Order Management Administrator

Flex; Austin (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Flex is seeking a candidate to manage routine order processing and act as the daily customer interface for our manufacturing operations in Austin, Texas.

You will manually enter orders, communicate status, release to shipping, and verify configurations and capacity to meet committed ship dates, while supporting quality and continuous improvement in a fast-paced environment.

Qualifications

• Manual order entry into production planning system.
• Process customer order changes by entering customer requests into planning systems.
• Communicates order status to customer including initial committed ship dates (CSD's) and follow up on interim order changes.
• Release authorizations to shipping department to deliver product.
• Validates order configurations for manufacturability per customer's product rule sets.
• Validates material and capacity availability based on products ordered and in accordance with customer's requested ship dates.
• Resolve low level scheduling conflicts such as material and capacity availability issues.
• Coordination and communication of order expedite requests to production control- may include preliminary determination of material and capacity availability, lead-time restrictions, and modification of schedules within limited parameters.
• Runs routine reports in support of customer information requests and internal reporting requirements.
• Responsible for making sure work orders are released to manufacturing and authorizations for shipping are released in time to meet established goals for lead time, response time and committed ship dates.
• Provide support to quality function in resolution of customer incidents.

Responsibilities

• Manual order entry into production planning system.
• Process customer order changes by entering customer requests into planning systems.
• Communicates order status to customer including initial committed ship dates (CSD's) and follow up on interim order changes.
• Release authorizations to shipping department to deliver product.
• Validates order configurations for manufacturability per customer's product rule sets.
• Validates material and capacity availability based on products ordered and in accordance with customer's requested ship dates.
• Resolve low level scheduling conflicts such as material and capacity availability issues.
• Coordination and communication of order expedite requests to production control- may include preliminary determination of material and capacity availability, lead-time restrictions, and modification of schedules within limited parameters.
• Runs routine reports in support of customer information requests and internal reporting requirements.
• Responsible for making sure work orders are released to manufacturing and authorizations for shipping are released in time to meet established goals for lead time, response time and committed ship dates.
• Provide support to quality function in resolution of customer incidents.

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Purpose:

Responsible for routine order processing and serving as day-to-day customer interface.

G Shift - Thursday, Friday, Saturday and every other Wednesday | 6AM to 6PM

Responsibilities:

• Manual order entry into production planning system.
• Process customer order changes by entering customer requests into planning systems.
• Communicates order status to customer including initial committed ship dates (CSD's) and follow up on interim order changes.
• Release authorizations to shipping department to deliver product.
• Validates order configurations for manufacturability per customer's product rule sets.
• Validates material and capacity availability based on products ordered and in accordance with customer's requested ship dates.
• Resolve low level scheduling conflicts such as material and capacity availability issues.
• Coordination and communication of order expedite requests to production control- may include preliminary determination of material and capacity availability, lead-time restrictions, and modification of schedules within limited parameters.
• Runs routine reports in support of customer information requests and internal reporting requirements.
• Responsible for making sure work orders are released to manufacturing and authorizations for shipping are released in time to meet established goals for lead time, response time and committed ship dates.
• Provide support to quality function in resolution of customer incidents.

Note: This job description reflects essential functions, it does not prescribe or restrict the number or types of tasks that may be assigned or reassigned during the conduct of business.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).