Program Management Director

The Blue Venture Fund; United States; On-site; USD 192,000 - 199,000; Full time

Job summary

HealthEdge is seeking a Program Management Director to oversee the delivery of Professional Services for a portfolio of customers. You will assemble cross-functional teams and work with Account Management, Sales, and customers to ensure high-quality outcomes.

You will drive strategy, proposal development, SOWs, and risk management while leading teams of Project Managers, Consulting Leads, and Technical Product Leads. This role requires senior-level communication and a focus on customer success.

Qualifications

• Bachelor’s degree required.
• 5+ years leading a consulting or professional services practice or portfolio.
• 10+ years of consulting and project management experience preferred.
• Experience with healthcare insurance or health tech is required.
• Ability to interact with C-suite executives and cross-functional teams.

Responsibilities

• Develop long-term strategy and project pipelines for assigned accounts.
• Collaborate with Sales to craft pre-sales implementation proposals.
• Leverage Professional Services resources to design solutions.
• Maintain project and staffing forecast to optimize resource use.
• Create and negotiate Statements of Work for services.
• Lead cross-functional teams to deliver services and solutions.
• Monitor project health, schedule, margins, and utilization.
• Identify and mitigate project and organizational risks.
• Align customer expectations with HealthEdge leadership.
• Drive best practices and monitor customer satisfaction.
• Track client-level P&L with PMO and Finance.
• Serve as escalation point for complex issues.

Skills

Leadership

Communication

Negotiation

Problem-solving

Analytical skills

Conflict management

Stakeholder management

Project management

Cross-functional collaboration

Relationship building

Education

Bachelor's degree

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

Program Management Director

Job Locations US-Remote

ID 2026-8600

Category Project Management

Position Type Full-Time

Overview

Position Overview: The Program Management Director is responsible for the successful delivery of Professional Services to a portfolio of HealthEdge customers. The Program Management Director works closely with Account Management, Sales and customers to understand customer needs and assembles cross-functional teams to meet those needs with a high level of quality.

About Global Professional Services: Our Global Professional Services team supports customer-funded service delivery initiatives separate from standard SaaS license support activities. Examples include customer implementations, business expansion, and optimization initiatives.

Your Impact:

• Work closely with the Account Executives for a portfolio of accounts to develop a long-term strategy and pipeline of projects for each account.
• Work closely with Sales to evaluate prospective customer needs and develop pre-sales implementation proposals.
• Leverage expert resources within Professional Services to estimate and propose solutions that meet customer needs.
• Maintain a pipeline of upcoming projects and continuously re-forecast resource demands and revenue to help ensure optimal staffing levels to meet demand.
• Support the creation and negotiation of Statements of Work to deliver services and solutions.
• Lead and Support cross-functional teams, including Project Managers, Consulting Leads, and Technical Product Leads, to deliver services and solutions.
• Meet regularly with Project Managers and customer stakeholders to monitor overall project health including schedule, margin, utilization, and achievement of both customer and HealthEdge business objectives.
• Work with cross-functional teams to identify and mitigate areas of risk at both the project and organizational level.
• Collaborate with HealthEdge and customer senior leadership to ensure expectations and processes are aligned to ensure project success.
• Monitor and drive adherence to best practices (both internally and externally) and contribute to ongoing refinement of these practices.
• Monitor customer satisfaction with Professional Services deliverables and champion changes that will continuously improve HealthEdge's offerings.
• Work with Professional Services PMO and Finance to track a P&L at the client and portfolio level. Manage customers to an appropriate level of profitability.
• Act as an escalation point for customers and team members to help resolve complex / critical customer situations.
• Work with peers and Account Management to prioritize HealthEdge deliverables across all customers as needed.
• Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII.

What You Bring:

• Bachelor’s degree.
• 5+ years of experience in a role with direct responsibility for a consulting practice or managing a portfolio of accounts within a Professional Services organization.
• 5+ years of experience within the healthcare insurance, healthcare technology, or related industry is required.
• 10 + years of consulting and project management experience.
• Excellent analytical and problem-solving skills. Ability to negotiate solutions to complex issues that satisfy the needs of a diverse group of constituents.
• Proficiency in negotiating and managing conflict.
• Passionate about producing high-quality work and customer delight.
• Exceptional verbal and written communication skills.
• Proven ability to interact successfully with individuals at all levels of the organization, including 'C Suite' executives both within HealthEdge and at the customer.
• Ability to influence others in a matrixed environment.
• Flexible in adapting to changing priorities.
• Self-motivated, proactive and able to work well under pressure in a fast-paced, results-oriented environment.
• Ability to challenge status-quo in order to continuously improve processes and offerings.
• Ability to evaluate and negotiate Statements of Work.
• Proficiency working with Microsoft Office applications such as Word, Excel and PowerPoint

Geographic Responsibility: Remote, US

Type of Employment: Full-time, permanent

FLSA Classification (USA Only): Exempt

Work Environment:

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work across multiple time zones in a hybrid or remote work environment.
• Long periods of time sitting and/or standing in front of a computer using video technology.
• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

#LI-Remote

The annual US base salary range for this position is $192,000 to $199,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.