Program Lead, Regional Caregiver Training & Support

Rochester Regional Health; City of Rochester (NY); Sur place; USD 62 000 - 76 000; Plein temps

Résumé du poste

Rochester Regional Health Home Care in Rochester, NY is seeking a Program Manager to oversee Workforce Training & Support within Clinical Operations. The role partners with DOH/SED training standards, manages grants, and coordinates regional training partners, with occasional travel to the Newark area about 2 days per week.

This grant-funded position leads program implementation, trainee progression across PCA, HHA, and CNA pathways, ensures compliance, data tracking, and outcome reporting.

Qualifications

• Bachelor's degree required (Healthcare Administration, Public Health, Education, Workforce Development, Human Services, Business, or related field).
• Minimum 3 years of experience in workforce development, training program leadership, healthcare operations, grant management, program administration or project management in a community, educational, or healthcare setting.

Responsabilités

• Lead overall implementation and daily operations of the Regional Direct Caregiver Training Center and Support Hub.
• Ensure the Center meets all regulatory and certification requirements for PCA, HHA, and CNA training.
• Oversee delivery of in-person, hybrid, and distance-learning modalities.
• Manage grant objectives, timelines, deliverables, and required documentation.
• Support Alternative Competency Demonstration (ACD) activities directly or through approved partners.
• Develop and maintain training schedules, class calendars, and capacity plans across the full region.
• Oversee enrollment processes, attendance, stipend distribution, travel reimbursement, and trainee verification.
• Ensure accurate recordkeeping, compliance documentation, and audit-ready files.
• Implement systems for data tracking, reporting performance dashboards, and outcome metrics.
• Coordinate facility and instructional needs (classrooms, technology, equipment, materials).
• Manage relationships with subcontracted training providers, community organizations, and employer partners.
• Coordinate with external partners for training components not offered internally (e.g., CNA programs, ACD providers).
• Support outreach and recruitment strategies to build the trainee pipeline.
• Maintain relationships with regional employers to ensure job placement pathways.
• Collaborate with the Support Coordinator / Life Coach to support trainee success.
• Ensure trainees receive job-readiness support, benefit counseling, remediation, and coaching services.
• Monitor trainee progression and intervene when barriers arise.
• Ensure trainees receive information and access to all three training levels (PCA, HHA, CNA).
• Prepare and submit all required grant reports, including enrollment, completion, placement, and expenditure data.
• Maintain compliance with DOH, SED, labor standards, and grant requirements.
• Conduct quality-assurance reviews of training delivery and support services.
• Ensure program meets documentation, tracking, and regulatory expectations.

Formation

Bachelor's degree

Description du poste

Rochester Regional Health Home Care in Rochester, NY is seeking a Program Manager to oversee Workforce Training & Support within Clinical Operations. The role partners with DOH/SED training standards, manages grants, and coordinates regional training partners, with occasional travel to the Newark area about 2 days per week.

This grant-funded position leads program implementation, trainee progression across PCA, HHA, and CNA pathways, ensures compliance, data tracking, and outcome reporting.