Program Management Leader - Service Readiness

Expleo; Minneapolis (MN); On-site; USD 146,000 - 156,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Paid holidays & PTO

Career development

Strong team culture

Job summary

Trissential, LLC is seeking a Program Management Leader - Service Readiness in Minneapolis, MN. You will drive service readiness across multiple vehicle programs, coordinating with engineering, product and operations to ensure timely launches and risk mitigation.

You will organize cross-functional meetings, create development roadmaps, and establish governance and RASCI for robust program execution. A strong PM background and LEAN experience are essential.

Qualifications

• Bachelor's degree in Business, Engineering, Communications, Project Management, Operations, or related field required.
• PM certifications such as PMP, CAPM, Agile, Scrum, or Lean are a plus.
• 5+ years in Program/Project Management, Service Operations, Engineering or related functions.
• Strong planning, scheduling, coordination and admin skills.
• Excellent communication and stakeholder influence across levels.

Responsibilities

• Lead service readiness activities across multiple vehicle programs ensuring on-time deliverables.
• Organize cross-functional meetings to establish accountability and alignment.
• Develop and maintain project schedules aligned with milestones.
• Create roadmaps integrating service deliverables into development processes.
• Establish service readiness standards, governance, schedules and RASCI frames.
• Collaborate with engineering, service, product and operations stakeholders.
• Identify risks and devise mitigation plans with stakeholders.
• Coordinate content reviews and approvals for timely engagement.
• Oversee service documentation such as manuals and parts books.
• Apply LEAN thinking to optimize processes and execution.

Skills

Program Management

Project Planning

Schedule Management

Coordination

Administration

Stakeholder Management

Prioritization

Organizational Skills

Communication

Presentations

Cross-functional Collaboration

Problem Solving

Negotiation

Decision Making

Product Development

Manufacturing

MS Excel

Project Tracking Tools

Travel Ready

Education

Bachelor's degree in Business, Engineering, Communications, Project Management, Operations, or related field

PM Certifications (PMP, CAPM, Agile, Scrum, Lean)

Job description

Overview

Location: Minneapolis, MinnesotaEmployment Type: Full-Time

Are you a highly organized program management professional who thrives at the intersection of cross-functional collaboration, project execution, and operational excellence? Trissential is hiring a Program Management Leader - Service Readiness to join our client's team in Minneapolis, Minnesota.

This is a unique opportunity to influence the successful launch of innovative products while partnering with engineering, service, product, and program management teams. You'll play a critical role in ensuring service readiness initiatives are delivered on time, risks are proactively managed, and customers ultimately receive an exceptional ownership experience.

What's In It For You?

• Play a pivotal role in bringing new vehicle programs to market by leading service readiness initiatives that directly impact product launch success
• Collaborate with engineering leaders, program managers, product teams, and service organizations on highly visible strategic programs
• Drive process improvements and implement LEAN methodologies that enhance organizational efficiency
• Influence stakeholders across multiple departments and leadership levels while building strong cross-functional partnerships
• Join a collaborative environment where innovation, accountability, and continuous improvement are highly valued
• Gain exposure to large-scale product development programs and enterprise-wide operational processes

Your Role & Responsibilities

• Lead and manage service readiness activities across multiple vehicle programs simultaneously, ensuring deliverables remain on schedule
• Organize and facilitate cross-functional meetings to establish accountability, priorities, ownership, and alignment throughout the product lifecycle
• Develop, maintain, and communicate project schedules that align with product development milestones and evolving program timelines
• Create and drive roadmaps for integrating service deliverables into established development processes
• Establish and maintain service readiness standards, governance processes, schedules, and RASCI frameworks
• Partner with engineering, service, product, operations, and scheduling stakeholders to ensure project information remains accurate and current
• Identify program risks, evaluate impacts, and collaborate with stakeholders to develop effective mitigation plans
• Coordinate content reviews and approvals to ensure timely stakeholder engagement and feedback
• Manage service documentation-related activities including owner manuals, service manuals, and parts book coordination
• Apply LEAN thinking and continuous improvement practices to optimize business processes and program execution

Skills & Experience You Should Possess

• 5+ years of experience in Program Management, Project Management, Service Operations, Engineering, SIOP, or related functions
• Strong expertise in project planning, schedule management, coordination, and administration
• Proven success managing complex initiatives involving multiple stakeholders, deliverables, timelines, and priorities
• Exceptional organizational and prioritization skills with the ability to manage competing demands
• Strong communication and presentation skills with the ability to influence stakeholders across multiple organizational levels
• Experience facilitating cross-functional collaboration and driving alignment on key initiatives
• Demonstrated problem-solving, negotiation, and decision-making capabilities
• Experience working within product development or manufacturing environments is highly desirable
• Proficiency with Microsoft Excel and project tracking tools
• Ability to travel approximately 5-10% as needed

Bonus Points If You Have

• Experience utilizing AS400
• Experience working with PTC Windchill or similar product data management systems
• Experience supporting service readiness, aftermarket operations, technical publications, or product launch initiatives
• LEAN, Continuous Improvement, or Process Excellence experience
• Background within powersports, automotive, manufacturing, industrial equipment, or related industries

Education & Certifications You Need

• Bachelor's degree in Business, Engineering, Communications, Project Management, Operations, or a related field
• Project Management certifications such as PMP, CAPM, Agile, Scrum, or Lean certifications are a plus

What We Offer

At Trissential, we believe talented professionals should have opportunities to make a meaningful impact while advancing their careers. By joining our client's team, you'll contribute to innovative product programs while working alongside passionate professionals in a collaborative environment.

• Competitive Compensation – You choose the model that works best for you, both with company-sponsored benefits! $146,000–$156,000 annually or $87–$97 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
• Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching
• Paid Holidays and Paid Time Off
• Career Development and Advancement – Expleo is a global company in 29 Countries worldwide with a high focus on development
• Strong Team Culture – Collaborate with experienced professionals who value precision, performance, and teamwork

This role is only open to candidates who are currently authorized to work in the United States. Sponsorship is not available for this position.