
• Establish consistent project plans, status reports, dashboards, templates, and operating procedures.
• Prepare concise executive reporting on progress, risks, decisions, budgets, and upcoming milestones.
• Manage budgets, vendors, purchase orders, contracts, invoices, and program records.
• Support survey, onboarding, learning, talent, event, and change-program operations.
• Identify and build practical AI, large language model, automation, and low-code workflows.
• Develop process maps, requirements, prompts, testing plans, user guidance, and controls.
• Measure time savings, quality improvements, adoption, errors, and business impact.
• Partner with technology, legal, security, and HR systems teams to ensure responsible implementation.

Skills

AI/Automation

Cross-functional collaboration

Executive reporting

Education

Bachelor's degree in Business, HR, PM, Ops, IS

Tools

Workday

Power BI

Smartsheet

Workfront

Power Automate

Job description

Samsung Electronics America, Inc. seeks a Manager, Program Management & Operations to steer the integrated portfolio, operations, reporting, and workflow infrastructure for Employee Experience, Talent Development, and Organizational Effectiveness.

You will translate priorities into plans, manage dependencies, track risks, and ensure on‑time delivery with measurable impact across budgets and stakeholders.