Program Lead, Social Services & Child Welfare

CalHR; Sutter Creek (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

CalHR invites applications for the Social Services Program Manager to direct Child Welfare Services and/or Adult Protective Services programs at the county level. The role requires strategic planning, staff supervision, and ensuring compliance with laws and agency policies.

You will coordinate with external partners and manage program budgets while maintaining service quality. The position emphasizes leadership, policy application, and cross‑agency collaboration, with a focus on delivering

Qualifications

• Master's degree in Social Work or a master's degree from a two-year counseling program.
• One year of full-time experience performing duties comparable to a Social Worker Supervisor I or II.

Responsibilities

• Manage the daily work activities of a Child Welfare Services and/or Adult Protective Services program, directly or through subordinate supervisors, by establishing performance levels, communicating goals and performance expectations, and monitoring and reviewing work to ensure conformance to established policies and procedures, and standards for quality and timeliness
• Assess service delivery to communicate findings to upper management, implement changes to improve efficiency and service quality, maximize effectiveness of program operations, and ensure alignment with the agency's mission
• Oversee personnel actions to determine compliance with policies and procedures, and provide guidance to subordinate supervisors regarding personnel matters
• Ensure that programs or work units are staffed with qualified individuals by resolving performance problems, documenting performance according to policy, training and developing staff, and assisting in the selection, hiring, and promotion of staff
• Interpret laws and regulations, including new laws and proposed legislation, to determine relevancy to department operations and services, and assess program compliance with laws and regulations
• Assess the need for changes to policies or programs based on initiatives to improve services, new services or program modifications, and opportunities for cross-collaboration of program areas
• Develop or revise policies or procedures to improve operational efficiency and effectiveness, and assist higher-level management in departmental strategic planning
• Serve as an internal technical expert regarding program matters by providing consultation and guidance to staff regarding problems with complex social service cases and delivery of services, and taking corrective actions to improve the quality and efficiency of social services
• Work collaboratively with personnel of other agencies, community groups, contractors, and other public and private organizations to determine needs for social services, and coordinate shared services or collaborative projects, or the provision of services by contracted agencies
• Ensure that information regarding department services and policies is provided accurately and thoroughly to external parties, and respond to the most sensitive complaints from the community, foster parents, and staff
• Serve as an external technical expert by providing consultation regarding program, legal, or policy matters to external entities such as County department managers or administrators, State departments, Board of Supervisors, advisory boards, and advocacy groups
• Assist in development of the budget for assigned programs by preparing cost estimates and projections, and performing ongoing monitoring of expenditures to ensure compliance with budget provisions
• Perform other duties as assigned

Skills

Program development

Public administration

Leadership techniques

Budgeting principles

Cross-agency collaboration

Communication

Policy interpretation

Education

Master's in Social Work

Master's in counseling

Job description

CalHR invites applications for the Social Services Program Manager to direct Child Welfare Services and/or Adult Protective Services programs at the county level. The role requires strategic planning, staff supervision, and ensuring compliance with laws and agency policies.

You will coordinate with external partners and manage program budgets while maintaining service quality. The position emphasizes leadership, policy application, and cross‑agency collaboration, with a focus on delivering